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Several symptoms; not sure if it's Hard Drive or OS


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#1
Pixie808

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Computer specs:

 

Laptop Acer Aspire 5750 (doodoo?) refurbished

OS Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1

CPU Intel® Core™ i3-2310M CPU @ 2.10GHz
Motherboard Acer JE50_HR

Hard Drives ST500LT012-1DG142 ATA Device Fixed hard disk media 2 partitions serial number: 2020202020202020202020203353505033564538 465.76 GB
Antivirus Microsoft Security Essentials

##########################################################

 

Problems:

  • always several minutes of ear piercing beeps while loading Windows but not while in safe mode (so not a keyboard issue?)
  • always several minutes for keyboard on laptop or external keyboard to work after Windows successfully starts
  • always several minutes for any right click menu to work after Windows successfully starts
  • always unable to type "(" with laptop keyboard (but can with external), but shift key works with other keys fine
  • always unable to run disk checks: via computer properties and windows memory diagnostic tool on system recovery boot disk it gets to end of scan, restarts, does not display results (?) after loading windows successfully. Via system recovery command prompt: "chkdsk/r" did not work because the volume was right protected. "chkdsk c: /f /r/ /x" I tried three times and got a different message: failed to transfer logged messages, or in use by another process
  • randomly, infrequently restarting when power options only tell it to sleep
  • randomly, infrequently bottom left shift key on any keyboard pasting clipboard content into text fields
  • no longer able to system restore via control panel or system repair boot disk.

#########################################################

 

Other info:

 

Malwarebytes and MSE scans find nothing.

Other than the problems listed above, the laptop seems to run quickly and smoothly.

The HDD does not make strange sounds.

No problems accessing files, folders, programs although I do not have many at all because this laptop is brand new to me.

All but one USB driver has been updated; my usb ports seem to be reading things fine.

No blue screens.

I've no Windows 7 recovery disk or iso image for this computer yet, nor am I sure if I want to make one given these problems (?), but I am pretty sure it's a genuine installation and shows a product key in computer properties. I do have a recovery cd for the exact same version of windows from another laptop (Asus)--if that makes any difference.

No, I cannot take the computer back to the person who sold it to my parents, who then gave it to me.

 

#########################################################

 

Thank you in advance for any help.

 


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#2
FreeBooter

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Please download and run SeaTools for Windows.

Before the installation begins you will be prompted to either Decline or Accept the terms of the installation, click on I Accept.

Once the installation begins you will see an image similar to the one below.

seagate3_zps1fa1f71c.jpg

1.  SeaTools for Windows will search for HDDs and SSDs on your computer.  Please remove any external storage devices connected via USB ports.

2.  Detected Drives will list the HDDs and SSDs found.  Place a check mark in the drive box you want to run the scan on.  This should be the drive that has the operating system installed on it, this is usually C: drive.

3.  You will see Basic Tests toolbar above Detected Drives, move the mouse pointer over this to open the test options.  Please click on Long Generic Test

4.  This will start the scan.  When the scan is complete you will see the result under Test Status , please post the results in your topic.

seatools4_zpsd7balf76.png

5.  The test will indicate either Pass or Fail.  Post the results of the scan in your topic.

6.  Click on Help, then click on View Log File.  If the scan failed take a screen shot of the Log File and post it in your topic.

 

 

 

 

 

I would like you to check the system integrity of your Windows OS installation.

  • Please right click the Windows logo (formerly the start button) at the bottom left of your screen.
  • Please select  "Command Prompt (Admin)"
  • Please type the following command and press the <Enter> key: sfc /scannow  (Please note that there is a space between 'sfc" and "/scannow".)
  • It should take about 20 minutes to run, if there are no serious errors.
  • If the System File Checker reports that some errors were fixed, but some remain; please reboot your computer and run the System File Checker from an Administrator Command Prompt, again.
  • If the System File Checker again reports that some errors were fixed, but some remain, please reboot your computer and run it a third time.
  • If "Resource Integrity Violations" (errors) are reported that could not be corrected, or were not corrected after a third SFC run, then please navigate to the folder: C:\Windows\Logs\CBS and copy the file "cbs.log" to your desktop immediately.  I am asking you do that because that file is dynamic, so I want to be able to examine a copy that is unchanged from the time that the System File Checker was run.
  • If there are errors that couldn't be corrected, let me know and I will provide you with instructions as to how to upload the file


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#3
Pixie808

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Hello and thank you.

 

I passed SeaTools. However, the system scan hangs at "verification 28% complete" for hours; it never gets to scanning. Did make sure that no other usb drives were attached.


Edited by Pixie808, 31 March 2017 - 12:54 AM.

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#4
FreeBooter

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Do you mean SFC command hangs at 28 percent?

Do you have Windows 7 Setup DVD?


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#5
Pixie808

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I rebooted a couple of times and let it run for 6 hours. "windows resource protection did not find any integrity violations." So, it passed both tests.

 

The only cd I have is a system repair disk--no recovery cd or iso image.


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#6
FreeBooter

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I would like to have you run a Clean Boot.

How to perform a Clean Boot.

Warning:  Disabling items in Services or Startup may leave your anitivius disabled until the process is ended.  For this reason I would suggest that you perform this process off line.

Press the Windows keywindowskey_zps092d5c75.png and the R key to open Run, then type msconfig in the search box.  This will open System Configuration.

If you are prompted for an administrator password or for confirmation, you should enter the password or provide confirmation.

(1)  Click/tap on the General tab.

