[zep516]

Reboot the computer and try running it once more.

Will Malwarebytes run ?

Or adwcleaner ?

Try those again too.

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Ok, we ran the program one more time.  The detect PUP window did not come up, as before.  However, we clicked on “scan settings” and there was a detect pups check box already checked.  We ran the scan and the report is attached, below……….

we tried to run malawarebytes and adwcleaner.  They both were unsuccessfully, again………

Thank You
 

Attached Files

•  scan_170521-153733.txt   1008bytes   142 downloads

Edited by rigs, 22 May 2017 - 02:26 PM.

[rigs]

Ok, we ran the program one more time.  The detect PUP window did not come up, as before.  However, we clicked on “scan settings” and there was a detect pups check box already checked.  We ran the scan and the report is attached, below……….

we tried to run malawarebytes and adwcleaner.  They both were unsuccessfully, again………

Thank You
 

Attached Files

•  scan_170521-153733.txt   1008bytes   142 downloads

Edited by rigs, 22 May 2017 - 02:26 PM.

[zep516]

Hello,

I wonder if adwCleaner would run in safemode. Getting to safemode is easy;

To start Windows 7 in Safe Mode;

Restart the computer
Then
Immediately after the computer is restarted ,keep taping the F8 key in 1 second intervals. After your computer displays hardware information and runs a memory test, the Advanced Boot Options menu will appear. It's a black screen with white letters on it, from the list select safemode and then press enter on the keyboard. The computer will boot into safemode, your display may look funny that's normal.

See if AdwCleaner will run, might as well try Malwarebytes too.

Let me know the errors on both programs.

[rigs]

First of all my apologies for taking a while in responding to your instructions.  We followed them but both programs did not work in safe mode, either.  Both errors messages are posted below……..

Thank You
 

Attached Thumbnails

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[zep516]

Hello,

Windows Repair All-In-One
NOTE: Before following to step below, please disable your Antivirus software or any other real-time security software that you have
enabled.

• Boot in Safe Mode with Networking;
• Download the portable version of Windows Repair All-In-One;
• Move the file (archive) on your Desktop, and extract it there;
• Go in the tweaking.com_windows_repair_aio folder, then Tweaking.com - Windows Repair folder, right-click on Repair_Windows.exe and select Run as Administrator;
• From there, click on the Next button until you are presented with an Open Repairs button and click on it;
• Let the Registry back up complete, and move on to the check-list window;
• Click on the Unselect All button at the bottom, then check the following items:
  • Reset Service Permissions;
  • Restore Important Windows Services;
  • Set Windows Services To Default Startup;
  • Reset File Permissions
  • Reset Registry Permissions
  • Register System Files
• Once done,
  click on the Start Repairs button and let the scan execute;
• If you are being prompted with a Security Warning, allow it to go through;
• Once the repair is complete, it'll ask you to restart your computer, please do it;

[rigs]

Ok, we d/loaded the “tweaking windows repair” to the desktop, as instructed.  We then extract it to the desktop and everything seemed to be  running fine until the end.  Affter the extraction was over an error message popped up (posted below) and there was no “tweaking windows repair” folder on the desktop.  We then extracted it to c:\ drive and all the folders and sub-folders were there in the file directory.  I found the “repair windows” file and tried to run it, as instructed.  However, I got the same error message, as on the desktop.
 

thank you

 

 

 

Attached Thumbnails

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