[Bruce1270]

Before I can assist you please answer the following question.

I notice that you have this process running.

C:\Windows\Tasks\AutoKMS.job

This program can be used to crack or patch unregistered microsoft software. It is illegal to activate windows using third party software.

Under the Geeks to Go Terms of Use I will be unable to assist you further if it is suspected that software has been obtained illegally.

Please clarify why you have this software installed.

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i dont know why i have this I'm using legit microsoft office and windows tho

[hocuspokus]

i dont know why i have this I'm using legit microsoft office and windows tho

[Bruce1270]

Ok, please run the following

• Download CKScanner from here
• Important - Save it to your desktop.
• Doubleclick CKScanner.exe (Right click and "Run as administrator" in Vista/Win7).
• Give permission if necessary, and click Search For Files.
• After a very short time, when the cursor hourglass disappears, click Save List To File.
• A message box will verify the file saved. Please run the program once only.
• Double-click the CKFiles.txt icon on your desktop and copy/paste the contents in your next reply.

Edited by Bruce1270, 12 June 2017 - 01:30 PM.
replaced broken external link.

[hocuspokus]

 ckfiles.txt   6.36KB   219 downloads

[Bruce1270]

Hi Hocuspokus


One or more of the identified issues may be a result of downloading cracked/pirated/illegal software. Participating in the use of such software is a security risk. We do not approve of nor support illegal software.

Malware authors promote and release cracked software to spread malware. I strongly recommend you refrain from participating in this activity; your computer will be re-exposed to malware otherwise. Simply visiting a cracked software site often result in exposure to malware. In some instances malware may cause so much damage to your system that removal is not possible and the only option is to reformat your hard drive and reinstall your Operating System.

I am prepared to continue providing assistance as long as you agree to remove all cracked software immediately.

I will require you to uninstall

Adobe Media Encoder CC 2017
Adobe Premiere Pro CC 2017

Then run ckscanner again and post results.

[hocuspokus]

i found out the problem with the cpu usage was because my heatsink was loose and it fell off and i cant uninstall those programs cause i dont see a uninstall button at the base file location

[Bruce1270]

Hi Hocuspokus

Good news your cpu issue is fixed.

Your should be able to uninstall the programs though Programs and Features.

To do this:
Please go to Start Menu -> Control Panel -> Uninstall a program or Programs and Features
In the list of installed programs locate and click on the program to uninstall e.g. Adobe media encoder CC 2017
Click uninstall.
Repeat the above steps for Adobe Premiere Pro CC 2017

then run ckscanner again.

[hocuspokus]

sorry for the late replies but I tried your way of uninstalling it just shows some abode app that require my email to uninstall I have tried many times and it just wont work

[Bruce1270]

Hi Hocuspokus

Ok. we will leave them be.

Advisory - Utorrent

As long as you are using any form of Peer-to-Peer networking and downloading files from non-documented sources, you can expect infestations of malware to occur.

Once upon a time, P2P file sharing was fairly safe. This is no longer true. P2P programs form a direct conduit inside your computer, their security measures are easily circumvented, and malware writers are increasingly exploiting them to spread their wares on to your computer. If your P2P program is not configured correctly, your computer may also be sharing more files than you realize. There have been cases where people's passwords, address books and other personal, private, and financial details have been exposed to a file sharing network by a badly configured program.

Please read these short reports on the dangers of peer-2-peer programs and file sharing.

Risks of Peer to Peer systems
P2P programs: Popular and perilous

If you continue to use P2P programs it is likely that you will get infected again.

I would recommend that you uninstall uTorrent, however that choice is up to you. If you choose to do this, you can do so by:

• Please go to Start Menu -> Control Panel -> Programs and Features for Windows 7 and Vista. Add or Remove Programs for win XP.
• Click on uTorrent.
• Click uninstall.

If you decide to keep the programs in spite of the risks involved, do not use them until I have finished cleaning your computer and have given you the all clear.


Step1 - FRST fix


NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system.

Download the attached fixlist.txt to your desktop.  fixlist.txt   6.29KB   183 downloads

• Ensure fixlist.txt is in the same location as FRST.exe on your desktop.
  
• Run FRST by right clicking on it and selecting Run as Administrator and press Fix
• On completion a log (fixlog.txt) will be generated.
• Please select all text in this fix, copy (CTRL + C) and then Paste (CTRL + V) in your next reply.
  
  
  Step2 - Junkware Removal Tool
  
  
  Download Junkware Removal Tool by Malwarebytes and save it to your desktop.
  
  Important: Please disable your anti virus prior to running this program.. Advice on how to do this for your anti virus can be found here
  
  1.Ensure all programs and windows are closed before proceeding.
  2.Simply double-click the program icon to run it. It will ask for administrator privileges.
  3.A black window will appear. Press any key to continue.
  4.Wait for it to finish. It won't take long.
  5.A log will automatically pop-up once done. Alternatively, you can find JRT.txt at your desktop.
  6.Copy (CTRL + C) and paste (CTRL + V) the content of the log in your next reply.
  7. Reboot your machine and enable your anti virus again.
  
  
  Step3 - AdwCleaner
  
  
  
  
  Download AdwCleaner from here to the Desktop
• Close all open windows and browsers
• Double click the Adwcleaner icon to execute the program
• When the Tool opens for the first time accept the Terms of use
  
• Click the Scan button and wait for the program to finish.
• Click on options
  
  tick to reset -
  TCP/IP Settings
  IPSec
  IE policies
  Chrome policies
  Chrome preferences
• When finished, please click Cleaning button.
• when cleaning is finished, you may be prompted to restart your computer.
• Upon completion, a log (AdwCleaner[C*].txt) will open.
• Please copy and paste this in your next reply.
  
  
  Things for your next post:
• fixlog.txt
• JRT.txt
• AdwCleaner[C*].txt
• How is the computer running now?