Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Black screen and need restart after bigger consumption

- - - - -

  • Please log in to reply

#1
Th3J0k3r

Th3J0k3r

    New Member

  • Member
  • Pip
  • 3 posts
So i have an laptop ASUS A540LJ-XX612D and i have a big problem.
Every time when something consume a little bit more resources it goes in a black screen and sometimes appear some strange sounds at maximum volume even if the volume is at 1% just not to be stopped.After that i have to restart it and when is restarting appear the BIOS where i have to go to save and exit it or sometime rarely it appear S.M.A.R.T. bad (some error i don't know).
 
I always having this problem while running one of three games where i found the problem (that games run for about 30-60 secs and the problem appear) in other programs/games is not doing that until i open multiple programs/games at a time like when CPU goes 100% or something... 
 
Before that i had a problem with Disk Usage always 100% what i repaired with minimizing the maximum processor state to 50% in advanced power plan options and stopping superfetch,BITS and windows search.
 
I don't know exactly how to find what cause the problem exactly and how to fix it so now i ask here hoping to be lucky and find an solution.
 
What i tried:
- The solution for 100% Disk Usage written above.
- Malware scan and a full windows reinstall.
- Repairing windows corrupted files with sfc /scannow .
- Scanning for disk errors with command chkdsk .
 
My specs:
Processor: Intel® Core™ i3-5005U CPU 2.00 GHz
Installed memory(RAM): 4.00 GB
System type: 64-bit Operating System, x64-based processor
Display adapters: Intel® HD Graphics 5500 and NVIDIA GeForce 920M
 
All my device manager if needed:

Edited by Th3J0k3r, 19 June 2017 - 10:27 AM.

  • 0

Advertisements


#2
FreeBooter

FreeBooter

    Member 1K

  • Member
  • PipPipPipPip
  • 1,340 posts
Have you checked to see if computer overheating?
Have you install latest device drivers for graphic cards?
Can you please explain what happens with BIOS what do you have to save is it BIOS settings?
Can you also write down all error messages your computer displays.
  • 0

#3
Th3J0k3r

Th3J0k3r

    New Member

  • Topic Starter
  • Member
  • Pip
  • 3 posts

Well i found the problem and it was the CPU max state at 50% i moved it back to 100% and now is working but with 100% CPU max state now is overheating and the screen is blocking needing a restart (now after restart isn't appearing any error or bios), but is completely random, like now the air from fans is cold then in 5-10 sec is very hot... This happens when laptop is used like staying on facebook or while playing any game, if is idle is not overheating...


  • 0

#4
FreeBooter

FreeBooter

    Member 1K

  • Member
  • PipPipPipPip
  • 1,340 posts
The CPU should not be working 100% all the time even working 50% all the time indicate some process utilizing CPU more than other processes which can cause overheating.

I would like to have you run a Clean Boot.

How to perform a Clean Boot.

Warning: Disabling items in Services or Startup may leave your anitivius disabled until the process is ended. For this reason I would suggest that you perform this process off line.

Press the Windows keywindowskey_zps092d5c75.png and the R key to open Run, then type msconfig in the search box. This will open System Configuration.

If you are prompted for an administrator password or for confirmation, you should enter the password or provide confirmation.

(1) Click/tap on the General tab.

(2) Click/tap on the Selective startup option.

(3) Remove the check mark in the Load startup items check box.

msconfig_zpsuoxvomjq.png

4. Click on the Services tab.

5. Place a check mark in the Hide all Microsoft services check box, this will remove the Microsoft Services from the list but will still be running.

6. Click Disable all, this will remove all of the check marks in the Services list.

clean%20boot%203_zpsyvcjopso.png

7. Click on Hide all Microsoft services. Click on Apply then OK

clean%20boot%202_zpsekds879g.png

Click on Restart in the window that opens.

When the computer is restarted it will boot normally.

Let me know if the problem persists after restarting the computer.

Edited by FreeBooter, 20 June 2017 - 06:49 AM.

  • 0

#5
Th3J0k3r

Th3J0k3r

    New Member

  • Topic Starter
  • Member
  • Pip
  • 3 posts

1. I was said about 50% max processor state the one from advanced power & sleep settings. I was having it on 50% because this problem with overheating.

2. I do what you said and yea it happened again. I restarted the laptop with that settings and ran a game to see if the problem persist and after loading the game and being in a map it stays like 10-15 seconds then the screen started flashing like it was turned off and on then i needed to restart it and again appeared the thing with BIOS, where i have to go and save and exit i don't know why but if i am just closing BIOS without saving it appear again.

3. Now i started to think is a problem with Nvidia Graphic Card because when i have encountered this problem first time (few days after buying the laptop) i was seen a notification from windows before all the laptop freeze with Nvidia Graphic Card (with version detail) has stopped and restarted (or something like that). It's possible this problem to start appearing again.


  • 0

#6
FreeBooter

FreeBooter

    Member 1K

  • Member
  • PipPipPipPip
  • 1,340 posts

You may have to change CMOS battery if you are keep saving BIOS settings.

Visit Nvidia website to install latest graphic card driver.


  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP