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Laptop used to run small games at nice speeds, now they lag bad?


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#1
ZuZim

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I'm not really a tech-savvy person but I'll try my best to explain my problem. First here is my specs:

Processor Intel® Core™ i5-5200U CPU @ 2.20GHz 2.20

Installed Ram 6.00 GB

System type 64-bit operating system, x64-based processor

 

There's probably more but I just copy and pasted what I could from my system info. Anyway, my laptop used to be able to run games like Borderlands, Left 4 Dead 2, Dead Island Riptide and more at low settings with very smooth game play. High settings usually caused the game to lag. But now when opening things like Chrome and loading a webpage such a Youtube, or anything for that matter, it lags and takes a few seconds to load. It used to load right away. One day it started taking ages to load even the simplest of webpages. I only tried online games at the time this happened, and they all lagged horribly so I stopped. Eventually I searched a fix to this and someone recommended I allocate some more virtual memory for the task. I ramped it up and things started to load faster, but still worse off than what it could initially do. Youtube still takes a few seconds to load, before all of this it would load everything fast and efficient. Games run smoother now. However, even on the lowest settings for things like Borderlands and Runescape, I experience a lag that can be unbearable at times. It will run crisp and clean and feel like I'm gaming on an xbox for a little while and then bam, lag. I notice a tiny bit of lag when doing menial things on Runescape, which is annoying when trying to do anything. Stardew Valley and Terraria run without problem.

 

My download and upload speed seem to be normal, maxing out at around 5 mbps for downloading things. <-- This was what it was before all this mumbo-jumbo. 

 

System restore and completely reinstalling os does not help.

Disk defragmentation does not help.

I have run anti-virus programs, to no avail. They do not find any viruses. 

 

I would really like help with my problem. I just want to be able to play these games again, (mostly Runescape haha) I am willing to play on the lowest settings but even that lags now. Can anyone suggest a decent fix, or things I can try that they believe could alleviate my situation? Thanks in advance!


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#2
RKinner

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Get Process Explorer
 
Save it to your desktop then run it (Vista or Win7 - right click and Run As Administrator).  
 
View, Select Column, check Verified Signer, OK
Options, Verify Image Signatures
 
 
Click twice on the CPU column header  to sort things by CPU usage with the big hitters at the top.  
 
Wait a full minute then:
 
File, Save As, Save.  Note the file name.   Open the file  on your desktop and copy and paste the text to a reply.
 
Get the free version of Speccy:
 
http://www.filehippo...download_speccy (Look in the upper right for the Download
Latest Version button  - Do NOT press the large Start Download button on the upper left!)  
Download, Save and Install it.  Tell it you do not need CCLEANER.    Run Speccy.  When it finishes (the little icon in the bottom left will stop moving), 
File, Save as Text File,  (to your desktop) note the name it gives. OK.  Open the file in notepad and delete the line that gives the serial number of your Operating System.  
(It will be near the top about 10 lines down.) Save the file.  Attach the file to your next post.  (More Reply Options, Choose File, Open, Attach This File)
 

