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LAG/FREEZE, Crashes, Memory, HD Space & File Removal problems


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#16
RKinner

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So ontwikkelingen is something you want to keep all of.

Your Windows is much smaller than mine so I doubt there is much slop there.

 

In WinDirStat, open up Program Files.  Which one is using the most?

 

The CrystalDiskMark results are pretty low compared to mine but you have an Atom processor which is a lot slower.  I would run the benchmark again in a few days and see if it's getting worse.

 

I found a page where people post their CrystalDiskMark  scores.  Yours is about on a par with a 40 GB SSD so I suppose that means it is working OK.  

 

https://hardforum.co...scores.1471060/

 

Let's get rid of wondershare the easy way.  

 
Get Regseeker:
 
 
The downloads are at the bottom.  I would use the top one where it says   RegSeeker Portable/Setup : From FossHub website
 
 
That now takes you to:
 
Where we need to click on 
Download RegSeeker Portable
 
(If they still offer it as an optional download We do not want the Babylon toolbar!)
 
Download and Save (right click and Open Folder) then right click and Extract All. Extract.  This will create a folder Regseeker.3.01.  Inside it  
 
will be the regseeker.exe which you need to right click on and Run As Administrator.  Select Find in Registry.
 
Type: wondershare
 in the Search For: box.)
 
Then click on Search! to the right of the box.  Wait until it finishes which will take 10-15 minutes.
 
If it finds anything then Select, select all then Action, Delete selected items.
 
This also creates a backup of the registry entries in a folder called backup below the RegSeeker.3.01 folder
 
I wonder if it's a driver issue.
 
See if you can run DPC Latency Checker:
 
 
The download is:
 
 
Just download, save and run it by right click and run as admin.
 
Do  you see some  red columns as in the  second picture.
 
If that is the case try their section on 
 
Analysing drop-out problems with DPC Latency Checker
 
and see if you can find which driver is causing the red columns.  Note their warning about which drivers you should not disable.
 
If you find one, leave it disabled and run a process explore log.  Remember to wait 60 seconds to let it settle before saving the log.  If you have to renable the driver to post that's OK.
 
The program has a bug which raises the output base level to 1000 microseconds in win 8/10 but I've been told it's still usable.
 
See if Perfmonitor2 gives us some more info
 
 
You just download and install it and run it by right click and Run As Admin.  It will draw graphs of the temp, cpu usage and some other stuff.  Leave it running and then do whatever you do to get it to freeze.

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#17
DutchCoastWest

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ONTWIKKELINGEN: Yes.
 
WINDIRSTAT: Program Files > Fortinet uses the most (1GB), which doesn't surprise me as it's my virusscanner... Would you recommed another virusscanner? Used to have AVG but it started crashing. As an addition to Fortinet I have Malwarebytes for the malware... and only a Windows firewall nothing else. I guess you may have better ideas.
 
Back to the HD space issue: Would it be worth tracing unnecessary files and checking with you if I can delete them? For example see the screenshot... Program Data seems to contain Adobe Setup files that were used but not active?
 
windirstat.jpg
 
 
CRYSTALDISKMARK: Ok, thanks for checking and comparing.
 
WONDERSHARE / REGSEEKER: 
 
1. HK_USERS wasn't selected in the start screen before searching. I left it unchecked, correct?
 
2. It found over 30 files... I selected all and deleted... but not all of them were deleted, some remain (see screenshot).
 
wondershare.jpg
 
I ran it a second time and it deleted a few more. Then again some files remain... Strange?
 
DPC CHECKER: Never seems to go red, but never shows green either. Yellow all the time with bumps (screenshot).
 
Does this mean I should search for a driver that causes the yellow bumps? If so, I'm lost on how to search for it.
 
dpcchecker.jpg
 
PERFORMONITOR: 
 
Screenshot 1: Starting the program
 
Screenshot 2: Login in to Outlook.com
 
Screenshot 3: At the moment of freezing. Less bumpy than when login in, but percentages are much higher.
 
perfmonitor1.jpg
 
perfmonitor2.jpg
 
perfmonitor3.jpg

Edited by DutchCoastWest, 20 February 2017 - 02:39 PM.

