[Mooncalf99]

I think I should clarify, since I forgot to mention it earlier. The wireless mouse that was part of the HPWC setup broke several months ago (the right button stopped responding, likely a mechanical fault) so I removed it and installed an older USB-wired Logitech mouse while continuing to use the HPWC keyboard. Right now I'm instead using an old PS/2 Dell keyboard, and the Logitech mouse.

 

I'll be AFK a few days visiting my parents, but I'll try to find a different mouse to test like you said after that.

 

Speccy link: http://speccy.pirifo...nmh5G3zj1E3GJvU

 

Drivers and snapshot attached.

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Attached Files

•  drivers.txt   150.41KB   335 downloads

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Aye was aware that you were using a Logitech USB First/Pilot Mouse+ and not the HP mouse that was shipped alongside the keyboard, the DXDiag log in your OP told us that + you advised us of this in your reply #4, we do read what you post you know    

 

What I was getting at is that the Logitech mouse itself could be faulty and the problem nothing to do with the USB ports, do any other USB devices have problems when you put them into any of the USB ports, btw, you should avoid using anything so old in USB 3.0 ports and stick with the USB 2.0.

 

Have you or can you try the Logitech mouse on another computer, a notebook would do.

 

Device Manager and Speccy not showing any issues, the list of drivers look ok and tells us that you are using Windows own generic mouse drivers from back in 2009, the latter is normal as Logitech stopped providing third party drivers for the Logitech USB First/Pilot Mouse+ after Windows XP.

 

As an asides Mooncalf99, it was almost a week ago in my reply #2 that I first suggested you try the devices in Safe Mode only (no networking) is there some reason why you cannot try Safe Mode as you seem to be avoiding it, I also suggested the following in my reply #15 but you have not followed this up for us;

 

additionally remove the present mouse and keyboard and try connecting the original HP Wireless Comfort Desktop keyboard on its own and see if that works ok, the latter best done after Windows has booted up.

 

 

Doing my best to help you here Mooncalf99 but you not following up the suggestions and getting back to us is making things difficult 

[phillpower2]

Aye was aware that you were using a Logitech USB First/Pilot Mouse+ and not the HP mouse that was shipped alongside the keyboard, the DXDiag log in your OP told us that + you advised us of this in your reply #4, we do read what you post you know    

 

What I was getting at is that the Logitech mouse itself could be faulty and the problem nothing to do with the USB ports, do any other USB devices have problems when you put them into any of the USB ports, btw, you should avoid using anything so old in USB 3.0 ports and stick with the USB 2.0.

 

Have you or can you try the Logitech mouse on another computer, a notebook would do.

 

Device Manager and Speccy not showing any issues, the list of drivers look ok and tells us that you are using Windows own generic mouse drivers from back in 2009, the latter is normal as Logitech stopped providing third party drivers for the Logitech USB First/Pilot Mouse+ after Windows XP.

 

As an asides Mooncalf99, it was almost a week ago in my reply #2 that I first suggested you try the devices in Safe Mode only (no networking) is there some reason why you cannot try Safe Mode as you seem to be avoiding it, I also suggested the following in my reply #15 but you have not followed this up for us;

 

additionally remove the present mouse and keyboard and try connecting the original HP Wireless Comfort Desktop keyboard on its own and see if that works ok, the latter best done after Windows has booted up.

 

 

Doing my best to help you here Mooncalf99 but you not following up the suggestions and getting back to us is making things difficult 

[Mooncalf99]

Okay, I've reconnected the HPWC keyboard, and I've replaced the Logitech mouse with a new one; wireless, optical, USB. Listed as "HID-compliant mouse" in the Device Manager. Error was absent for days... and then it struck suddenly. And again immediately after rebooting. So it's apparently not the Logitech either.

 

The main reason I didn't want to try running in Safe Mode until after other possibilities were investigated is because this is the only computer I have, and getting actual work done in Safe Mode is incredibly difficult because a lot of functions are disabled, not just the network. Since I'd have to leave it on for a whole day or until the error strikes, that means no work for the whole day. I.e. not something I'd want to try unless absolutely necessary. If "running without working network" is the only reason to use SM, can't I just disconnect the TP cable? Or is there another reason to use SM?

 

Anyway, I did leave the computer on, logged in, in SM, overnight, about eight hours. Nothing happened. But since the error strikes seemingly randomly, that's not conclusive evidence.

 

Any thoughts?

[phillpower2]

You need to use the computer as much as possible in Safe Mode to try and replicate the problem, if the problem doesn`t occur after extended use it most often points to it being a driver issue, if the problem does occur in safe mode you are then looking at a hardware problem, top and bottom of it is, if you don`t try Safe Mode you cant rule software or hardware out as the cause.

