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Help! Virtual memory error, can't enter Windows


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#1
pat1484

pat1484

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I have an HP Pavilion system running Windows XP Home Edition. When I boot up the welcome screen comes up and when I choose an account after about a minute I get the following message:
Windows-Virtual Memory Minimum Too Low
Your system is low on virtual memory. Windows is increasing the size of your virtual memory paging file. During this process, memory requests for some applications may be denied. For more information, see Help.

I click on OK and then I get this message:
Parser Message
Value creation failed " at line 422.

I click on OK and after that it goes nowhere. I can click on turn off and shut the system down. This started a few weeks ago and a friend took the hard drive and connected it as a slave to her system and did 3 different virus scans, all were negative. We did a system restore and we were okay for about 4 days and then the problem returned.

What could be causing this? What can we do to recover?

Thanks for any help you can offer.
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#2
admin

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Let us take a closer look at what is running on your PC. We'll need you to use a free diagnostic tool (HiJackThis) and post a log back here with the results.

Click the HijackThis Guide in my signature, download it and follow the instructions in the guide.

Most of what it lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.
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#3
-=jonnyrotten=-

-=jonnyrotten=-

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Something or things running on your system are eating up too much of your physical memory (ram) and windows is trying to use virtual memory to make up for the loss. It could be spyware or just too many apps running at start up. When there is too much memory being used at once windows uses a section of your hard drive (pagefile.sys) as memory. The problem with this is that no matter how fast your hd is it will never compare to the speed of memory. So when windows has to use too much of your pagefile, performance is slowed down because the hard drive is reading memory off of itself and it's normal procedures, and it can only do one thing at a time. You either need to get more memory, not configure so many programs to start when windows does, clear out all spyware (that is using memory too), increase the size of your pagefile (this will rid the error telling you your virtual memory is low, but will not increase the speed much), or all of the above, oh ya defrag your hd too. To increase the pagefile size, go to control panel, click system, click the advanced tab, in the virtual memory section, click the advanced button, i think at the bottom there is an option to "change" the size of your virtual memory. Your pagefile (pf) shold be 1 1\2 - 3 times the amount of your ram. Also if you aren't hurting for hard drive space, when you set the size of the pagefile, "from" and "TO" numbers as the same number, this means windows will always keep that much space open as virtual memory. If the numbers are different, windows keeps the smaller number as the pf size, and when it needs to grow it allocates more space as needed, which slows u up even more.

-=jonnyrotten=-
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#4
pat1484

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I expected to have to restore my system in order to run hijack this, since I couldn't get windows to start up at all. So I unplugged my cable modem before doing the restore and surprisingly I was able to start windows without doing a restore.

Here is the log from hijack this:

