Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

need help with an Epson V550 scanner


Best Answer jimbir , 04 July 2017 - 08:31 AM

Success! I ran chkdsk without the /R parameter. It took about two minutes to complete. Epson scan Now works.Thanks for all your time and suggestions! Hope you enjoy independence day.Jim Go to the full post »


  • Please log in to reply

#1
jimbir

jimbir

    Member

  • Member
  • PipPip
  • 21 posts

Hi. I'm new on this site. I'm in desperate need of help with this problem.

I'm running a Windows 10 64 bit home premium system on a desk top macchine

I've  had an Epson V550 scanner installed for the last 4 years and it has always worked.

Yesterday, I pushed the copy button and received the following message: "Cannot find the necessary files. Please reinstall the software". I uninstalled the the scanner driver and installed the correct one for windows 10.

I ran the windows troubleshooter and it said I needed to reboot my computer to finish installing the software. (It didn't say what software.)

I've gone thru that exercise a couple of times and it didn't correct the problem.

I read, somewhere, about windows 10 driver signing and Epson software may not be.

 

I'm sitting here stumped and could really use some help with this problem.

 

Thanks. Jim B.


  • 0

Advertisements


#2
RKinner

RKinner

    Malware Expert

  • Expert
  • 19,788 posts
  • MVP
 
1. Please download the Event Viewer Tool by Vino Rosso
and save it to your Desktop:
2. Right-click VEW.exe and Run AS Administrator
3. Under 'Select log to query', select:
 
* System
4. Under 'Select type to list', select:
* Error
* Warning
 
 
Then use the 'Number of events' as follows:
 
 
1. Click the radio button for 'Number of events'
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.
 
 
Please post the Output log in your next reply then repeat but select Application.  (Each time you run VEW it overwrites the log so copy the first one to a Reply or rename it before running it a second time.)

  • 0

#3
jimbir

jimbir

    Member

  • Topic Starter
  • Member
  • PipPip
  • 21 posts

I replied to this thread yesterday but do not see it here. so, I'm re-replying.

Sorry for the late reply.

I don't know what any of thie means but, here's the results of the Vue scan.

I hope you can do something with the information.

Thanks. Jim B.

 

Attached Files


  • 0

#4
RKinner

RKinner

    Malware Expert

  • Expert
  • 19,788 posts
  • MVP

Getting a lot of odd errors so

 

Run a disk check:

 

https://www.tekrevue...dsk-windows-10/

 

This will take a while.  When it finishes:

 

Open an elevated command prompt:
 
 
If you open an elevated command prompt it will by default open in c:\Windows\system32
 
Once you have an elevated command prompt:
 
Type:
 
 DISM  /Online  /Cleanup-Image  /RestoreHealth
 
 (I use two spaces so you can be sure to see where one space goes.)
Hit Enter.  This will take a while (10-20 minutes) to complete.  Once the prompt returns:
 
Reboot.  Open an elevated Command Prompt again and type (with an Enter after the line):
 
sfc  /scannow
 
 
 
This will also take a few minutes.  
 
When it finishes it will say one of the following:
 
Windows did not find any integrity violations (a good thing)
Windows Resource Protection found corrupt files and repaired them (a good thing)
Windows Resource Protection found corrupt files but was unable to fix some (or all) of them (not a good thing)
 
If you get the last result then type:
 
findstr  /c:"[SR]"  \windows\logs\cbs\cbs.log  >  \junk.txt 
 
Hit Enter.  Then type::
 
 
notepad  \junk.txt 
 
Hit Enter. 
 
 Copy the text from notepad and paste it into a reply.
 
 
After you finish SFC, regardless of the result:
 
 
 
 
2. Right-click VEW.exe and Run AS Administrator
3. Under 'Select log to query', select:
 
* System
4. Under 'Select type to list', select:
* Error
* Warning
 
 
Then use the 'Number of events' as follows:
 
 
1. Click the radio button for 'Number of events'
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.
 
 
Please post the Output log in your next reply then repeat but select Application.  (Each time you run VEW it overwrites the log so copy the first one to a Reply or rename it before running it a second time.)

  • 0

#5
jimbir

jimbir

    Member

  • Topic Starter
  • Member
  • PipPip
  • 21 posts

Thanks.

