[Rm113]

I purchased a HP Officejet 250 All-in-one mobile printer and installed the full software onto my Toshiba Tecra W50.  The printer is wireless and connects onto a network or by WIFI Direct.  When I go to print documents nothing will print.  I called HP support and they troubleshooted for over an hour with me and concluded that it's a computer hardware issue.  They said they tried installing other printer drivers and it won't install other printers either.  They think it's some hardware issue with the Toshiba laptop that is preventing printer files from being accepted and installed.  One thing I don't understand is why does it seem the printer and laptop are communicating through network because it's being recognized.  But problem is it won't print.  I cannot call Toshiba because they don't have a 24 hour Tech support line.  I'm on a deadline and need the printer ASAP.  Can you please help me resolve this issue?

[Advertisements]

Hey Rm113,

 

A few questions:

 

1. Can you connect the printer via USB and try printing that way? What happens?
2. Are you connecting over a home network? Or another network that requires logging in? (ie University, Work etc)
   • I'm asking this because sometimes these networks don't allow things such as wireless printing.
3. Also, what antivirus/firewall are you using?
   • Sometimes your firewall may be blocking the connection.
4. Do you have the HP cartridges installed or some other ones bought elsewhere?
   • Cartridges that aren't "genuine HP" or bought off ebay/elsewhere may not allow you to print.

Contacting HP would probably be the better bet here. You can call them, ask them a question online: https://h30434.www3.hp.com/ or search their support: http://support.hp.com/us-en/contact-hp

 

Let us know how you get on.

Edited by Makko, 20 February 2017 - 02:20 AM.

[Makko]

Hey Rm113,

 

A few questions:

 

1. Can you connect the printer via USB and try printing that way? What happens?
2. Are you connecting over a home network? Or another network that requires logging in? (ie University, Work etc)
   • I'm asking this because sometimes these networks don't allow things such as wireless printing.
3. Also, what antivirus/firewall are you using?
   • Sometimes your firewall may be blocking the connection.
4. Do you have the HP cartridges installed or some other ones bought elsewhere?
   • Cartridges that aren't "genuine HP" or bought off ebay/elsewhere may not allow you to print.

Contacting HP would probably be the better bet here. You can call them, ask them a question online: https://h30434.www3.hp.com/ or search their support: http://support.hp.com/us-en/contact-hp

 

Let us know how you get on.

Edited by Makko, 20 February 2017 - 02:20 AM.