Logfile of HijackThis v1.98.2
Scan saved at 11:37:59 AM, on 9/19/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\PROGRA~1\mcafee.com\PERSON~1\MPFSERVICE.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\wanmpsvc.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\system32\rundll32.exe
C:\PROGRA~1\mcafee.com\PERSON~1\MpfAgent.exe
c:\program files\mcafee.com\agent\mcagent.exe
C:\windows\system\hpsysdrv.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\WildTangent\DDC\DDCManager\DDCMan.exe
C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\PROGRA~1\mcafee.com\PERSON~1\MpfTray.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Internet Optimizer\optimize.exe
C:\WINDOWS\System32\chtjmpic.exe
C:\program files\180solutions\msbb.exe
C:\WINDOWS\SYSTEM32\sistray.exe
C:\Program Files\Webshots\WebshotsTray.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\System32\wuauclt.exe
A:\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://us4.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us4.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.couldnotf...count_id=135849
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.couldnotf...count_id=135849
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about: blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://us4.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us4.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-us4.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://srch-us4.hpwis.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://us4.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.couldnotf...count_id=135849
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://srch-us4.hpwis.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://srch-us4.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://us4.hpwis.com/
O1 - Hosts: 69.20.16.183 auto.search.msn.com
O1 - Hosts: 69.20.16.183 search.netscape.com
O1 - Hosts: 69.20.16.183 ieautosearch
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Zero-Knowledge Freedom - {FA91B828-F937-4568-82C1-843627E63ED7} - C:\Program Files\Zero Knowledge\Freedom\BandObjs.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: ISTbar - {5F1ABCDB-A875-46c1-8345-B72A4567E486} - C:\Program Files\ISTbar\istbar.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_5_0.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [DDCM] "C:\Program Files\WildTangent\DDC\DDCManager\DDCMan.exe" -Background
O4 - HKLM\..\Run: [DDCActiveMenu] "C:\Program Files\WildTangent\DDC\ActiveMenu\DDCActiveMenu.exe" -boot
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [S3TRAY2] S3tray2.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe files\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\mcafee.com\PERSON~1\MpfTray.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [IST Service] C:\Program Files\ISTsvc\
O4 - HKLM\..\Run: [Internet Optimizer] "C:\Program Files\Internet Optimizer\optimize.exe"
O4 - HKLM\..\Run: [znltzjzmlt] C:\WINDOWS\System32\chtjmpic.exe
O4 - HKLM\..\Run: [conscorr] C:\WINDOWS\conscorr.exe
O4 - HKLM\..\Run: [msbb] c:\program files\180solutions\msbb.exe
O4 - HKLM\..\Run: [VBundleOuterDL] C:\Program Files\VBouncer\BundleOuter.EXE
O4 - HKLM\..\Run: [DXDllRegExe] C:\WINDOWS\System32\dxdllreg.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: Epson printer Registration.lnk = D:\E_reg\EPSONREG.EXE
O4 - Startup: PowerReg Scheduler.exe
O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\WebshotsTray.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: MsnFixer.lnk = ?
O4 - Global Startup: Utility Tray.lnk = C:\WINDOWS\SYSTEM32\sistray.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O9 - Extra button: SideFind - {10E42047-DEB9-4535-A118-B3F6EC39B807} - C:\Program Files\SideFind\sidefind.dll
O9 - Extra button: MktBrowser - {17A27031-71FC-11d4-815C-005004D0F1FA} - C:\Program Files\MarketBrowser\lmt\MarketBrowser_Launch.xpy
O9 - Extra 'Tools' menuitem: MarketBrowser - {17A27031-71FC-11d4-815C-005004D0F1FA} - C:\Program Files\MarketBrowser\lmt\MarketBrowser_Launch.xpy
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - c:\Program Files\Microsoft Money\System\mnyviewer.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.c...nst20040510.cab
O16 - DPF: {386A771C-E96A-421F-8BA7-32F1B706892F} (Installer Class) - http://www.xxxtoolba...006_regular.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcaf...83/mcinsctl.cab
O16 - DPF: {87067F04-DE4C-4688-BC3C-4FCF39D609E7} - http://download.webs...60/QDow_AS2.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcaf...,20/mcgdmgr.cab
O16 - DPF: {D1E7CBDA-E60E-4970-A01C-37301EF7BF98} (Measurement Service Client v.3.4) - http://ccon.futurema...lobal/msc34.cab
O16 - DPF: {DDFFA75A-E81D-4454-89FC-B9FD0631E726} - http://www.bundlewar...veX/DS3/DS3.cab
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#5
admin

