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Removal instructions for TSS HDWebcam

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Metallica

Metallica

    Spyware Veteran

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Content is republished with permission from Malwarebytes.

What is TSS HDWebcam?

The Malwarebytes research team has determined that TSS HDWebcam is a Tech Support Scam. These so-called "Tech Support Scammers" try to trick you into calling their phone number for various reasons, all of which turn out to be fraudulent in the end.

How do I know if my computer is affected by TSS HDWebcam?

You will see this screen as soon as one of the Scheduled Tasks is run (including at reboot):

main.png

and you may see this warning during install:

warning1.png

and these Scheduled Tasks:

warning3.png

How did TSS HDWebcam get on my computer?

Tech Support Scammers use different methods for distributing themselves. This particular one was offered as a windows 10 keygen.

How do I remove TSS HDWebcam?
Our program Malwarebytes Anti-Malware can detect and remove this potentially unwanted application, but due to the nature of the infection this will require a few extra steps.
This screenlocker also disables Taskmanager so our best option is to reboot into Safe Mode with Networking.
  • Then continue with the instructions below.
  • Please download Malwarebytes to your desktop.
  • Double-click mb3-setup-consumer-{version}.exe and follow the prompts to install the program.
  • Then click Finish.
  • Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
  • If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
Note that in the locked screen there are two "product keys" that render result.
Entering M8856-TFH05-QV789-23JJD-001RE will result in this prompt:
warning5.png
and entering KLG89-VV129-LP9S3-XV84E-LL02S will produce this one:
warning6.png
clicking OK on either of these prompts will return you to an empty desktop with no taskbar, so unless you had a program open that could be helpful, these are of no use to get rid of the infection.

Is there anything else I need to do to get rid of TSS HDWebcam?
  • No, Malwarebytes' Anti-Malware removes TSS HDWebcam completely.
How would the full version of Malwarebytes help protect me?

We hope our application and this guide have helped you eradicate this hijacker.

As you can see below the full version of Malwarebytes would have protected you against the Tech Support Scam.

protection1.png

Technical details for experts

You may see these entries in FRST logs:

 HKLM-x32\...\Run: [Windows Pro] => C:\Program Files (x86)\WindowsActivationPro10.exe
 HKCU\...\Run: [Windows Pro] => C:\Program Files (x86)\WindowsActivationPro10.exe
 HKCU\...\Policies\system: [DisableTaskMgr] 1
 C:\Windows\Tasks\WindowsActivationPro10.job
 C:\Windows\System32\Tasks\WindowsActivationPro10
 C:\Users\Public\Desktop\HDwebcam.lnk
 C:\Program Files (x86)\HDwebcam
 C:\Windows\Tasks\WindowsActivationPro.job
 C:\Windows\System32\Tasks\WindowsActivationPro
 C:\Users\{username}\AppData\Roaming\HDwebcam
 () C:\Program Files (x86)\WindowsActivationPro10.exe

Task: {394D03CD-86CB-4E27-A05E-1D9FD72CF9AB} - System32\Tasks\WindowsActivationPro10 => C:\Program Files (x86)\WindowsActivationPro10.exe
Task: {F6F62841-A395-4A76-A4D4-08C50EAF642D} - System32\Tasks\WindowsActivationPro => C:\Program Files (x86)\WindowsActivationPro10.exe
Task: C:\Windows\Tasks\WindowsActivationPro.job => C:\Program Files (x86)\WindowsActivationPro10.exe
Task: C:\Windows\Tasks\WindowsActivationPro10.job => C:\Program Files (x86)\WindowsActivationPro10.exe
Alterations made by the installer:
 
File system details [View: All details] (Selection)
---------------------------------------------------
    In the existing folder C:\Users\{username}\Desktop
       Adds the file HDwebcam.lnk
    In the existing folder C:\Program Files (x86)
       Adds the file WindowsActivationPro10.exe

Registry details [View: All details] (Selection)
------------------------------------------------
    [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System]
       "DisableTaskMgr"="REG_DWORD", 1
    [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
       "Windows Pro"="REG_SZ", "C:\Program Files (x86)\WindowsActivationPro10.exe"
Malwarebytes scan log:
 
Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 12/28/16
Scan Time: 9:09 AM
Logfile: mbamHDWebcam.txt
Administrator: Yes

-Software Information-
Version: 3.0.4.1269
Components Version: 1.0.39
Update Package Version: 1.0.874
License: Free

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: {computername}\{username}

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 352920
Time Elapsed: 7 min, 3 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

-Scan Details-
Process: 1
Trojan.TechSupportScam, C:\PROGRAM FILES (X86)\WINDOWSACTIVATIONPRO10.EXE, Quarantined, [124], [356039],1.0.874

Module: 1
Trojan.TechSupportScam, C:\PROGRAM FILES (X86)\WINDOWSACTIVATIONPRO10.EXE, Quarantined, [124], [356039],1.0.874

Registry Key: 0
(No malicious items detected)

Registry Value: 5
Trojan.TechSupportScam, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|Windows Pro, Delete-on-Reboot, [124], [356039],1.0.874
Trojan.TechSupportScam, HKCU\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|Windows Pro, Delete-on-Reboot, [124], [356039],1.0.874
PUM.Optional.DisableTaskMgr, HKCU\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM|DISABLETASKMGR, Replace-on-Reboot, [19162], [293320],1.0.874
PUM.Optional.DisableTaskMgr, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM|DISABLETASKMGR, Replace-on-Reboot, [19162], [293321],1.0.874
PUM.Optional.DisableTaskMgr, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM|DISABLETASKMGR, Replace-on-Reboot, [19162], [293321],1.0.874

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 2
Trojan.TechSupportScam, C:\PROGRAM FILES (X86)\WINDOWSACTIVATIONPRO10.EXE, Delete-on-Reboot, [124], [356039],1.0.874
Trojan.TechSupportScam, C:\USERS\{username}\DESKTOP\HDWEBCAM.EXE, Delete-on-Reboot, [124], [355535],1.0.874

Physical Sector: 0
(No malicious items detected)


(end)
As mentioned before the full version of Malwarebytes could have protected your computer against this threat.
We use different ways of protecting your computer(s):
  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention
Save yourself the hassle and get protected.
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