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Netflix stopped running on Windows 10 Laptop


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#16
RKinner

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Does process monitor show sihost checking them now?


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#17
OZDOUG

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Ran ProcMon but did not activate Netflix....got no hits on 'sihost.exe' with the filtering.

Ran ProcMon again & tried to start the Netflix app & got hits with 'sihost' & then extra filtering down to Netflix 'path'....logfile attached, but after quick inspection it looks the same as earlier.Attached File  Logfile2.zip   1.29MB   20 downloads


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#18
RKinner

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Could you apply the Process IS sihost.exe INCLUDE filter and just send me the results from  that?  I'm trying to compare to mine and it's just too hard with all of the other files.


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#19
OZDOUG

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Done & attached, RK.

 

Attached File  Logfile3.zip   980.09KB   19 downloads


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#20
RKinner

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I think you are doing Save, All Events.  I need just the 

Save, Events Displayed Using Current Filter.

 

Capture.JPG


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#21
OZDOUG

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Sorry!.....correct file attached.   :oops:

 

Attached File  Logfile4.zip   4.33KB   14 downloads

 

 


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#22
RKinner

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That's better.  For some reason it is not seeing several keys:

 

HKEY_CLASSES_ROOT\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppModel\SystemAppData\4DF9E0F8.Netflix_mcm4njqhnhss8\SplashScreen\4DF9E0F8.Netflix_mcm4njqhnhss8!Netflix.App

HKEY_CLASSES_ROOT\ActivatableClasses\Package\4DF9E0F8.Netflix_6.17.61.0_x64__mcm4njqhnhss8
 
On this run it is not trying to open the files we worried about before.  I think I would uninstall the netflix package then download it again.  Make sure when you install it that you right click and Run As Admin.
How to Uninstall:

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#23
OZDOUG

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RK,
I have done this already a number of times before. The app uninstalls by selecting 'Uninstall'...there is no Wizard with this selection...it just happens. I have also tried re-boots afterwards to be sure the PC 'resets'. I have also checked to just be sure that the uninstall option for this app isn't in the traditional, 'Uninstall A Program' in the Control Panel selections....it isn't there so it seems the option is only to uninstall from the small app menu.
When I re-install there is no selection to 'Run As Administrator'....you get one select which is, 'Install'.
I did that & it is the same result. Unfortunately.
Can I ask that with regards to these keys that we think the app should see, should we be setting them in the way that we set the key in the earlier post where it was discussed about setting the key for the Winstore connection?....as I understood it!
 
attach-1.JPG
 
I am thinking if you had downloaded the Netflix app on your PC without problems, then are there settings in your PC which show the app where to go to?  Have I set up the Winstore app or connection correctly? Are there other keys or connections that I can check then perhaps change or modify?.......
 
I had downloaded the Facebook app earlier without any problems so is it possible to look at how the FB app connects & maybe see a path there?....
 
As a sort of test I did the following also:
I logged out of Facebook on the browser then uninstalled the app.
I logged out of Netflix on the browser then uninstalled the app.
I rebooted the PC.
I installed Netflix app & it still didn't run.
I installed the Facebook app & it works fine after logging back in.
 
Hmmmmmm!.......

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#24
RKinner

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We can look at some of the registry entries and change them to look like mine if you want.  I'll export the first three missing  keys and upload them to you then you can unzip them and right click and Merge.  See if you get an error when you do.  Then use regmon to monitor what happens when you try to bring up netflix.

 

This first one has three misx.reg files.  Merge each one and then let's see what happens.

 

 

 

 

 

 

Attached Files


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#25
OZDOUG

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RK,

File mis1 went through OK.

Mis2 brought up the following error message:

 

Merge File2 Error.JPG

 


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#26
RKinner

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Can you copy the next 2 lines:

reg query "HKEY_CLASSES_ROOT\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppModel\SystemAppData\4DF9E0F8.Netflix_mcm4njqhnhss8\SplashScreen\4DF9E0F8.Netflix_mcm4njqhnhss8!Netflix.App" /s > \junk.txt
notepad \junk.txt
Open an elevated command prompt:
 
 
 
If you open an elevated command prompt it will by default open in c:\Windows\system32
 
Once you have an elevated command prompt:
 
Right click and Paste (or Edit then Paste) and the copied lines should appear.  Hit Enter if notepad does not open.
 
Copy and paste the text into a reply.

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#27
OZDOUG

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Screen grab of of response attached RK......nothing happened!

 

 

 

Command Prompt.jpg


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#28
RKinner

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You forgot to do:

 

notepad \junk.txt

 

The first line queries the registry for the key and puts it in a file \junk.txt

the second line reads the file with notepad.

 

What I expect to see is that the registry key does not exist which would mean a permission problem.  Then you would go into regedit and take ownership of the key and give everybody full control.

 

https://www.maketech...-registry-keys/


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#29
OZDOUG

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Got it!.....

 

------------------------------

 
HKEY_CLASSES_ROOT\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppModel\SystemAppData\4DF9E0F8.Netflix_mcm4njqhnhss8\SplashScreen\4DF9E0F8.Netflix_mcm4njqhnhss8!Netflix.App
    BackgroundColor    REG_SZ    #000000
    Image    REG_SZ    @{4DF9E0F8.Netflix_6.17.61.0_x64__mcm4njqhnhss8?ms-resource://4DF9E0F8.Netflix/Files/images/package/SplashScreen.620x300.png}
    AppName    REG_SZ    Netflix
--------------------------------
 
Also attached the Command Prompt screen grab just to be sure what I pasted in.
 
Command Prompt2.jpg
 

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#30
RKinner

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OK.

 

now do

reg query "HKEY_CLASSES_ROOT\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppModel\Repository\Families\4DF9E0F8.Netflix_mcm4njqhnhss8" > \junk.txt

notepad \junk.txt


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