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Keyboard intermittently cutting out since Fall Creators Update

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#1
Me_69-9

Me_69-9

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Windows 10

Z170 Pro Gaming Motherboard

USB 3.0 connection

Dell keyboard - came with XPS 8100 Studio

 

Since update, keyboard randomly cuts out and then I either need to unplug and re-plug or reboot.

 

Tried turning off power saving in settings, didn't work.  Keyboard driver up to date.


Edited by Me_69-9, 16 May 2017 - 04:05 AM.

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#2
phillpower2

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Hello Me_69-9,

 

Since update, keyboard randomly cuts out and then I either need to unplug and re-plug or reboot.

 

 

Sounds like a driver problem.

 

Try starting in Safe Mode only (no networking) and see if the problem persists.

 

In addition, if you have or if you can borrow a wired PS/2 type keyboard, try that instead and test.


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#3
Me_69-9

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I have ordered a new keyboard, so hopefully that will fix it.  It was 8 years old.  I also updated all firmware and system device drivers and MB Bios.


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#4
phillpower2

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Apologies for the delay getting back to you Me_69-9,  xsad.png.pagespeed.ic.UJ15qDbRco.webp

 

Would still recommend trying Safe Mode while waiting on the new keyboard.


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#5
phillpower2

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Not heard back from you Me_69-9, do you still require assistance or is the issue now resolved, an update would be appreciated.


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