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#3
ZuZim

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Process CPU Private Bytes Working Set PID Description Company Name Verified Signer
System Idle Process 82.68 0 K 4 K 0
procexp64.exe 5.22 25,632 K 57,244 K 5440 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation
SynTPEnh.exe 3.43 5,976 K 17,680 K 8172 Synaptics TouchPad 64-bit Enhancements Synaptics Incorporated (Verified) Synaptics Incorporated
Interrupts 1.60 0 K 0 K n/a Hardware Interrupts and DPCs
dwm.exe 1.55 52,904 K 54,000 K 6656 Desktop Window Manager Microsoft Corporation (Verified) Microsoft Windows
YouCamService6.exe 1.43 4,672 K 3,684 K 116 CyberLink YouCam Service CyberLink Corp. (Verified) CyberLink Corp.
System 1.26 148 K 8,648 K 4
chrome.exe 1.02 111,664 K 131,136 K 6936 Google Chrome Google Inc. (Verified) Google Inc
svchost.exe 0.87 81,976 K 88,316 K 608 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
MsMpEng.exe 0.48 130,108 K 93,992 K 2536
csrss.exe 0.26 2,204 K 5,720 K 5052
explorer.exe 0.09 86,908 K 116,244 K 5432 Windows Explorer Microsoft Corporation (Verified) Microsoft Windows
chrome.exe 0.07 87,944 K 152,452 K 5828 Google Chrome Google Inc. (Verified) Google Inc
GamesAppIntegrationService.exe 0.03 1,600 K 6,972 K 5716 WildTangent Games App Integration Service WildTangent (Verified) WildTangent Inc
svchost.exe 0.01 5,772 K 11,352 K 976 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
vpnsvc.exe 0.01 3,260 K 11,104 K 1972 (Verified) AVAST Software a.s.
secureline.exe < 0.01 7,104 K 1,748 K 4936 SecureLine AVAST Software (Verified) AVAST Software a.s.
ss_conn_service.exe < 0.01 1,996 K 5,912 K 3060 MSS CS Connectivity Service DEVGURU Co., LTD. (Verified) Samsung Electronics CO.
svchost.exe < 0.01 8,868 K 22,756 K 912 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe < 0.01 9,644 K 30,200 K 8176 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
esif_assist_64.exe < 0.01 1,304 K 4,292 K 6160 Intel® Dynamic Platform and Thermal Framework Utility Application Intel Corporation (Verified) Intel® Software
svchost.exe < 0.01 26,100 K 51,980 K 796 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
Memory Compression < 0.01 296 K 32,480 K 3196
WUDFHost.exe 25,568 K 15,252 K 1192 Windows Driver Foundation - User-mode Driver Framework Host Process Microsoft Corporation (Verified) Microsoft Windows
WUDFHost.exe 1,572 K 6,068 K 2796 Windows Driver Foundation - User-mode Driver Framework Host Process Microsoft Corporation (Verified) Microsoft Windows
WmiPrvSE.exe 2,392 K 8,696 K 6136 WMI Provider Host Microsoft Corporation (Verified) Microsoft Windows
wlanext.exe 1,732 K 6,076 K 2196 Windows Wireless LAN 802.11 Extensibility Framework Microsoft Corporation (Verified) Microsoft Windows
winlogon.exe 2,044 K 7,592 K 5920 Windows Logon Application Microsoft Corporation (Verified) Microsoft Windows
wininit.exe 1,296 K 4,808 K 664
Video.UI.exe Suspended 17,844 K 27,672 K 5944 Video Application Microsoft Corporation (Verified) Microsoft Corporation
taskhostw.exe 8,720 K 18,892 K 4284 Host Process for Windows Tasks Microsoft Corporation (Verified) Microsoft Windows
SynTPHelper.exe 940 K 3,988 K 2592 Synaptics Pointing Device Helper Synaptics Incorporated (Verified) Synaptics Incorporated
SynTPEnhService.exe 1,036 K 3,952 K 2672 64-bit Synaptics Pointing Enhance Service Synaptics Incorporated (Verified) Synaptics Incorporated
svchost.exe 12,580 K 23,412 K 2464 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,200 K 9,132 K 2016
svchost.exe 10,844 K 24,072 K 1168 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 8,236 K 18,188 K 1512 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 20,080 K 25,152 K 1144 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 12,912 K 18,772 K 1044 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,640 K 9,632 K 1684 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 8,824 K 23,744 K 3068 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 5,128 K 14,356 K 1316 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 3,356 K 10,884 K 1804 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,900 K 6,292 K 1580 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