When  I run CHKDSK Should use the parameters shown in that article?

 

IE: chkdsk C: /f /r /x


  • 0

#6
RKinner

RKinner

    Malware Expert

  • Expert
  • 19,788 posts
  • MVP

Yes:

chkdsk  C:  /f  /r  /x

  • 0

#7
jimbir

jimbir

    Member

  • Topic Starter
  • Member
  • PipPip
  • 21 posts

I'm currently running chkdsk per the above instructions.

I rebooted per those same inst.

It's been running for over an hour.

The message on the screen is: scanning and repairing drive ©: 10% complete.

I have a 2TB drive.

Is this the amount of time to be expected?


  • 0

#8
RKinner

RKinner

    Malware Expert

  • Expert
  • 19,788 posts
  • MVP

2 TB is BIG so yes it's going to take many hours to finish.


  • 0

#9
jimbir

jimbir

    Member

  • Topic Starter
  • Member
  • PipPip
  • 21 posts

Thanks. I feel better now.

I'm really happy with your help and guidance. I've been to all kinds of sites and got no or useless help.


  • 0

#10
RKinner

RKinner

    Malware Expert

  • Expert
  • 19,788 posts
  • MVP

We try.


  • 0

Advertisements


#11
jimbir

jimbir

    Member

  • Topic Starter
  • Member
  • PipPip
  • 21 posts

Chkdsk has been running for 7-1/2 hours now. shouldn't it more than 10% complete by now?


  • 0

#12
RKinner

RKinner

    Malware Expert

  • Expert
  • 19,788 posts
  • MVP

It makes several passes and each one gives you a percentage as it works.  What does it say it is doing now?


  • 0

#13
RKinner

RKinner

    Malware Expert

  • Expert
  • 19,788 posts
  • MVP

Eample of a typical run.  Note the different Stages:

 

Checking file system on C:
The type of the file system is NTFS.
A disk check has been scheduled.
Windows will now check the disk.
Stage 1: Examining basic file system structure ...
122280 file records processed. File verification completed.
4817 large file records processed. 0 bad file records processed.
Stage 2: Examining file name linkage ...
184654 index entries processed. Index verification completed.
0 unindexed files scanned. 0 unindexed files recovered to lost and found.
Stage 3: Examining security descriptors ...
Cleaning up 788 unused index entries from index $SII of file 0x9.
Cleaning up 788 unused index entries from index $SDH of file 0x9.
Cleaning up 788 unused security descriptors.
Security descriptor verification completed.
27477 data files processed. CHKDSK is verifying Usn Journal...
36724460 USN bytes processed. Usn Journal verification completed.
Stage 4: Looking for bad clusters in user file data ...
12280 files processed. File data verification completed.
Stage 5: Looking for bad, free clusters ...
6433211 free clusters processed. Free space verification is complete.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.
No further action is required.
41423341 KB total disk space.
15155466 KB in 90632 files.
75328 KB in 27779 indexes.
0 KB in bad sectors.
223839 KB in use by the system.
55762 KB occupied by the log file.
25979887 KB available on disk.
4096 bytes in each allocation unit.
10354722 total allocation units on disk.
6493022 allocation units available on disk.
Internal Info:
00 f9 01 00 88 cd 01 00 a9 dd 03 00 00 00 00 00 ................
ad 00 00 00 66 00 00 00 00 00 00 00 00 00 00 00 ....f...........
Windows has finished checking your disk.
Please wait while your computer restarts.

 

If yours is still on Stage 1 then it is not working right.


  • 0

#14
jimbir

jimbir

    Member

  • Topic Starter
  • Member
  • PipPip
  • 21 posts

"scanning and repairing drive ©: 10% complete." The same thing it said 10 minutes after it started, 7-1/2 hours ago.

The HD drive light is solid red and shows no sign of activity (blinking).


  • 0

#15
jimbir

jimbir

    Member

  • Topic Starter
  • Member
  • PipPip
  • 21 posts

"scanning and repairing drive ©: 10% complete." The same thing it said 10 minutes after it started, 7-1/2 hours ago.

The HD drive light is solid red and shows no sign of activity (blinking).


  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP