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"The Requested Resource is in use" not able to run anti-virus

Malware Trojan

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#16
zep516

zep516

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Hello,

Please run these scans they will remove additional adware if found, post the log reports from both

Next

Please download adwCleaner to your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the logfile button and the log will open in Notepad.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished and the PC has rebooted.
  • Please post the content of that log file with your next answer.
  • The report will be saved in the C:\AdwCleaner folder.

    Next
  • Please download Junkware Removal Tool to your Desktop.
  • Please close your security software to avoid potential conflicts. See Here how to disable you security protection (Anti Virus)
  • Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete, depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
  • Please post the contents of JRT.txt into your reply.

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#17
Gikkle

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Hello,

Please run these scans they will remove additional adware if found, post the log reports from both

Next

Please download adwCleaner to your desktop.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the logfile button and the log will open in Notepad.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished and the PC has rebooted.
  • Please post the content of that log file with your next answer.
  • The report will be saved in the C:\AdwCleaner folder.

    Next
  • Please download Junkware Removal Tool to your Desktop.
  • Please close your security software to avoid potential conflicts. See Here how to disable you security protection (Anti Virus)
  • Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete, depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
  • Please post the contents of JRT.txt into your reply.

 

Attached File  JRT.txt   1.2KB   38 downloads

Attached File  AdwCleanerS0.txt   6.48KB   52 downloads

Here they are

 

EDIT: Apparently there is another one with a very similar name: Attached File  AdwCleanerC0.txt   6.83KB   51 downloads


Edited by Gikkle, 29 March 2017 - 04:21 PM.

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#18
zep516

zep516

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Hello,

If you have not already done so. Please run the clean option in AdwCleaner to remove the files, the log you presented just shows a scan was ran.

Then lets take another overall look at things.

Re-run Farbar Recovery Scan Tool (FRST/FRST64) you ran at the very beginning of this topic.
  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Make sure you checkmark Addition.txt box.
  • Press Scan button.
  • Scan will create two logs, FRST.txt and Addition.txt in the same directory the tool is run. Please copy and paste them to your reply.
You can delete all the old logs from the desktop now too.

Thanks
Joe :)
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#19
Gikkle

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Hello,

If you have not already done so. Please run the clean option in AdwCleaner to remove the files, the log you presented just shows a scan was ran.

Then lets take another overall look at things.

Re-run Farbar Recovery Scan Tool (FRST/FRST64) you ran at the very beginning of this topic.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Make sure you checkmark Addition.txt box.
  • Press Scan button.
  • Scan will create two logs, FRST.txt and Addition.txt in the same directory the tool is run. Please copy and paste them to your reply.
You can delete all the old logs from the desktop now too.

Thanks
Joe :)

 

After everything happened I didn't think I needed FRST anymore(I thought you wouldn't ask me for it anymore) so I deleted it. But also after the virus was removed start wouldn't open. Pressing the windows key, and ctrl + esc both don't open it. I tried using online tips, but following them made it so I couldn't connect to the internet... So I can't re-download FRST... It was stupid of me to delete FRST like that... Any idea as to how I can fix my internet?

 

NOTE: The online tips didn't help me with my start problem. I still can't open the start menu


Edited by Gikkle, 30 March 2017 - 02:48 PM.

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#20
zep516

zep516

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Hello,
 

]I tried using online tips, but following them made it so I couldn't connect to the internet.

Do you know what tip broke the internet ?


Were you able to run adWcleaner and junkremoval tool ? If so post those logs

I'm curious if the internet will connect in safemode with networking? please try that first. In post #3 I have instructions for booting to safemode with networking.

Let me know if you can connect there.

Thanks
Joe :)
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#21
Gikkle

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Hello,
 

]I tried using online tips, but following them made it so I couldn't connect to the internet.

Do you know what tip broke the internet ?


Were you able to run adWcleaner and junkremoval tool ? If so post those logs

I'm curious if the internet will connect in safemode with networking? please try that first. In post #3 I have instructions for booting to safemode with networking.

Let me know if you can connect there.

Thanks
Joe :)

 

Well, I'm not sure what did it. Since after I did everything the internet was fine, but when I restarted the computer the internet stopped working. I can tell you the 3 things I did though.

 

1) I opened powershell through task manager(as admin) and ran this command: Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

2) I renamed TileDataLayer (This PC/C:/Users/(MyUserName)/Appdata/Local) to TileDataLayer____(I guess making it so windows didn't recognize the file and made a new one) 

3) This step worked for the guy who did these things, but didn't work for me. He downloaded a batch file called 10services or something and then ran it with cmd. 

After I did those 3 things I restarted my PC and my internet stopped working.

 

I thought I gave you the JRT file and the Adwremover file? I was able to run it and I did press "Clean". I posted all of the text documents that I got. I think S0 was the run after the clean and C0 was the one before the clean.

 

PS: I wasn't able to run internet in safemode with networking.


Edited by Gikkle, 30 March 2017 - 06:01 PM.

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#22
zep516

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OK, I do have the JRT file. JRT creates a registry back up here--> C:\Windows\ERUNT\JRT. so there's a registry back up before you ran the fixes that you ran, we will keep that in mind, but it still would not fix the start button. I'm wondering if we should just reset windows 10 and use the keep your files option it basically re-installs windows and keeps your files , that may fix the internet and the start button. Then we don't have to spend time fixing internet issues, start button issues, and running into problems in the process. Who knows what else the malware damaged besides the start button. I think it's the best option. We have multiple problems and there could be other problems from the malware that we don't know about yet and you could be haunted with weird errors for months, removing malware is one thing fixing the problems it creates is another.

Reset windows 10 and keep your files
https://www.tenforum...ndows-10-a.html
Resetting may take a while, I did it once.

I think this is the best way to go, the options there in windows so lets use it
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#23
Gikkle

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OK, I do have the JRT file. JRT creates a registry back up here--> C:\Windows\ERUNT\JRT. so there's a registry back up before you ran the fixes that you ran, we will keep that in mind, but it still would not fix the start button. I'm wondering if we should just reset windows 10 and use the keep your files option it basically re-installs windows and keeps your files , that may fix the internet and the start button. Then we don't have to spend time fixing internet issues, start button issues, and running into problems in the process. Who knows what else the malware damaged besides the start button. I think it's the best option. We have multiple problems and there could be other problems from the malware that we don't know about yet and you could be haunted with weird errors for months, removing malware is one thing fixing the problems it creates is another.

Reset windows 10 and keep your files
https://www.tenforum...ndows-10-a.html
Resetting may take a while, I did it once.

I think this is the best way to go, the options there in windows so lets use it

Well, the reset worked. Both internet and start now work, but something was wiped that would take a month or 2 to get back to where it was again... Thanks for all your help though. I really really appreciate it.


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#24
zep516

zep516

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You're welcome

What got wiped ?
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#25
Gikkle

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You're welcome

What got wiped ?

Oh. Just an app I was using to do some stuff and the stuff I was using it for got wiped as well. It's not that big of a problem though.


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#26
zep516

zep516

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Hello,

I'm glad everything else is running ok.

You can delete all tools we used and associated log files now

If there are no further issues we will close the topic
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#27
zep516

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I see no signs of malware on your computer, and feel satisfied that our work here is done. The steps below will remove the tools we have used, and reset any settings changed.


You usually get infected because your security settings are too low.

Here are a number of recommendations that will help tighten them, and which will contribute to making you a less likely victim:

Safe Computing Practices please read Here


Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.

Thanks
Joe :)
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