[abrahams child]

I've had our computer suddenly shut down with what I suspect is the BSOD.  Blue screen states if this is the first time restart but this has now happened three times.  How do I look for what may be the problem with the HD as it is pretty new.  It's a 1TG.  Thank you for any help and direction to remedy this issue.

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Hello abrahams child,

 

 

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.

2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.

3. Upload the zip folder using the More Reply Options tab, Choose File then the Attach This File tab., bottom left of the dialogue input box.

[phillpower2]

Hello abrahams child,

 

 

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.

2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.

3. Upload the zip folder using the More Reply Options tab, Choose File then the Attach This File tab., bottom left of the dialogue input box.

[abrahams child]

Hope I did this correctly.  lol

Attached Files

•  MiniDump.zip   175.54KB   321 downloads

[phillpower2]

Only your last two crash dmps are of any use as the others are rather old (a couple are from December 2012   )

 

Looking at the crash dmps may give the impression that this is hardware related as in the CPU having issues but I suspect that Norton AV could be what is giving you problems, note the info that I have highlighted in red below, 

 

Debug session time: Wed Apr 19 00:12:31.503 2017 (UTC - 4:00)

System Uptime: 0 days 18:35:38.391

*******************************************************************************

*                                                                             *

*                        Bugcheck Analysis                                    *

*                                                                             *

*******************************************************************************

 

CLOCK_WATCHDOG_TIMEOUT (101)

An expected clock interrupt was not received on a secondary processor in an

MP system within the allocated interval. This indicates that the specified

processor is hung and not processing interrupts.

Arguments:

Arg1: 0000000000000061, Clock interrupt time out interval in nominal clock ticks.

Arg2: 0000000000000000, 0.

Arg3: fffff880009e7180, The PRCB address of the hung processor.

Arg4: 0000000000000001, 0.

 

Debugging Details:

------------------

 

 

OVERLAPPED_MODULE: Address regions for 'IDSvia64' and 'IDSvia64.sys' overlap

 

BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_2_PROC

 

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

 

PROCESS_NAME:  svchost.exe

 

'IDSvia64' and 'IDSvia64.sys' are Norton related files so I suggest that you uninstall it if even only to rule it in or out as the cause of the crashes.

 

Uninstall Norton using the proper removal tool from here

 

If your AV protection is a paid for product, please make a note of the product key number first and then download a good free AV protection to see if the problem is solved;

 

Avast! free from the Authors site option here or MSE from here

[abrahams child]

Thank you for the information.  Hard to believe that my Antivirus is all of a sudden causing problems.

[phillpower2]

It may not be but the evidence in your crash dmps does point toward`s it, the drivers below are shown to have failed to install;

 

Unloaded modules:

fffff880`04029000 fffff880`0412b000   IDSvia64.sys Norton AV driver.

fffff880`054ed000 fffff880`05505000   mwac.sys Malwarebytes drivers

fffff880`054d5000 fffff880`054ed000   mwac.sys

fffff880`054a1000 fffff880`054b9000   mwac.sys

fffff880`04400000 fffff880`045c2000   BHDrvx64.sys Norton driver.

fffff880`055e6000 fffff880`055fe000   mwac.sys

fffff880`055ce000 fffff880`055e6000   mwac.sys

fffff880`054d7000 fffff880`05548000   spsys.sys security processor related to Windows update.

fffff880`054a1000 fffff880`054b9000   mwac.sys  Malwarebytes drivers

fffff880`013d5000 fffff880`013e3000   crashdmp.sys

fffff880`013e3000 fffff880`013ef000   dump_ataport

fffff880`019f7000 fffff880`01a00000   dump_atapi.s

fffff880`01000000 fffff880`01013000   dump_dumpfve

fffff880`045c2000 fffff880`045e8000   tunnel.sys Windows network device driver.

[abrahams child]

So if the drivers fail to load and suggests the AV is causing system to shut down, nothing else could cause this to start now to happen?

[abrahams child]

Thanks for trying to help here. 

[phillpower2]

Problems caused by drivers can happen anytime but most often it is after something has been updated (Windows or your AV as just two examples) or a new item of hardware has been installed.

 

You are welcome 

[phillpower2]

Not heard back from you abrahams child, do you still require assistance or is the issue now resolved, an update would be appreciated.

[abrahams child]

I ended up running a tweaking tool program and haven't had another BOD so let's consider this issue resolved.  Thank you for all your help.

[phillpower2]

Best Answer

I ended up running a tweaking tool program and haven't had another BOD 

 

 

No such thing as a good tweaking tool and most certainly not one that fixes problems for free, they normally cause more problems than what the user had in the first place and then ask for an online payment to fix the mess that they caused  something that you have done fixed this so be pleased with yourself and do not give kudos to some junk program.

 

miekiemoes' Blog - Registry Cleaners and System Tweaking Tools

 

 

 let's consider this issue resolved.  Thank you for all your help.

 

 

No problem, thank you for the follow up and you are most welcome abrahams child 

[abrahams child]

You're probably right about the tweak program as it had another BOD yesterday.  I haven't installed any new hardware other than Windows updates.  What can I check for as this is a big surprise that this started out of no where.

[phillpower2]

Can you upload the latest crash dmp for us.

[abrahams child]

Here it is.

Attached Files

•  121312-30295-01.dmp - Shortcut.zip   5.16KB   333 downloads

Edited by abrahams child, 07 May 2017 - 08:57 AM.