 

Anyway, I did leave the computer on, logged in, in SM, overnight, about eight hours. Nothing happened. But since the error strikes seemingly randomly, that's not conclusive evidence.

 

 

No point to doing this, the computer is not being used for anything so there will be a multitude of drivers not being called into use, the same goes for hardware like the USB ports and PSU etc.

[Mooncalf99]

Okay, it's been an enlightening week.

 

First off, I've definitely tried working extensively in Safe Mode, but because so many things are disabled there, there is very few things I can actually do, none of which pushes the machine to trigger the bug. Can't surf, can't game, can't use advanced programs. It's like a mechanic told me, "First we'll take the wheels off your car, then you drive it around town and see how it steers". I'm not objecting against SM because of stubbornness, it's just that running it amounts to me sitting there and staring at the screen while nothing happens. If you have suggestions for what I could do to "push the envelope" while in SM, I'd be happy to try it. Regardless, I did let it run in SM for a few hours while I did some housework, but nothing happened again.

 

At this point, I decided that I might as well reformat and see if that cleared things up. I made an image backup of the C: drive and then reinstalled. (Figured it was due for cleaning anyway.) Initially this seemed to work, and I set everything up as usual and installed all the Windows updates. Unfortunately, after a few days of smooth running, it struck again. This time, it freeze-lagged continuously, regardless of whether I moved the mouse or typed on the keyboard. So I reformatted and reinstalled again, and this time I tried to hold back on the updates, in case one of them caused the problem. Grasping at straws, yes. A while later, it struck again, so no go.

 

At this point, I decided to try upgrading to Windows 10, just in case that could clear it up. But then it struck midway through the installation and locked everything. This time I noticed that the CPU fan was whining louder and louder, indicating that the CPU was heating up. I did mention earlier that processor activity seemed to spike whenever the "freeze" triggered, right? So something was making it run like crazy, and I turned the computer off before something got damaged.

 

When I started up again, I got a message that the "overclocking had failed" and I had to change the setup, and it dumped me in the BIOS setup. I'm not really comfortable messing around with those settings without instructions, so I found something that looked like "return to default settings", saved and quit. Then I installed Win7 fresh just in case, and that was about an hour ago.

 

So. It seems that the USB port is not the culprit, nor the basic Windows install, unless it\s an update that caused the issue. Could have been a BIOS issue, and resetting might clear it up. Or it could be a hardware issue.

 

I haven't tried running things to see if it still happens (I'm suspecting it will) since I wanted to post these latest events before I forgot anything else, but I'll continue working and post if or when it acts up again.

 

Until then, do you have any further insights about this? If it is a hardware issue, what could cause it? The machine is getting on in years a bit. Should I replace the power supply? The processor? (I don't think they make the type anymore.) Put in a fresh layer of coolant paste between the processor and the fan? (It's probably dried up quite a bit by now.) Anything else?

 

Thanks in advance.

[phillpower2]

You do not have to use the computer in safe mode 24/7 when troubleshooting, try and do what needs to be done under normal boot conditions as in any work or schools stuff and only try safe mode when not under pressure of a work load, if safe mode goes ok you then try booting into safe mode with networking to see how that goes.

 

Download Speedfan from here and install it.  Once it's installed, run the program and post here the information it shows.  The information I want you to post is the stuff that is circled in the example picture I have attached.

If you are running on a vista machine, please go to where you installed the program and run the program as administrator.

 

 (this is a screenshot from a vista machine)

 

Download then run HWMonitor and post a screenshot so that we have a comparison to the Speedfan results, details from here

 

To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... Click on the More Reply Options tab then after typing in any response you have... click on Choose File...desktop...find the screenshot..select it and click on Attach This File...on the lower left...after it says upload successful...click on add reply like you normally would.

 

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.

[Mooncalf99]

Best Answer

Well, here's the requested screenshot, in case it helps any. (I personally prefer the Snipping Tool for making screenshots - it's much faster and easier than pasting it into MS Paint.)

 

That said, I feel confident that the issue is resolved. After restoring the BIOS to default settings, I haven't had any freezes at all, and that was six days ago. Things are running smooth and nice. As such, I think I can mark this issue as solved and close it.

 

Thank you for your help and support. If I have any future issues, I know where to go.

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[phillpower2]

Glad to hear that things now appear to be ok with your computer and thank you for letting us know  

 

Temps and voltages all look good as well.

 

You are welcome btw