spoolsv.exe 6,232 K 12,456 K 2240 Spooler SubSystem App Microsoft Corporation (Verified) Microsoft Windows
smss.exe 404 K 1,048 K 396
SkypeHost.exe Suspended 37,072 K 44,008 K 4620 Microsoft Skype Preview Microsoft Corporation (No signature was present in the subject) Microsoft Corporation
sihost.exe 6,724 K 23,160 K 5796 Shell Infrastructure Host Microsoft Corporation (Verified) Microsoft Windows
ShellExperienceHost.exe Suspended 34,332 K 73,436 K 5984 Windows Shell Experience Host Microsoft Corporation (Verified) Microsoft Windows
SettingSyncHost.exe 13,752 K 3,832 K 4012 Host Process for Setting Synchronization Microsoft Corporation (Verified) Microsoft Windows
services.exe 3,044 K 7,248 K 800
SearchUI.exe Suspended 86,732 K 139,752 K 3932 Search and Cortana application Microsoft Corporation (Verified) Microsoft Windows
SearchIndexer.exe 34,836 K 32,988 K 1624 Microsoft Windows Search Indexer Microsoft Corporation (Verified) Microsoft Windows
RuntimeBroker.exe 24,068 K 46,032 K 7964 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
RtkNGUI64.exe 13,364 K 19,064 K 424 Realtek HD Audio Manager Realtek Semiconductor (Verified) Realtek Semiconductor Corp.
RtkAudioService64.exe 2,008 K 7,852 K 1748 Realtek Audio Service Realtek Semiconductor (Verified) Realtek Semiconductor Corp.
RichVideo64.exe 1,384 K 6,052 K 2548 RichVideo Module (Verified) CyberLink Corp.
RemindersServer.exe Suspended 8,932 K 20,196 K 4144 Reminders WinRT OOP Server Microsoft Corporation (Verified) Microsoft Windows
RAVBg64.exe 6,252 K 11,668 K 8000 HD Audio Background Process Realtek Semiconductor (Verified) Realtek Semiconductor Corp.
procexp.exe 2,848 K 10,460 K 1072 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation
PresentationFontCache.exe 25,500 K 15,896 K 2932 PresentationFontCache.exe Microsoft Corporation (Verified) Microsoft Corporation
NisSrv.exe 19,624 K 11,428 K 4712
MpCmdRun.exe 3,148 K 9,852 K 5592 Microsoft Malware Protection Command Line Utility Microsoft Corporation (Verified) Microsoft Corporation
mDNSResponder.exe 1,644 K 5,664 K 296 Bonjour Service Apple Inc. (Verified) Apple Inc.
lsass.exe 6,196 K 14,284 K 816 Local Security Authority Process Microsoft Corporation (Verified) Microsoft Windows Publisher
Lightshot.exe 10,880 K 10,152 K 4840 Lightshot Skillbrains (Verified) OOO Lightshot
jhi_service.exe 1,240 K 5,664 K 1040 Intel® Dynamic Application Loader Host Interface Intel Corporation (Verified) Intel Corporation - Embedded Subsystems and IP Blocks Group
InputPersonalization.exe 3,368 K 15,992 K 7424 Input Personalization Server Microsoft Corporation (Verified) Microsoft Windows
igfxHK.exe 2,244 K 8,060 K 6788 igfxHK Module Intel Corporation (Verified) Intel® pGFX
igfxEM.exe 3,632 K 11,544 K 688 igfxEM Module Intel Corporation (Verified) Intel® pGFX
igfxCUIService.exe 1,924 K 8,160 K 1484 igfxCUIService Module Intel Corporation (Verified) Intel® pGFX
HPWMISVC.exe 1,312 K 5,816 K 1116 HP WMI Service Hewlett-Packard Development Company, L.P. (Verified) Hewlett-Packard Company
HPSupportSolutionsFrameworkService.exe 39,080 K 36,168 K 2160 HP Support Solutions Framework Service HP Inc. (Verified) HP Inc.
GoogleCrashHandler64.exe 1,516 K 392 K 1792 Google Crash Handler Google Inc. (Verified) Google Inc
GoogleCrashHandler.exe 1,576 K 572 K 5492 Google Crash Handler Google Inc. (Verified) Google Inc
fontdrvhost.exe 752 K 2,676 K 1036 Usermode Font Driver Host Microsoft Corporation (Verified) Microsoft Windows
esif_uf.exe 1,868 K 6,400 K 2444 Intel® Dynamic Platform and Thermal Framework Intel Corporation (Verified) Intel® Software
dllhost.exe 3,984 K 10,956 K 5352 COM Surrogate Microsoft Corporation (Verified) Microsoft Windows
csrss.exe 1,496 K 4,440 K 572
conhost.exe 1,204 K 4,520 K 2204 Console Window Host Microsoft Corporation (Verified) Microsoft Windows
chrome.exe 128,496 K 135,476 K 2556 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 29,268 K 37,836 K 6404 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 1,748 K 8,104 K 6212 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 1,780 K 9,352 K 2176 Google Chrome Google Inc. (Verified) Google Inc
ApplicationFrameHost.exe 8,424 K 21,684 K 3012 Application Frame Host Microsoft Corporation (Verified) Microsoft Windows
 

