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Microsoft Windows Software Removal Tool Won't stop running (Solv

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Best Answer FreeBooter , 15 January 2017 - 05:21 PM

Restart your computer again and see if MRT come backs if not your issue resolved. Go to the full post »


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#1
phoebe_s78

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Hello! 

 

So I noticed this past Tuesday that I had the Microsoft windows software removal tool running in the background and I didn't think too much of it because from what I understand, this program runs once a month. I noticed because of how much CPU it's using, but I figured it would stop the next day. It is now friday and it's still running, using about 30% of my CPU. It is labeled at MRT.exe, so I do not think it is a virus. But I'm wondering how I can make it stop running so it doesn't use so much CPU. Also sorry for not adding tags, for some reason I couldn't for this topic.

 

Thanks!


Edited by phoebe_s78, 13 January 2017 - 12:59 PM.

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#2
FreeBooter

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Have you terminate the MRT.exe process from Task Manager.

The MRT schedule to scan your computer when new version of MRT tool is installed by Windows Update.


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#3
phoebe_s78

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I have attempted to "end process" several times on the task manager but it has no effect. 


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#4
FreeBooter

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Use Process Explorer to terminate MRT process.

You should also check the Task Scheduler to see if MRT has been schedule to run.


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#5
phoebe_s78

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I did attempt to use process explorer to end the task, but it said that my access was denied which is very strange as I am the administrator for my laptop.. Also, I went to the task scheduler and it did not have anything scheduled in the past week.


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#6
iammykyl

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Gday.

 

Try right clicking on Process Monitor, then select, Run As Admin. 

This article may be of help.

I would do the first step and let us know if you did receive an error.

https://answers.micr...4b-68b599b31bf5


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#7
phoebe_s78

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I did run the program as an administrator and it still told me that my access was denied. I am taking a look at the article. It's a bit confusing, but I'm trying to see if I can figure it out. 


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#8
FreeBooter

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Can you tell us which folder MRT.exe executing from.


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#9
phoebe_s78

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It is under my C:\Windows\System32


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#10
FreeBooter

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Its strange how you cannot terminate MRT i have done it many times what happens when you restart your computer does the MRT starts the scan again?


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#11
phoebe_s78

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Interestingly enough I just restarted my computer and it's no longer showing up on my task manager. I'm not sure what happened! 


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#12
FreeBooter

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✓  Best Answer

Restart your computer again and see if MRT come backs if not your issue resolved.


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#13
iammykyl

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Also run a Manual Windows Update, see if one of the updates is MRT. 


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#14
phoebe_s78

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I did restart my computer and it did not come back! Today my laptop was actually scheduled for an update (I'm not sure for what, exactly it automatically restarted) and the scanner tool did not pop up again. 


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#15
iammykyl

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I think your problem is fixed, would you like to select a Best Answer and we will mark the Topic Solved. 

About Microsoft auto update, > https://www.lifewire...tuesday-2625783


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