[Me_69-9]

Windows 10

Z170 Pro Gaming Motherboard

USB 3.0 connection

Dell keyboard - came with XPS 8100 Studio

 

Since update, keyboard randomly cuts out and then I either need to unplug and re-plug or reboot.

 

Tried turning off power saving in settings, didn't work.  Keyboard driver up to date.

Edited by Me_69-9, 16 May 2017 - 04:05 AM.

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Hello Me_69-9,

 

Since update, keyboard randomly cuts out and then I either need to unplug and re-plug or reboot.

 

 

Sounds like a driver problem.

 

Try starting in Safe Mode only (no networking) and see if the problem persists.

 

In addition, if you have or if you can borrow a wired PS/2 type keyboard, try that instead and test.

[phillpower2]

Hello Me_69-9,

 

Since update, keyboard randomly cuts out and then I either need to unplug and re-plug or reboot.

 

 

Sounds like a driver problem.

 

Try starting in Safe Mode only (no networking) and see if the problem persists.

 

In addition, if you have or if you can borrow a wired PS/2 type keyboard, try that instead and test.

[Me_69-9]

I have ordered a new keyboard, so hopefully that will fix it.  It was 8 years old.  I also updated all firmware and system device drivers and MB Bios.

[phillpower2]

Apologies for the delay getting back to you Me_69-9,  

 

Would still recommend trying Safe Mode while waiting on the new keyboard.

[phillpower2]

Not heard back from you Me_69-9, do you still require assistance or is the issue now resolved, an update would be appreciated.