Attached Files


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#4
RKinner

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SynTPEnh.exe 3.43 5,976 K 17,680 K 8172 Synaptics TouchPad 64-bit Enhancements Synaptics Incorporated (Verified) Synaptics Incorporated
Interrupts 1.60 0 K 0 K n/a Hardware Interrupts and DPCs
 

 

 

Interrupts should be below a maximum of 1.4 CPU % and I would rather see it under 1.0.   Higher values are usually caused by bad drivers.  Since SynTPEnh.exe is using so much CPU time I would suspect it.  See if you can find a new driver on your PC maker's website.
 
Sometimes just removing the driver and letting windows find it again will help.  Search for:
 
device manager
hit Enter
 
This should bring up the Device Manager.  Find your touchpad driver in the right pane.  I would think it would be under Mice and Other Pointing Devices so open that by clicking on the arrow in front.  Then right click on the driver and Uninstall.  Reboot.
 
You can also just plug in a USB mouse and disable the touchpad and see if that makes a difference in your games (and in the CPU% used by Interrrupts in Process Explorer).  It doesn't have to be the touchpad.  Network drivers are often the problem.  You can stop them in Device Manager and see if Interrupts goes down a lot.
 
Other possible problems:
 
Hard drive is getting tired.  Claims it has been dropped.
 
 
 
 
 
BB
Attribute name Reported Uncorrectable Errors
Real value 85,900,394,496
Current 100
Worst 100
Threshold 0
Raw Value 0000100000
Status Good
...
BF
Attribute name G-sense error rate
Real value 4,470
Current 83
Worst 83
Threshold 0
Raw Value 0000001176
Status Good

 

 
 
I would keep speccy and check the Attribute name Reported Uncorrectable Errors once in a while to see if its value is increasing.  If it keeps increasing then you'll need to clone the drive as soon as possible.

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#5
graterot

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Check it on viruses


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#6
ZuZim

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I uninstalled SynTPEnh.exe like you said, rebooted and when I got on to check it said it was an unknown device. It then made me reboot right away. Then it was back to being installed. Anyway, I disabled the network drivers to see if my games would load any better, they didn't. But I did notice that before updating my network driver -apparently my wifi adapter wasn't fully up to date- with the interrupts and the drivers on, if I wagged my mouse around the screen fast, it jumped up to 4.2-6.1. After updating it and wagging my mouse, the interrupts are still high but settle at about 2-3.5. When idle and not doing anything it seems to sit at .3-.5. Anyway I don't think that really did anything. Don't know why I did that silly thing.

 

It must be something wrong with the hard drive then. You've been great at helping me by telling me what to do step by step and I appreciate it. The problem does still persist, and I'm sure there is a fix but I really don't want to spend money to fix my laptop. I'll have to bear with it. Thanks for everything :)


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#7
RKinner

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Could I see another Process Explorer log now that you have updated the drivers?


