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Removal instructions for TSS MoboPlay

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Content is republished with permission from Malwarebytes.

What is TSS MoboPlay?

The Malwarebytes research team has determined that TSS MoboPlay is a Tech Support Scam. These so-called "Tech Support Scammers" try to trick you into calling their phone number for various reasons, all of which turn out to be fraudulent in the end.

How do I know if my computer is affected by TSS MoboPlay?

You will see this screen as soon as the file is run:


and this prompt if you feed it the wrong activation key:


How did TSS MoboPlay get on my computer?

Tech Support Scammers use different methods for distributing themselves. This particular one was offered as a free app management program.

How do I remove TSS MoboPlay?
Our program Malwarebytes Anti-Malware can detect and remove this potentially unwanted application, but due to the nature of the infection this will require a few extra steps.
Method 1:
  • You can reboot the computer and you will have normal access again.
Method 2:
  • Type in the activation key 8716098676542789
  • Click Activate Now.
  • Click OK in the resulting prompt.
After either of these methods continue with the instructions below.
  • Please download Malwarebytes to your desktop.
  • Double-click mb3-setup-consumer-{version}.exe and follow the prompts to install the program.
  • Then click Finish.
  • Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
  • If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
Is there anything else I need to do to get rid of TSS MoboPlay?
  • No, Malwarebytes' Anti-Malware removes TSS MoboPlay completely.
How would the full version of Malwarebytes help protect me?

We hope our application and this guide have helped you eradicate this hijacker.

As you can see below the full version of Malwarebytes would have protected you against the Tech Support Scam.


Technical details for experts

Alterations made by the installer:

File system details [View: All details] (Selection)
    In the existing folder C:\Users\{username}\Desktop
       Adds the file MoboPlay_freewarefiles.exe"="1/3/2017 4:35 PM, 546304 bytes, A
Note that the file could be in a different location like your Downloads folder or a Temp folder.

Malwarebytes scan log:


-Log Details-
Scan Date: 1/5/17
Scan Time: 2:33 PM
Logfile: mbamTSSMoboPlay.txt
Administrator: Yes

-Software Information-
Components Version: 1.0.43
Update Package Version: 1.0.933
License: Premium

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: {computername}\{username}

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 354021
Time Elapsed: 8 min, 33 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 1
Trojan.TechSupportScam, C:\USERS\{username}\DESKTOP\MOBOPLAY_FREEWAREFILES.EXE, Delete-on-Reboot, [124], [357574],1.0.933

Physical Sector: 0
(No malicious items detected)

As mentioned before the full version of Malwarebytes could have protected your computer against this threat.
We use different ways of protecting your computer(s):
  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention
Save yourself the hassle and get protected.
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