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#18
RKinner

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WINDIRSTAT:  If you are happy with Fort then might as well stay with it.  I use the free Avast but their popups trying to get me to buy it are becoming nuisance.  MBAM ia good program.  Have the free version on mine.  Your screenshot of the Adobe folder shows about the same MBs as mine.  I suppose you can try and remove the big setup files and see what happens.  If your Adobe program fails you can always reinstall it.

 

You can post more WinDirStat screenshots if you have questions.

 

WONDERSHARE / REGSEEKER: 

If regseeker can't remove an entry then it needs you to take ownership of the key and give administrator full control.

 

https://www.maketech...-registry-keys/

 

I would not bother with the entry with MRU - that's just a Most Recently Used thing that Windows keeps.  It's probably really overkill to do any more anyway.  Just make sure that the folder C:\Program Files\Wondershare has been removed and it can't hurt anything.

 

DPC CHECKER:  The yellow is a bug in the program when it runs on Win 8 or 10.  It never goes below that.  The main thing is that it doesn't show red and it says your PC should be good enough to stream audio & video.  As far as DPC Checker is concerned your PC is OK so you can uninstall DPC Checker.

 

Perfmon:  Appears the freeze is not caused by a program eating up the CPU.  

 

We can try CPU-Z  http://www.cpuid.com...ares/cpu-z.html

 

The download is where it says Setup English.  Once you get it installed (always run it with right click and Run as Admin) there is a Bench tab.  If you click on it and on Bench CPU it will run a test and rate your PC.  What numbers does it give you?  Are they different if you disconnect from the Internet?

 

cpuid..JPG

 

You can also try the Stress CPU option but I would run Speedfan while doing it and hit the Stop button when it hits about 75.  We are mainly interested in whether it crashes before the temps get too high.

 

 

 

 

 

 

 

 

 

 


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#19
DutchCoastWest

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WINDIRSTAT: Will come back on that later.
 
WONDERSHARE / REGSEEKER: Ok I consider this as done.
 
DPC CHECKER: Removed.
 
PERFMON: Ok great for the clarity on that part.
 
CPUZ: No real difference with or without the Internet connected.
 
Two screens.
cpuz_with_internet.jpg
 
cpuz_without_internet.jpg
 
CPUZ/SPEEDFAN: You mean a temperature of 75?
 
Ok... I can't see what's going on with the temperature while it's running, because it starts to freeze big time while running.
 
So I stopped it quite soon, as you see there's a clear difference between the temperatures. It only ran for two minutes max. I could run it longer, but because of the freezing it's hard to tell when I should stop it?
 
A 'program doesn't respond' message came up when I clicked on my Ulead Paint Prog (using that for the screenshots), but it didn't really crash.
 
It continued after the freeze, though "the issue" seemed to show up in worse format than it usually does, while the temperatures are still quite low.
 
Two screens as well.
 
stress_cpu_before.jpg
 
stress_cpu_after.jpg

Edited by DutchCoastWest, 23 February 2017 - 06:52 PM.

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#20
RKinner

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If you minimize Speedfan, it puts an icon down nead the clock.  (It may be hidden by Windows so that you have to unhide it:  https://www.tenforum...ndows-10-a.html )

 

That way you can watch the temps as the stress test runs.  Just make sure it is showing one of the Core temperatures.  The default is the hard drive temp which is sort of stupid.  Hit Configure then click on the highest temp and check Show in tray.

 

The stress test may make it overheat in a few minutes time.  Mine stabilizes at 68 but I have a big heatsink on it.

 

If you open Task Manager on the win 7 there is an option under Performance for Resource Monitor.  I assume there is something similar for Windows 10.  (Search for Resmon.exe and hit Enter)

It has a tab on the Hard drive that shows queue length on the drive.  I'm thinking if the drive is having problems that the queue length would shoot up.  


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#21
DutchCoastWest

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Thanks, will do this as soon as possible. Been very busy these days with document work. Replying so the topic remains open.