(2)  Click/tap on the Selective startup option.

(3)  Remove the check mark in the Load startup items  check box.

msconfig_zpsuoxvomjq.png

4.  Click on the Services tab.

5.  Place a check mark in the Hide all Microsoft services check box, this will remove the Microsoft Services from the list but will still be running.

6.  Click Disable all, this will remove all of the check marks in the Services list.

clean%20boot%203_zpsyvcjopso.png

7.  Click on Hide all Microsoft services.  Click on Apply then OK

clean%20boot%202_zpsekds879g.png

Click on Restart in the window that opens.

When the computer is restarted it will boot normally.

Let me know if the problem persists after restarting the computer.


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#7
Pixie808

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Hi. I made sure I was offline and all programs except system configuration were shut down, including my browser. Right after I clicked "restart" it gave me the attached error message, I clicked "ok" to terminate, and it hung at a black screen without powering off or restarting.

So I disconnected all power sources, restarted, and then it wouldn't even boot. I could hear the machine was on, but it would not go beyond a black screen.

I have forced restart by powering off and on several times now, and it just hangs at the black screen and will not load windows.

The only way I can avoid the black screen is by pressing f8 right at powering on, then it will go to either windows boot manager where I can select the only option of windows 7, or it will go to advanced boot options where i can start windows normally. Either way, at least there are no annoying beeps when windows does load successfully. :) Ideally, there would be no black screens or beeps, though....

 

(edit: it could be a fluke or not pertain to what was just done, but my keyboard and right clicking is working well upon startup.)

Attached Thumbnails

  • IMG_20170401_094820.jpg

Edited by Pixie808, 01 April 2017 - 03:04 PM.

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#8
FreeBooter

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Is this error message displayed after you have completed clean boot state?

When computer power on there is usually one or two beeps sounds if the beeps sounds you hear is within booted working Windows OS then it could be faulty keyboard.


Edited by FreeBooter, 01 April 2017 - 03:06 PM.

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#9
Pixie808

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Hello, freebooter.

 

That error message in the photo only displayed once, after doing all of the system configuration work you'd instructed, before powering off and restarting.

 

Before we got into the black screen pattern we are in today, there would be several minutes worth of beeping while windows was starting up. The display would say "windows is starting" and it would beep, beep, beep. I have tested for keyboard problems to the best of my ability and nothing seems to be the culprit. Please note the beeping does not occur in safe mode, ever.


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#10
FreeBooter

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That error message is from Firefox program.

Please visit your computer manufacturer website and install all latest device drivers.

If the beep sounds not happening from Safe Mode the clean boot state should have let you know if any one of the startup programs or services causing the issue.


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#11
Pixie808

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It may have been that Firefox had not completely shut down when I did the system configuration restart.

 

I explored the driver possibilities, all are current to my knowledge but one is a mystery. I have no clue what the driver or device is, attached. I will look more into it.

 

How would clean boot have let me know if anything were a problem? It restarted my computer and I have not been able to go beyond a black screen and boot normally without f8 intervention since then, and it was not happening prior to the system configuration adjustments this morning.

Attached Thumbnails

  • oneleft2.png

Edited by Pixie808, 01 April 2017 - 03:45 PM.

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#12
FreeBooter

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From System Configuration select Normal Startup.

 

 

Obtaining Hardware ID's to help Identify Hardware
- Go to Start and type in "devmgmt.msc" (without the quotes) and press Enter
- Expand the Other devices category by clicking on the + sign to the left of it
- Right click on the Unknown device (if there's more than one, do this for all of them) and select Properties.
- Then select the Details tab.
- In the dropdown box, select "Hardware IDs" - and match the info to one of the following descriptions:
- - If the Hardware IDs description contains VEN_ and DEV_, then let us know the 4 characters immediately after the VEN_ and the 4 characters immediately after the DEV_
     this is a PCI device and we'll look up the information at http://www.pcidatabase.com
- - If the Hardware IDs description contains VID_ and PID_, then let us know the 4 characters immediately after the VID_ and the 4 characters immediately after the PID_
     this is a USB device and we'll look up the information at http://www.linux-usb.org/usb.ids
If you don't have those items in the Hardware IDs description, copy down the entire string of the first entry and include that with your next post.


Edited by FreeBooter, 01 April 2017 - 03:49 PM.

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#13
Pixie808

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Hello and thank you again.

 

There are 4 different (?) values entered in the hardware id for the unknown device that have PCI, DEv, and VEN in them, attached.

 

Also, I forgot to mention in my last post that it was the CardReader_Broadcom_1.0.0.219_Win7x64 driver that I downloaded from the Acer site and it did not load/update successfully through device manager manually or automatically.

Attached Thumbnails

  • unkdevicehardwareid.png

Edited by Pixie808, 01 April 2017 - 04:26 PM.

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#14
FreeBooter

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Its Broadcom xD Picture Bus Driver.


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#15
Pixie808

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Hello. Thank you. Broadcom xD Picture Bus Driver is nowhere to be found on the Acer site for my model. I don't know if the device, whatever it is or does, is even supposed to be on my refurbished computer. I see people have problems with it elsewhere on the internet, too.

 

I am guessing that if I have all services running again, uncheck each service and restart one by one I can  troubleshoot which service causes the long, ear piercing beeps at whenever windows starts up.

 

Would both issues possibly disappear if I burned a clean install iso disk from Microsoft and ran it?


Edited by Pixie808, 01 April 2017 - 09:39 PM.

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