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Internet slow intermittently

Started by susan2468 , Mar 31 2017 07:12 PM

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#1
susan2468

Posted 31 March 2017 - 07:12 PM

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1 posts

My mother's internet becomes slow usually only in the wee hours of the morning, but every morning. SpeedTest shows the correct speed she is paying for (3 Mbps) which is fine as she watches no videos, streams nothing, just light browsing. The most taxing game she plays online is a crossword.

If she goes into safe mode the browser/internet is fast (relatively) again and as she exits into regular bootup it is fine also for a while then returns to so slow it's not worth using.

tried: system restore, java updates, OS updates, browsers Edge and Firefox

info: Router/modem is Cisco model DPC3941T with wifi, phone ports and 2 RJ 45 ports

uses Windows 10 Home

NIC is RealTek PCIe GBE family controller

Any help is appreciated greatly.