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#8
ZuZim

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Sure, the interrupts were high this time because I was playing music through vlc media player and using chrome to load videos. I don't use these when playing games. Here:

Process CPU Private Bytes Working Set PID Description Company Name Verified Signer VirusTotal
vlc.exe 30.82 146,980 K 117,116 K 4752 VLC media player VideoLAN (Verified) VideoLAN
System Idle Process 16.23 0 K 4 K 0
chrome.exe 14.34 337,224 K 339,464 K 6184 Google Chrome Google Inc. (Verified) Google Inc
procexp64.exe 8.51 21,580 K 50,940 K 2308 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation
dwm.exe 7.86 50,116 K 62,864 K 3580
chrome.exe 7.63 73,664 K 142,864 K 5460 Google Chrome Google Inc. (Verified) Google Inc
Interrupts 3.98 0 K 0 K n/a Hardware Interrupts and DPCs
System 3.89 136 K 4,684 K 4
YouCamService6.exe 1.60 4,948 K 3,308 K 9200 CyberLink YouCam Service CyberLink Corp. (Verified) CyberLink Corp.
chrome.exe 1.40 121,168 K 142,640 K 2008 Google Chrome Google Inc. (Verified) Google Inc
csrss.exe 1.06 2,220 K 6,968 K 8440
explorer.exe 1.06 70,052 K 107,176 K 7832 Windows Explorer Microsoft Corporation (Verified) Microsoft Windows
audiodg.exe 0.73 6,984 K 11,720 K 6188
svchost.exe 0.30 5,200 K 14,708 K 1364 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
MsMpEng.exe 0.21 130,292 K 91,884 K 2400 Antimalware Service Executable Microsoft Corporation (Verified) Microsoft Corporation
svchost.exe 0.07 7,700 K 18,488 K 1560 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
WUDFHost.exe 0.05 25,760 K 15,748 K 1168
GamesAppIntegrationService.exe 0.04 1,592 K 6,876 K 6888 WildTangent Games App Integration Service WildTangent (Verified) WildTangent Inc
svchost.exe 0.03 5,652 K 11,376 K 972 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 0.03 29,976 K 60,208 K 868 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
vpnsvc.exe 0.03 3,248 K 11,236 K 1780 (Verified) AVAST Software a.s.
svchost.exe 0.02 63,836 K 74,716 K 676 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
wlanext.exe 0.02 1,812 K 6,744 K 10132
svchost.exe 0.02 9,604 K 21,704 K 1284 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 0.02 3,388 K 11,224 K 1836 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
secureline.exe 0.02 7,208 K 1,272 K 6540 SecureLine AVAST Software (Verified) AVAST Software a.s.
RuntimeBroker.exe 0.02 14,500 K 37,252 K 9744 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 0.01 18,884 K 28,444 K 1116 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
SynTPEnh.exe 0.01 5,832 K 19,108 K 4824 Synaptics TouchPad 64-bit Enhancements Synaptics Incorporated (Verified) Synaptics Incorporated
svchost.exe < 0.01 9,016 K 23,588 K 904 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
esif_assist_64.exe < 0.01 1,312 K 4,628 K 9344
ss_conn_service.exe < 0.01 1,964 K 5,588 K 2528 MSS CS Connectivity Service DEVGURU Co., LTD. (Verified) Samsung Electronics CO.
svchost.exe < 0.01 7,292 K 23,160 K 2912 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
Memory Compression < 0.01 164 K 6,276 K 3248
WUDFHost.exe 1,460 K 6,052 K 2636
winlogon.exe 1,840 K 7,360 K 7284
wininit.exe 1,280 K 5,048 K 660
taskhostw.exe 6,592 K 17,864 K 6096 Host Process for Windows Tasks Microsoft Corporation (Verified) Microsoft Windows
SynTPHelper.exe 928 K 4,312 K 4700
SynTPEnhService.exe 1,020 K 4,016 K 296 64-bit Synaptics Pointing Enhance Service Synaptics Incorporated (Verified) Synaptics Incorporated
