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Locked out of laptop and Microsoft account

Started by Dward1996 , Today, 02:07 AM

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#1
Dward1996

Posted Today, 02:07 AM

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1 posts

Hi Everyone. I'm a bit of a computer novice, but found your forum and thought people might be able to help. Sorry if I've posted it in the wrong place.

Last night I was advised to update drivers on my laptop by Lenovo. Having done so and rebooted my laptop, I can no longer log in to Windows with my pin. It asks me for the password for my Microsoft account. I haven't used this since I got my laptop 5 years ago and can't remember the password. I tried getting Microsoft to send a code for me to reset my password, but despite trying this a number of times no code comes through. I have also tried resetting my password using the form on their site, but it says I am not providing enough info and they have now blocked my account for too many failed attempts. What can I do to get my laptop back again?

Thanks so much for the help.