[LeafAddendum]

my google chrome started to hang everytime i tried to start it up. after they load for 3 seconds they hang. below is the log

 

Description:
  A problem caused this program to stop interacting with Windows.

Problem signature:
  Problem Event Name:    AppHangB1
  Application Name:    chrome.exe
  Application Version:    57.0.2987.133
  Application Timestamp:    58db385a
  Hang Signature:    25f4
  Hang Type:    0
  OS Version:    6.1.7601.2.1.0.256.1
  Locale ID:    2057
  Additional Hang Signature 1:    25f4737c312dd98af493228da17fd10b
  Additional Hang Signature 2:    332c
  Additional Hang Signature 3:    332c6d591884b5f705db7a11baead662
  Additional Hang Signature 4:    25f4
  Additional Hang Signature 5:    25f4737c312dd98af493228da17fd10b
  Additional Hang Signature 6:    332c
  Additional Hang Signature 7:    332c6d591884b5f705db7a11baead662

Read our privacy statement online:
  http://go.microsoft....88&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

 

I looked through the forum and it tried to use different apps to fix it.

 

I used ESETNOD32AV and cleaned all of the threats found, uninstalled and tried to reinstall googlechrome (the problem persist even after i reinstall it|

 

I used the ComboFix apps and I have attached the txt file fyi

I used the AdwCleaner app as well and I have attached the txt file fyi

 

Help would be appreciated

(I am running on the latest google chrome version)

windows 7 ultimate 64bit

 

Attached Files

•  ComboFix.txt   55.91KB   301 downloads
•  AdwCleanerC0.txt   10.91KB   190 downloads
•  AdwCleanerS0.txt   9.94KB   249 downloads

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Hi! My name is zep516 and Welcome to Geekstogo!
I'll do the best I can to resolve your computer issue
Please make sure to carefully read any instruction that I give you. If you're not sure, or if something unexpected happens, don't continue Stop and ask! Never be afraid to ask questions!

Please.
Uninstall Combofix
To do that

• turn off all active protection software
• push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
• please copy and paste the following into the box ComboFix /Uninstall and click OK.
• Note the space between the X and the /Uninstall, it needs to be there.
  
  Next
• Please download Junkware Removal Tool to your Desktop.
• Please close your security software to avoid potential conflicts. See Here how to disable you security protection (Anti Virus)
• Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete, depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
• Please post the contents of JRT.txt into your reply.
  
  Next
• Please download Malwarebytes Anti-Malware to your desktop.
• Double-click mbam-setup-version.exe and follow the prompts to install the program.
• Launch Malwarebytes Anti-Malware
• Then click Finish.
• If an update is found, you will be prompted to download and install the latest version.
• Once the program has loaded, select Scan now. Or select the Threat Scan from the Scan menu.
• When the scan is complete , make sure that that all Threats are selected, and click Remove Selected.
• Reboot your computer if prompted.
  
  Posting the Malwarebytes log.
  
  
• After the restart once you are back at your desktop, open MBAM once more.
• Click on the History tab > Application Logs.
• Double click on the Scan Log which shows the Date and time of the scan just performed.
• Click 'Export'.
• Click 'Text file (*.txt)'
• In the Save File dialog box which appears, click on Desktop.
• In the File name: box type a name for your scan log.
• A message box named 'File Saved' should appear stating "Your file has been successfully exported".
• Click Ok
• post that saved log to your next reply.
  
  In your next reply post;
• The AdwCleaner [C1].txt Log
• The JRT.txt Log
• Malwarebytes log
  
  
  
  
  
  
  
  
  
  
  
  
  
  

[zep516]

Hi! My name is zep516 and Welcome to Geekstogo!
I'll do the best I can to resolve your computer issue
Please make sure to carefully read any instruction that I give you. If you're not sure, or if something unexpected happens, don't continue Stop and ask! Never be afraid to ask questions!

Please.
Uninstall Combofix
To do that

• turn off all active protection software
• push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
• please copy and paste the following into the box ComboFix /Uninstall and click OK.
• Note the space between the X and the /Uninstall, it needs to be there.
  
  Next
• Please download Junkware Removal Tool to your Desktop.
• Please close your security software to avoid potential conflicts. See Here how to disable you security protection (Anti Virus)
• Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete, depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
• Please post the contents of JRT.txt into your reply.
  
  Next
• Please download Malwarebytes Anti-Malware to your desktop.
• Double-click mbam-setup-version.exe and follow the prompts to install the program.
• Launch Malwarebytes Anti-Malware
• Then click Finish.
• If an update is found, you will be prompted to download and install the latest version.
• Once the program has loaded, select Scan now. Or select the Threat Scan from the Scan menu.
• When the scan is complete , make sure that that all Threats are selected, and click Remove Selected.
• Reboot your computer if prompted.
  
  Posting the Malwarebytes log.
  
  
• After the restart once you are back at your desktop, open MBAM once more.
• Click on the History tab > Application Logs.
• Double click on the Scan Log which shows the Date and time of the scan just performed.
• Click 'Export'.
• Click 'Text file (*.txt)'
• In the Save File dialog box which appears, click on Desktop.
• In the File name: box type a name for your scan log.
• A message box named 'File Saved' should appear stating "Your file has been successfully exported".
• Click Ok
• post that saved log to your next reply.
  
  In your next reply post;
• The AdwCleaner [C1].txt Log
• The JRT.txt Log
• Malwarebytes log
  
  
  
  
  
  
  
  
  
  
  
  
  
  

[zep516]

Due to lack of feedback, this topic has been closed.

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