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Red LOS Light - Internet down during certain hours


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#1
Adam Lewis

Adam Lewis

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Our internet only seems to work for certain hours each day. From 8:00-9:00... 14:00- 18:30... (not exact times, give or take 15-20 mins) the internet works perfectly fine, however all other hours, there is a red "LOS" light that comes on making it so our network is working (I can connect) but there is no internet.

I have tried turning it off and on. Replacing the router. Double checking all of our router settings. Factory resetting everything. Even the internet company keeps telling me they have fixed it, then come 18:30 and the red light of death comes on, baffling us once again.

I am at my wit's end.

According to the research I have done, the problem is outside of our home, however I find it very strange how precise the timing is for when it works and when it doesn't. It doesn't seem like a loose wire or a bad connection, plus if this were the case the technicians should have been able to fix it.

I have attached photos of the box while broken (the light is steady red, no flashing), as well as the bottom of both of our boxes.

The error:

c1Vg0Fp.jpg


The top box:

l2IgIO9.jpg


The router:

8nnhjub.jpg



We are located in Barcelona, Spain and our ISP is with Orange (50mbp Fibre Connection).

We have 2 cellphones, an android box, and two laptops connected, although when the problem first occurred there were only two devices connected.


Thank you!!


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#2
SpywareDr

SpywareDr

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Sounds like your ISP's equipment may be having trouble handling all the traffic it has at peak hours.


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