Edited by amtamtmt, 29 March 2017 - 05:09 PM.
At my wit's end with weird GPU / Black screen problem (Resolved).
Best Answer phillpower2 , 02 April 2017 - 02:46 AM
The symptoms are contradictory when in the BIOS and in Safe Mode and for the following reasons; Yes, with the 680 hooked up it displays only part of the BIOS screen (although i can navigate to... Go to the full post »
#1
Posted 29 March 2017 - 04:59 PM
#2
Posted 01 April 2017 - 03:41 AM
amtamtmt,
However, when starting Windows in safe mode the whole screen is rendered properly, albeit in very low resolution that can't be changed.
If the above was when you had the GTX 680 hooked up as the video source it would normally suggest a driver/software issue.
Can you post the brand and model name or number of the PSU for us, if an older PSU can you also tell us how hold it is.
#3
Posted 01 April 2017 - 04:49 PM
amtamtmt,
However, when starting Windows in safe mode the whole screen is rendered properly, albeit in very low resolution that can't be changed.
If the above was when you had the GTX 680 hooked up as the video source it would normally suggest a driver/software issue.
Can you post the brand and model name or number of the PSU for us, if an older PSU can you also tell us how hold it is.
Thanks for the reply,
Yes, with the 680 hooked up it displays only part of the BIOS screen (although i can navigate to the other parts via moving my mouse to the edge of the screen), but in safe mode it renders the whole screen.
I tried it on a fresh install of windows with both the latest and older drivers from nvidia, choosing a clean install and using DDU to remove the old ones in safe mode each time. When I install any drivers it goes to black screen in the middle of the installation.
The PSU is a corsair HX750 that is about 3.5 years old.
https://www.amazon.c...2?ie=UTF8&psc=1
I have since looked at the windows event log and the following warning seems to happen around the times a restart has happened:
This appears to be the same device id (SWD\...{fb7bdf79...} as some partitions on my SSD. Once in Windows I can access all the data in those partitions normally, execute programs, etc. They also happen when I boot with onboard graphics, where everything appears normal and I don't have any black screens.
The driver \Driver\WudfRd failed to load for the device SWD\WPDBUSENUM\{fb7bdf79-13f3-11e7-9bc2-806e6f6e6963}#0000000400100000.
Edited by amtamtmt, 01 April 2017 - 05:20 PM.
#4
Posted 02 April 2017 - 02:46 AM
The symptoms are contradictory when in the BIOS and in Safe Mode and for the following reasons;
Yes, with the 680 hooked up it displays only part of the BIOS screen (although i can navigate to the other parts via moving my mouse to the edge of the screen),
No third party drivers are loaded while still in the BIOS so this would suggest either a MB BIOS or GPU issue.
but in safe mode it renders the whole screen.
This is what is contradictory, if the card was bad in the BIOS it should also be bad in both Safe and Full Windows.
I would suggest that if you can you have your card tested in another appropriate spec computer or by a tech store or if you are ok with working inside of a computer you try swapping the GPU into the other PCI-E slot on the MB, you should pull the CMOS battery from the MB when you do this as it will restore the MBs factory defaults settings, this in case a BIOS setting has been changed somehow, let us know if you need guidance for either task.
Good quality PSU with more than adequate output, still with 3+ years warranty on it so less likely to be of any problem.
I have since looked at the windows event log and the following warning seems to happen around the times a restart has happened:
After reinstalling Windows 10 did you also reinstall the MBs drivers and starting with the chipset drivers first.
#5
Posted 04 April 2017 - 11:07 PM
The symptoms are contradictory when in the BIOS and in Safe Mode and for the following reasons;
Yes, with the 680 hooked up it displays only part of the BIOS screen (although i can navigate to the other parts via moving my mouse to the edge of the screen),
No third party drivers are loaded while still in the BIOS so this would suggest either a MB BIOS or GPU issue.
but in safe mode it renders the whole screen.
This is what is contradictory, if the card was bad in the BIOS it should also be bad in both Safe and Full Windows.
I would suggest that if you can you have your card tested in another appropriate spec computer or by a tech store or if you are ok with working inside of a computer you try swapping the GPU into the other PCI-E slot on the MB, you should pull the CMOS battery from the MB when you do this as it will restore the MBs factory defaults settings, this in case a BIOS setting has been changed somehow, let us know if you need guidance for either task.
Good quality PSU with more than adequate output, still with 3+ years warranty on it so less likely to be of any problem.
I have since looked at the windows event log and the following warning seems to happen around the times a restart has happened:
After reinstalling Windows 10 did you also reinstall the MBs drivers and starting with the chipset drivers first.
I tried removing and replacing the graphics card in a different PCIE slot, but while the motherboard said it was connected in the BIOS, windows didn't even recognize it at all.
I managed to borrow another card from a friend to try, and after putting in the PCIE slot I had the same problem as with the other card, so I tried your other suggestion. My motherboard had a "clear cmos" button, so before removing the battery I tried unplugging the power supply, holding the power button, and then holding the "clr cmos" button for about a minute, before putting everything back together.
After doing this, the BIOS screen was rendered normally and I was able to install graphics drivers without getting another black screen. Why did flashing/updating the CMOS not work but this did?
However I have found a new problem, namely that now the front usb ports on my case still don't work (the back ones do, and the one on my keyboard does also). They stopped working when I reinstalled windows after the first time, and don't work even after I resintalled windows and the latest chipset, etc after the graphics card started working. I tried plugging the connector in to 2 different sets of pins in my mobo and in the BIOS there is nothing and in windows nothing. I didn't try taking apart the back panel of my case yet though, so it could be that something got knocked loose there or otherwise turned off, although nothing in the main part of the case was disturbed. After this whole fiasco I am a bit reluctant to pull the entire thing apart again, but I will if I must.
In any case the display appears to be operating normally again, which is a huge quality of life improvement, and I can live with no front usb ports for a bit if I have to as long as it's not some sort of warning flag that other things could be failing or potentially damaged.
Thanks so much for your help with this.
Edited by amtamtmt, 04 April 2017 - 11:10 PM.
#6
Posted 06 April 2017 - 11:01 AM
Good work on your behalf
My motherboard had a "clear cmos" button, so before removing the battery I tried unplugging the power supply, holding the power button, and then holding the "clr cmos" button for about a minute, before putting everything back together.After doing this, the BIOS screen was rendered normally and I was able to install graphics drivers without getting another black screen. Why did flashing/updating the CMOS not work but this did?
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