 

Hope I can do the above later tonight or tomorrow.


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#22
RKinner

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No problem.  I never close topics.


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#23
DutchCoastWest

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That's great. Ok here it goes, are these queue lengths abnormal? Both are without running Speedfan / CPU_Z

 

 

QUEQUE LENGTH RIGHT AFTER STOPPING A YOUTUBE MUSIC MIX PLAYING THROUGH CHROME

 

Queque_Length1.jpg

 

QUEQUE LENGTH A FEW MINUTES LATER WHEN DOING NOTHING

 

Queque_Length2.jpg

 

SPEEDFAN / CPU_Z: Impossible to measure while running, because the temperature near the clock in Windows also freezes continuously.

 

So I stopped it after 4 minutes or something and you see my background fallen away and the Windows icons beneath as well (including the temp icon).

 

They did return, but I could no longer play music. Youtube was running very slow and no sound. Had to restart Windows.

 

Queue length didn't differ much.

 

CPUZ_SPEEDFAN.jpg

 


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#24
RKinner

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If I look at mine which is not an SSD, just a WD Black 1 TB I get a similar picture while running a youtube video except mine changes the 100 KB/S to 1MB/s and sometimes to 10MB/s

 

The queue length spikes seem narrow and often not as high.

 

disk.JPG

 

 

 

 


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#25
DutchCoastWest

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Yea so we may be onto something here. I also really wonder why the freezing becomes so much more when performing the above.
 
Both things seem to point into the direction of the HD, right?

Edited by DutchCoastWest, 28 February 2017 - 05:30 PM.

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#26
RKinner

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Yes, my feeling is that your SSD is failing.  Do you know if it's even possible to change it out?

 

However, I did think of something else we can try.  Search for

 

msconfig

 

hit Enter.

 

Go to Services tab and click on the box to hide Microsoft Services then uncheck
everything that remains.  Go to Startup tab and uncheck everything.  OK and
reboot.   If it suddenly stops freezing then one of the programs you unchecked is the culprit.  If not we are back to looking at the HD go back into msconfig and recheck everything.

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#27
DutchCoastWest

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SSD FAILING
 
Can you explain what is 'changing out' ?
 
 
MS SERVICES
 
1st: PC starts up faster, Windows is faster.
 
2nd: Still freezing

Edited by DutchCoastWest, 09 March 2017 - 01:11 PM.

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#28
RKinner

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Changing out is replacing the SSD HD with a new one.  Normally you get a USB adapter for the drive and connect up the replacement drive that way then run a cloning program.  Once the drive has been cloned you shut the PC down, remove the drive and install the new one.  However I found this about your PC:

 

The laptop in question, EeeBook X205TA, has no latches to unscrew. In order for him to get inside he would need to removed the four rubber pads on the bottom and remove the crews underneath. From there he would need to pry the laptop open. However with this particular model everything is pre-soldered so upgrades aren't possible to begin with.

 

 

 

So it looks bad for changing out the drive.

 

Does it still freeze if you boot into Safe Mode?  Safe Mode with Networking?

 

https://www.asus.com...rt/faq/1008250/


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#29
DutchCoastWest

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Thanks for diving further into it.
 
I've found the option to boot Win 8 into Safe Mode, but at the login screen my keyboard doesn't work, so I can't type my password.... My keyboard is INTERNAL.
 
Also, I don't know how to find "Safe Mode with Networking", it seems the option isn't available.

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#30
RKinner

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How very odd that the built-in keyboard doesn't work in safe mode.  Can you borrow a USB keyboard (or pick up one cheap at your local flea market)?

 

Appears that there is a safe mode with networking option in step 8 on that link.  Is it not there on yours?

 

Let's try the wei tool from

http://winaero.com/c...omment.news.220

 

the download is at the bottom where it says: Download: Winaero WEI Tool

 

Remember the name as it takes you through several pages where they try to talk you into downloading other garbage.  There are also some popups but just hit SKIP on them.  Once you get the file it's a zip so you have to save it and then right click and Extract All, Extract then right click on wei.exe and Run As Admin.

 

 


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