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Netflix stopped running on Windows 10 Laptop


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#31
OZDOUG

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Done & Command screen grab attached. Got no response from Notepad this run.

 

Command Prompt3.jpg


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#32
RKinner

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You have to hit Enter if notepad doesn't open.

 

Also try the mis3.reg and see if it also has problems.


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#33
OZDOUG

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Ran it again & the Notepad info came up by itself......I think it's testing me!!

 

Text below:

------------------------------------------------------------------------------------

 
HKEY_CLASSES_ROOT\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppModel\Repository\Families\4DF9E0F8.Netflix_mcm4njqhnhss8\4DF9E0F8.Netflix_6.17.61.0_x64__mcm4njqhnhss8
------------------------------------------------------------------------------------------
Mis3.reg merged through OK (screen grab attached)
mis3 successful.JPG
 
I tried mis2.reg but it came up with same error message (screen grab attached)
 
mis2 failure.JPG
 

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#34
RKinner

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Appears #2 probably has a permission problem.  You need to search for

regedit.exe and hit Enter.  Then navigate to 

 

HKEY_CLASSES_ROOT\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppModel\Repository\Families\4DF9E0F8.Netflix_mcm4njqhnhss8\4DF9E0F8.Netflix_6.17.61.0_x64__mcm4njqhnhss8

 

(Click on the arrow in front of HKEY_CLASSES_ROOT

then on the arrow in front of Local Settings

then on the arrow in front of Software

then on the arrow in front of Microsoft

then on the arrow in front of Windows

then on the arrow in front of CurrentVersion

then on the arrow in front of AppModel

then on the arrow in front of Repository

then on the arrow in front of Families)

Then right click on 4DF9E0F8.Netflix_6.17.61.0_x64__mcm4njqhnhss8

 

and select Permissions then click on Advanced

 

Where it says Owner: System click on Change

 

Type 

administrators

click on Check Names.  If you typed it right administrators will change to your PC name/Administrators underlined

click on OK.

 

Click on Replace Owner on subcontainers and objects 

click on OK

It will change back to the original Permissions window.

click on each group in the list and then on Full Control 

Apply.

OK.

 

Now go back and try and merge #2 again.

 

Do you still get an error?

 

If not try to bring up netflix and if it doesn't work make a new regmon filtered on sihost.


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#35
OZDOUG

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Ran the regedit.exe & applied Permssions as advised.....was also successful in getting mis2 to merge, but again Netflix app didn't work.

Ran ProcMon & zipped logfile is attached.......

 

Attached File  Logfile5.zip   4.31KB   15 downloads


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#36
RKinner

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Let's get regseeker:

 

http://www.hoverdesk.net/download.php

 

The portable version is good enough:

 

 RegSeeker Portable/Setup : From FossHub website

 

Download, Save, right click and Extract All.  Extract.

 

Right click on regseeker.exe and run as admin.

 

Click on Find in Registry.  

 

Put netflix in the search for:  box and hit Search.

 

When it finishes, click on one of the entries then hit Ctrl + a to select them all.  Then Actions ==> Export Selected items.

 

This will create a .reg file in the Backup folder which is a subfolder of the folder where regseeker.exe lives.  Zip it up and attach it to a Reply.

 

This should give me every netflix registry entry so I can see what regmon is looking at.

 

If you go back to regseeker and click on Search Files then put *netflix* in the Search For: box then hit search it will give you a list of files that belong to netflix.  There is no easy way to export this info but you can do a screen shot of the results, then scroll down a bit to get more results and do another screen shot.

 

Another way which might be a bit faster is to uninstall netflix then make sure every netflix entry is gone from the registry and that there are no files or folders from netflix left.  Then run Windows Repair All In One

 
 
Download it and save it then run it.
 
You can skip to step 4 or 5 where it gives you the same picture as in the above link.
 
Make sure just these 3  are checked before hitting Start:
 
Reset Registry Permissions
Reset File Permissions
Register System Files
 
 
 
Reboot when done then do a fresh install of netflix.

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#37
OZDOUG

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First run with RegSeeker done.......zipped logfile attached.

 

I'll now look at the other stuff......

 

 

Attached Files


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#38
OZDOUG

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Just now completed the *netflix* search & got zero hits. I noticed that the HKEY_USERS box was not selected so I did another search with that selected & still got zero.

 

This is screen grab of original search:

 

RegSeeker Netflix Search-HKEY USERS not selected.jpg

 

This is screen grab of second search:

 

RegSeeker Netflix Search-HKEY USERS selected.jpg


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#39
RKinner

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You should check the Search Files box before hitting search.  This time it will just look through the files even tho it says it is searching the registry. 


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#40
OZDOUG

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DOH!   Done & run again.....screen grabs attached.

 

RegSeeker-netflix files-1.jpg

 

RegSeeker-netflix files-2.jpg

 

RegSeeker-netflix files-3.jpg

 

RegSeeker-netflix files-4.jpg

 

RegSeeker-netflix files-5.jpg

 

RegSeeker-netflix files-6.jpg

 

Will now do the uninstall & clean out.............

 

 

 

 


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#41
OZDOUG

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Hang on.....some of those screen grabs did not look right.....a few of them were the same file under different names!

Re-ran RegSeeker & got the following grabs....& remembered I had just uninstalled Netflix so interesting there are son many 'netflix' files still in there.

 

 

RegSeeker-netflix files-1.jpg

RegSeeker-netflix files-2.jpg

RegSeeker-netflix files-3.jpg

RegSeeker-netflix files-4.jpg

RegSeeker-netflix files-5.jpg

RegSeeker-netflix files-6.jpg

RegSeeker-netflix files-7.jpg

 


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#42
OZDOUG

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Deleted as many files as I was allowed from the registry but was still left with a few...screen grabs attached (obviously ignore those in Recycle Bin):

 

 

RegSeeker after deletion-1.jpg

RegSeeker after deletion-2.jpg

RegSeeker after deletion-3.jpg

RegSeeker after deletion-4.jpg

RegSeeker after deletion-5.jpg

 

 

 

 


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#43
RKinner

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Think I would have emptied the recycle bin to make life easier.

 

It's interesting that uninstalling netflix leaves so many files in Program Files and data.  The programmers who wrote it are as bad as those from McAfee.  You can use regseeker to delete files and folders.  Select an item then Actions then Deleted Selected Items.

 

If you have trouble deleting an item you can use: GrantPerms

 

Please download GrantPerms.zip http://download.blee.../GrantPerms.zipand save it to your desktop.
Unzip the file and run GrantPerms.exe 
Type the full path in the edit box:
 
   
 
C:\Program Files\Windows Apps\4DF9 etc I'm too lazy to type the rest of it
 
 
Click Unlock. When it is done click "OK".
 
That should then allow you to remove the file.

 

 

 

Another interestng thing was all of the Windows Error Reports about netflix crashing.  We will have to look into that when we try to reinstall.

 

My wife wants me to take her down to Ft Lauderdale today to see her father so I'm going to be off line for a while.   We won't get back until Wednesday evening.   I will try and use his PC while I'm there but I know I'm supposed to fix some light switches and stuff while we are there so not sure how much time I will have.


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#44
OZDOUG

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RK,

I'll push through with this stuff but don't sweat it.....if I post anything no need to respond until you are back on the island.

I appreciate all your help so far.

Enjoy the trip!.........


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#45
RKinner

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We're back.


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