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No login option after pc restarts


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#1
kellabea83

kellabea83

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I have a nasty virus I'm trying to deal with so I switched to safe mode then restarted my laptop. My pc started but the usual login option is gone. There's no way for me to sign in. I tried different keyboard combinations but nothing.

I appreciate any help thank you!!
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#2
Bruce1270

Bruce1270

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Hi Kellabea83
 

I have a nasty virus I'm trying to deal with so I switched to safe mode


Are you able to boot normally?
 

usual login option is gone


What are you seeing on the screen?

Thanks
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