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iTunes not downloading Windows 10

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Lisa Thomas

Lisa Thomas

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Hi guys,


Can anyone help please? I've googled all morning and nothing seems to be working - either it gets to 99% and says network error failed, or to 100% then says could not install. 


I have tried the following:

1. Disabling anti-vrus and firewall, and allowing pop ups

2. Downloading via Chrome and Edge

3. Using this link via google search:

Rather than download it from iTunes page, get the installer directly off Apple’s servers tailored for your version of Windows 10.


The best info I can provide on the machine is:


Windows 10 Home Version 1607 64 bit

HP Pavilion 3TB

I might add that this is a brand new machine with no previous iTunes ever installed on it.


Any ideas would be greatly appreciated, thanks!!

Edited by Lisa Thomas, 27 January 2017 - 08:21 PM.

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    Malware Expert

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Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
[*]Flush DNS
[*]Report IE Proxy Settings
[*]Reset IE Proxy Settings
[*]Report FF Proxy Settings
[*]Reset FF Proxy Settings
[*]List content of Hosts
[*]List IP configuration
[*]List Winsock Entries
[*]List last 10 Event Viewer Errors
[*]List Installed Programs
[*]List Devices
[*]List Users, Partitions and Memory size.
[*]List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

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