admin

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Please go offline, close all browsers and any open Windows, making sure that only HijackThis is open. Scan and when it finishes, put an X in the boxes, only next to these following items, then click fix checked.
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.couldnotf...count_id=135849
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.couldnotf...count_id=135849
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about: blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.couldnotf...count_id=135849
O1 - Hosts: 69.20.16.183 auto.search.msn.com
O1 - Hosts: 69.20.16.183 search.netscape.com
O1 - Hosts: 69.20.16.183 ieautosearch
O3 - Toolbar: ISTbar - {5F1ABCDB-A875-46c1-8345-B72A4567E486} - C:\Program Files\ISTbar\istbar.dll
O4 - HKLM\..\Run: [DDCM] "C:\Program Files\WildTangent\DDC\DDCManager\DDCMan.exe" -Background
O4 - HKLM\..\Run: [DDCActiveMenu] "C:\Program Files\WildTangent\DDC\ActiveMenu\DDCActiveMenu.exe" -boot
O4 - HKLM\..\Run: [IST Service] C:\Program Files\ISTsvc\
O4 - HKLM\..\Run: [Internet Optimizer] "C:\Program Files\Internet Optimizer\optimize.exe"
O4 - HKLM\..\Run: [znltzjzmlt] C:\WINDOWS\System32\chtjmpic.exe
O4 - HKLM\..\Run: [conscorr] C:\WINDOWS\conscorr.exe
O4 - HKLM\..\Run: [msbb] c:\program files\180solutions\msbb.exe
O4 - HKLM\..\Run: [VBundleOuterDL] C:\Program Files\VBouncer\BundleOuter.EXE
O4 - Global Startup: MsnFixer.lnk = ?
O9 - Extra button: SideFind - {10E42047-DEB9-4535-A118-B3F6EC39B807} - C:\Program Files\SideFind\sidefind.dll
O9 - Extra button: MktBrowser - {17A27031-71FC-11d4-815C-005004D0F1FA} - C:\Program Files\MarketBrowser\lmt\MarketBrowser_Launch.xpy
O9 - Extra 'Tools' menuitem: MarketBrowser - {17A27031-71FC-11d4-815C-005004D0F1FA} - C:\Program Files\MarketBrowser\lmt\MarketBrowser_Launch.xpy
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O16 - DPF: {386A771C-E96A-421F-8BA7-32F1B706892F} (Installer Class) - http://www.xxxtoolba...006_regular.cab
O16 - DPF: {87067F04-DE4C-4688-BC3C-4FCF39D609E7} - http://download.webs...60/QDow_AS2.cab
O16 - DPF: {DDFFA75A-E81D-4454-89FC-B9FD0631E726} - http://www.bundlewar...veX/DS3/DS3.cab

Please reboot into safe mode - How do I boot into "Safe" mode?.
Be sure you're able to view hidden files, and remove the following files in bold (if found):
C:\Program Files\ISTbar
C:\Program Files\WildTangent
C:\Program Files\ISTsvc
C:\Program Files\Internet Optimizer
C:\WINDOWS\System32\chtjmpic.exe
C:\WINDOWS\conscorr.exe
c:\program files\180solutions
C:\Program Files\VBouncer
C:\Program Files\SideFind

Reboot your PC.

If you would please, rescan with HijackThis and post a fresh log in this same topic, and let us know how your system's working. <_<
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#6
admin

admin

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Please go offline, close all browsers and any open Windows, making sure that only HijackThis is open. Scan and when it finishes, put an X in the boxes, only next to these following items, then click fix checked.
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.couldnotf...count_id=135849
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.couldnotf...count_id=135849
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about: blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.couldnotf...count_id=135849
O1 - Hosts: 69.20.16.183 auto.search.msn.com
O1 - Hosts: 69.20.16.183 search.netscape.com
O1 - Hosts: 69.20.16.183 ieautosearch
O3 - Toolbar: ISTbar - {5F1ABCDB-A875-46c1-8345-B72A4567E486} - C:\Program Files\ISTbar\istbar.dll
O4 - HKLM\..\Run: [DDCM] "C:\Program Files\WildTangent\DDC\DDCManager\DDCMan.exe" -Background
O4 - HKLM\..\Run: [DDCActiveMenu] "C:\Program Files\WildTangent\DDC\ActiveMenu\DDCActiveMenu.exe" -boot
O4 - HKLM\..\Run: [IST Service] C:\Program Files\ISTsvc\
O4 - HKLM\..\Run: [Internet Optimizer] "C:\Program Files\Internet Optimizer\optimize.exe"
O4 - HKLM\..\Run: [znltzjzmlt] C:\WINDOWS\System32\chtjmpic.exe
O4 - HKLM\..\Run: [conscorr] C:\WINDOWS\conscorr.exe
O4 - HKLM\..\Run: [msbb] c:\program files\180solutions\msbb.exe
O4 - HKLM\..\Run: [VBundleOuterDL] C:\Program Files\VBouncer\BundleOuter.EXE
O4 - Global Startup: MsnFixer.lnk = ?
O9 - Extra button: SideFind - {10E42047-DEB9-4535-A118-B3F6EC39B807} - C:\Program Files\SideFind\sidefind.dll
O9 - Extra button: MktBrowser - {17A27031-71FC-11d4-815C-005004D0F1FA} - C:\Program Files\MarketBrowser\lmt\MarketBrowser_Launch.xpy
O9 - Extra 'Tools' menuitem: MarketBrowser - {17A27031-71FC-11d4-815C-005004D0F1FA} - C:\Program Files\MarketBrowser\lmt\MarketBrowser_Launch.xpy
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O16 - DPF: {386A771C-E96A-421F-8BA7-32F1B706892F} (Installer Class) - http://www.xxxtoolba...006_regular.cab
O16 - DPF: {87067F04-DE4C-4688-BC3C-4FCF39D609E7} - http://download.webs...60/QDow_AS2.cab
O16 - DPF: {DDFFA75A-E81D-4454-89FC-B9FD0631E726} - http://www.bundlewar...veX/DS3/DS3.cab

