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Everything is non responding. Do I have a virus or malware?

Non responding

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#76
pb204

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Here is the windows servicing directory info.  Do you see any problems here?  Do you think that refreshing Windows would solve my problems, or is there be something that needs to be fixed first? :

 

 

 Volume in drive C is TI10665000G
 Volume Serial Number is F603-2CFE

 Directory of C:\windows\servicing\version

04/17/2017  05:25 PM    <DIR>          .
04/17/2017  05:25 PM    <DIR>          ..
09/28/2016  11:36 AM    <DIR>          10.0.14393.0
04/17/2017  05:25 PM    <DIR>          10.0.14393.1051
10/27/2016  04:11 PM    <DIR>          10.0.14393.349
04/17/2017  05:25 PM    <DIR>          10.0.14393.350
10/17/2016  08:21 PM    <DIR>          10.0.14393.82
               0 File(s)              0 bytes

 Directory of C:\windows\servicing\version\10.0.14393.0

09/28/2016  11:36 AM    <DIR>          .
09/28/2016  11:36 AM    <DIR>          ..
               0 File(s)              0 bytes

 Directory of C:\windows\servicing\version\10.0.14393.1051

04/17/2017  05:25 PM    <DIR>          .
04/17/2017  05:25 PM    <DIR>          ..
07/16/2016  02:04 AM                 9 amd64_installed
07/16/2016  02:04 AM                 9 x86_installed
               2 File(s)             18 bytes

 Directory of C:\windows\servicing\version\10.0.14393.349

10/27/2016  04:11 PM    <DIR>          .
10/27/2016  04:11 PM    <DIR>          ..
               0 File(s)              0 bytes

 Directory of C:\windows\servicing\version\10.0.14393.350

04/17/2017  05:25 PM    <DIR>          .
04/17/2017  05:25 PM    <DIR>          ..
               0 File(s)              0 bytes

Here are the results from

 

Directory of C:\windows\servicing\version\10.0.14393.82

10/17/2016  08:21 PM    <DIR>          .
10/17/2016  08:21 PM    <DIR>          ..
               0 File(s)              0 bytes

     Total Files Listed:
               2 File(s)             18 bytes
              17 Dir(s)  744,400,855,040 bytes free

 

 

Thanks for helping
 


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#77
RKinner

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We can play around for a long time with no guarantee that we will fix it.

 

I think you should go ahead and do a repair from your downloaded DVD. 

Open the drive where your installation media is and run Setup.exe. Follow the instruction to perform update which actually does a repair.


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#78
pb204

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I double clicked the setup.exe in the DVD drive. The Win 10 installation started, but failed in the Second Boot phase with an error during Migrate_data operation.

 

0xc1900101-0x4000D

 

I tried to look at the references to Microsoft Windows 10 Upgrade Errors.  For that error message they said to look in the Panther for the Rollback log and I would find bug check items there.  In my Panther I cannot find any rollback log.  On the same level as Panther in the c drive, there is a Rollback.  When I opened that I see, amongst other items, Scan Results and MigLog, but nothing about bug check in these 2.  The MigLog goes on forever.  Whenever I thought I was at the end of the log, it kept adding more stuff.

 

I get the impression that the error has something to do with drivers? If that is the problem, how do I find out which drivers are problematic? I did notice that I had my printer plugged into the surge protector when I was running the Win 10 installation.  My original wireless mouse failed, so I have a new logitech wireless mouse with a USB dongle plugged in.  Could the drivers for these items be interfering?  Adobe also asked to do any update after I logged back on after the install failed.

 

Thank you


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#79
RKinner

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Definitely disconnect everything that is not essential.  If you have a wired mouse & keyboard that would be best.  Also connect to the network with a wire and not with wifi if possible.

 

I found this:

 

Ok, I finally got it working. I don't know what did it, but it must have been one the following.

What I did:

 

- Deinstalled Avira Antivirus

- Enabled Windows Defender instead

- Deleted Items in Prefetch-Folder (C:\Windows\Prefetch)

- Deleted Items in Temp-Folder (%USER%\AppData\Local\Temp)

- There was one driver update pending for my WiFi adapter which always failed on update. I updated it manually

- I also updated my Intel-Graphics-Driver

- Uninstalled Windows Phone 8.1 Emulator

- Disabled all Services, except Microsoft Services in msconfig

- Disabled all Startup Items in Task Manager

- Downloaded Update again

- Installed successfully

 

 

Sometimes you get a bad download.  You would think they would have enough error checking to rule that out but it does happen so it might be worth trying a new download.


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