svchost.exe 9,952 K 37,328 K 7492 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 12,768 K 21,536 K 1060 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,632 K 9,800 K 1652 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 6,452 K 19,096 K 2484 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,812 K 6,400 K 6784 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,576 K 6,744 K 6996 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
spoolsv.exe 6,520 K 13,092 K 2208 Spooler SubSystem App Microsoft Corporation (Verified) Microsoft Windows
smss.exe 396 K 1,020 K 396
SkypeHost.exe Suspended 42,988 K 42,968 K 6036 Microsoft Skype Preview Microsoft Corporation (No signature was present in the subject) Microsoft Corporation
sihost.exe 5,724 K 22,292 K 1420 Shell Infrastructure Host Microsoft Corporation (Verified) Microsoft Windows
ShellExperienceHost.exe Suspended 27,924 K 52,980 K 7640 Windows Shell Experience Host Microsoft Corporation (Verified) Microsoft Windows
SettingSyncHost.exe 6,480 K 4,076 K 2900 Host Process for Setting Synchronization Microsoft Corporation (Verified) Microsoft Windows
services.exe 3,148 K 7,460 K 800
SearchUI.exe Suspended 50,708 K 88,740 K 4268 Search and Cortana application Microsoft Corporation (Verified) Microsoft Windows
SearchProtocolHost.exe 2,192 K 10,932 K 4052
SearchIndexer.exe 31,584 K 32,924 K 4944 Microsoft Windows Search Indexer Microsoft Corporation (Verified) Microsoft Windows
SearchFilterHost.exe 1,460 K 6,268 K 480
RtkNGUI64.exe 11,220 K 20,316 K 5212 Realtek HD Audio Manager Realtek Semiconductor (Verified) Realtek Semiconductor Corp.
RtkAudioService64.exe 1,912 K 7,816 K 1724 Realtek Audio Service Realtek Semiconductor (Verified) Realtek Semiconductor Corp.
RichVideo64.exe 1,396 K 5,972 K 1824 RichVideo Module (Verified) CyberLink Corp.
RemindersServer.exe Suspended 9,536 K 18,360 K 5780 Reminders WinRT OOP Server Microsoft Corporation (Verified) Microsoft Windows
RAVBg64.exe 6,128 K 14,116 K 4276
procexp.exe 2,800 K 10,176 K 2112 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation
PresentationFontCache.exe 25,496 K 15,980 K 3964 PresentationFontCache.exe Microsoft Corporation (Verified) Microsoft Corporation
NisSrv.exe 6,480 K 356 K 5952 Microsoft Network Realtime Inspection Service Microsoft Corporation (Verified) Microsoft Corporation
MpCmdRun.exe 2,876 K 10,624 K 5296
mDNSResponder.exe 1,668 K 5,900 K 2920 Bonjour Service Apple Inc. (Verified) Apple Inc.
lsass.exe 6,184 K 15,112 K 808 Local Security Authority Process Microsoft Corporation (Verified) Microsoft Windows Publisher
Lightshot.exe 10,856 K 11,272 K 9108 Lightshot Skillbrains (Verified) OOO Lightshot
jhi_service.exe 1,232 K 5,412 K 6244 Intel® Dynamic Application Loader Host Interface Intel Corporation (Verified) Intel Corporation - Embedded Subsystems and IP Blocks Group
igfxHK.exe 2,180 K 8,924 K 2560 igfxHK Module Intel Corporation (Verified) Intel® pGFX
igfxEM.exe 3,664 K 12,192 K 7424 igfxEM Module Intel Corporation (Verified) Intel® pGFX
igfxCUIService.exe 1,944 K 8,108 K 1496 igfxCUIService Module Intel Corporation (Verified) Intel® pGFX
HPWMISVC.exe 1,280 K 5,540 K 2964 HP WMI Service Hewlett-Packard Development Company, L.P. (Verified) Hewlett-Packard Company
HPSupportSolutionsFrameworkService.exe 39,744 K 40,768 K 6976 HP Support Solutions Framework Service HP Inc. (Verified) HP Inc.
GoogleCrashHandler64.exe 1,528 K 344 K 3940
GoogleCrashHandler.exe 1,564 K 440 K 2824
esif_uf.exe 1,852 K 6,236 K 2940 Intel® Dynamic Platform and Thermal Framework Intel Corporation (Verified) Intel® Software
csrss.exe 1,524 K 4,452 K 568
conhost.exe 1,208 K 4,824 K 10140
chrome.exe 139,728 K 146,652 K 5320 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 29,692 K 38,248 K 8448 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 1,756 K 8,084 K 7512 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 1,780 K 9,224 K 5584 Google Chrome Google Inc. (Verified) Google Inc
 