Please reboot into safe mode - How do I boot into "Safe" mode?.
Be sure you're able to view hidden files, and remove the following files in bold (if found):
C:\Program Files\ISTbar <- this folder
C:\Program Files\WildTangent <- this folder
C:\Program Files\ISTsvc <- this folder
C:\Program Files\Internet Optimizer <- this folder
C:\WINDOWS\System32\chtjmpic.exe
C:\WINDOWS\conscorr.exe
c:\program files\180solutions <- this folder
C:\Program Files\VBouncer <- this folder
C:\Program Files\SideFind <- this folder

Reboot your PC.

If you would please, rescan with HijackThis and post a fresh log in this same topic, and let us know how your system's working. <_<
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#7
pat1484

pat1484

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Thanks for your help. Unfortunately, things didn't work out as we would have liked. I was able to use HijackThis to check the items suggested and then do the fix checked. But then when I attempted to reboot in safe mode, I was unable to get into Windows. I got the same error meesages as before (Virtual Memory Minimum Too Low, Parser error, etc.). I tried doing a system restore which worked to allow us to at least enter Windows before. This time it didn't help. Eventually I gave up and did a destructive restore, since I had everything backed up anyway. So now we are reinstalling our software. Can anyone give me any insight into why this happened and what I can de to prevent it from happening again?
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#8
admin

admin

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We strongly recommend installing SpywareBlaster (it's free for personal use) Click Here.

Prevent the installation of ActiveX-based spyware, adware, browser hijackers, dialers, and other potentially unwanted pests.
Block spyware/tracking cookies in Internet Explorer and Mozilla/Firefox.
Restrict the actions of potentially dangerous sites in Internet Explorer.
Consumes no system resources.

Download, run, check for updates, download updates, select all, protect against checked. All done. Check for updates every couple of weeks. If you have any errors running the program like a missing file see the link at the bottom of the javacool page.

It's also very important to keep your system up to date to avoid unnecessary security risks. Click Here to make sure that you have the latest patches for Windows.

These next two steps are optional, but will provide the greatest protection.
1. Use ANY browser besides Internet Explorer, almost every exploit is crafted to take advantage of an IE weakness. We usually recommend FireFox Posted Image.
2. Install Sun's Java. It's much more secure than Microsoft's Java Virtual Machine .
  • 0

#9
Marz1983

Marz1983

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Thanks for your help.  Unfortunately, things didn't work out as we would have liked.  I was able to use HijackThis to check the items suggested and then do the fix checked.  But then when I attempted to reboot in safe mode, I was unable to get into Windows.  I got the same error meesages as before (Virtual Memory Minimum Too Low, Parser error, etc.).  I tried doing a system restore which worked to allow us to at least enter Windows before.  This time it didn't help.  Eventually I gave up and did a destructive restore, since I had everything backed up anyway.  So now we are reinstalling our software.  Can anyone give me any insight into why this happened and what I can de to prevent it from happening again?

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RAM is Physical Memory, but if theres an error windows shouldn't tell you that you ran out of virtual memory because once thats full, it will start using the "Pagefile". If that is too small(usually 3x of what ammount of your RAM) it would cause the Virtual Memory errors(at least I think, havn't seen virtual memory error since win 3.1).

Windows requires about 200MB RAM just to boot up.... more if you have programs running, and a theme selected..ect i takes more. If you have less than 512 ram, upgrade. 512 gives windows enough play room in your physical memory that you should't get any errors.
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