The settings for viewing files are the settings I am using. I will try the steps you listed and post.
I don't know if this is worth anything, but, this notebook runs Windows 7. I let it update to Windows 10. And it had problems. Windows 10 and this notebook do not play well together. Hard to print, hard to get on-line. I would follow instructions for Windows 10 and they would work for a little while then stop. Got tired of it so I went back to Windows 7. It was after the 30 day uninstall period so I had to reinstall from the hidden partition and reload everything (programs I was running).
Wander if something got screwed up in the install/reinstall?