I went ahead and checked the attribute error things you told me to keep an eye on. Here it is: 

BB
Attribute name Reported Uncorrectable Errors
Real value 85,900,394,496
Current 100
Worst 100
Threshold 0
Raw Value 0000100000
Status Good
BC
Attribute name Command Timeout
Real value 0
Current 100
Worst 100
Threshold 0
Raw Value 0000000000
Status Good

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#9
RKinner

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Since the attribute is not changing and just has one bit set in the raw valu8e I expect it's just an improperly set bit so not a problem.

 

I do not agree with your reasoning about the high interrupts.

 

See if you can get DPC Latency to work:

 

http://www.thesycon....ncy_check.shtml

 

It has a bug in Win 8 & 10 that cause its base level to sit at 1000 microseconds but it seems to work OK otherwise.  Do you see a lot of red?


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#10
ZuZim

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It shows mostly yellow. Loaded a youtube video to see if anything changed and one line spiked red for a split second before returning to yellow. It says some device drivers work bad on my device. I'll post a screen shot. Does this mean that if I find the bad driver my computer might go back to working normally? 

Attached Thumbnails

  • Device Manager.png

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#11
RKinner

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That's the idea.  If you can disable a driver and  DPC Latency is happy then you've found the problem and either a newer or older driver will fix the problem.  Try your sound driver. 


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#12
ZuZim

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So, I've been disabling drivers and I can't tell if they have at all been beneficial. What will the dpc checker say/do if I have found the bad driver? Do I wait a minute and see if the yellow goes to green, or will the message about having bad drivers go away? 


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#13
RKinner

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dpc.JPG

 

 

Perhaps if you hit Reset after you disable a driver.

 

I've found that Process Explorer Interrupts is a good way to tell if a driver is bad.


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#14
ZuZim

ZuZim

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Disabled every driver that could be disabled; some only had "Uninstall" as the option. No real difference in latency, still stayed yellow. Computer started freezing up. 

 

When Chrome is being used, interrupts seems to skyrocket, especially on Youtube. Idle without Chrome on it's around .4

 

Didn't see any difference with interrupts either when disabling drivers. Could the problem lie with one of my drivers that can't be disabled?

 

After enabling all the drivers, latency appears to have gone to green somewhat. It's only green when I'm not doing anything.

Attached Thumbnails

  • Interrupts 0.40.png
  • Interrupts 4.61.png
  • Latency Greenish.png

Edited by ZuZim, 03 February 2017 - 09:29 AM.

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#15
RKinner

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I would say you have something definitely wrong with Chrome.  

 

The .4 is very good for an idle system so it's probably not a driver.

 

4.61 and then 33.65 for Chrome is very bad.  

 

Can you go into Chrome, click on the three horizontal line icon, then  Settings then Extensions.  Disable each extension by Unchecking.  Restart Chrome and then check to see what Interrupts and Chrome are using?


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