[jimbir]

Hi. I'm new on this site. I'm in desperate need of help with this problem.

I'm running a Windows 10 64 bit home premium system on a desk top macchine

I've  had an Epson V550 scanner installed for the last 4 years and it has always worked.

Yesterday, I pushed the copy button and received the following message: "Cannot find the necessary files. Please reinstall the software". I uninstalled the the scanner driver and installed the correct one for windows 10.

I ran the windows troubleshooter and it said I needed to reboot my computer to finish installing the software. (It didn't say what software.)

I've gone thru that exercise a couple of times and it didn't correct the problem.

I read, somewhere, about windows 10 driver signing and Epson software may not be.

 

I'm sitting here stumped and could really use some help with this problem.

 

Thanks. Jim B.

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1. Please download the Event Viewer Tool by Vino Rosso

http://images.malwar...om/vino/VEW.exe

and save it to your Desktop:

2. Right-click VEW.exe and Run AS Administrator

3. Under 'Select log to query', select:

 

* System

4. Under 'Select type to list', select:

* Error

* Warning

 

 

Then use the 'Number of events' as follows:

 

 

1. Click the radio button for 'Number of events'

Type 20 in the 1 to 20 box

Then click the Run button.

Notepad will open with the output log.

 

 

Please post the Output log in your next reply then repeat but select Application.  (Each time you run VEW it overwrites the log so copy the first one to a Reply or rename it before running it a second time.)

[RKinner]

 

1. Please download the Event Viewer Tool by Vino Rosso

http://images.malwar...om/vino/VEW.exe

and save it to your Desktop:

2. Right-click VEW.exe and Run AS Administrator

3. Under 'Select log to query', select:

 

* System

4. Under 'Select type to list', select:

* Error

* Warning

 

 

Then use the 'Number of events' as follows:

 

 

1. Click the radio button for 'Number of events'

Type 20 in the 1 to 20 box

Then click the Run button.

Notepad will open with the output log.

 

 

Please post the Output log in your next reply then repeat but select Application.  (Each time you run VEW it overwrites the log so copy the first one to a Reply or rename it before running it a second time.)

[jimbir]

I replied to this thread yesterday but do not see it here. so, I'm re-replying.

Sorry for the late reply.

I don't know what any of thie means but, here's the results of the Vue scan.

I hope you can do something with the information.

Thanks. Jim B.

 

Attached Files

•  Vue- applications-errors.txt   1.46KB   223 downloads
•  Vue-application- infromation.txt   4.07KB   298 downloads
•  Vue-system- errors and warnings.txt   16.32KB   253 downloads

[RKinner]

Getting a lot of odd errors so

 

Run a disk check:

 

https://www.tekrevue...dsk-windows-10/

 

This will take a while.  When it finishes:

 

Open an elevated command prompt:

 

http://www.howtogeek...-in-windows-10/

http://www.eightforu...indows-8-a.html

 

If you open an elevated command prompt it will by default open in c:\Windows\system32

 

Once you have an elevated command prompt:

 

Type:

 

 DISM  /Online  /Cleanup-Image  /RestoreHealth

 

 (I use two spaces so you can be sure to see where one space goes.)

Hit Enter.  This will take a while (10-20 minutes) to complete.  Once the prompt returns:

 

Reboot.  Open an elevated Command Prompt again and type (with an Enter after the line):

 

sfc  /scannow

 

 

 

This will also take a few minutes.  

 

When it finishes it will say one of the following:

 

Windows did not find any integrity violations (a good thing)

Windows Resource Protection found corrupt files and repaired them (a good thing)

Windows Resource Protection found corrupt files but was unable to fix some (or all) of them (not a good thing)

 

If you get the last result then type:

 

findstr  /c:"[SR]"  \windows\logs\cbs\cbs.log  >  \junk.txt 

 

Hit Enter.  Then type::

 

 

notepad  \junk.txt 

 

Hit Enter. 

 

 Copy the text from notepad and paste it into a reply.

 

 

After you finish SFC, regardless of the result:

 

 

 

 

2. Right-click VEW.exe and Run AS Administrator

3. Under 'Select log to query', select:

 

* System

4. Under 'Select type to list', select:

* Error

* Warning

 

 

Then use the 'Number of events' as follows:

 

 

1. Click the radio button for 'Number of events'

Type 20 in the 1 to 20 box

Then click the Run button.

Notepad will open with the output log.

 

 

Please post the Output log in your next reply then repeat but select Application.  (Each time you run VEW it overwrites the log so copy the first one to a Reply or rename it before running it a second time.)

[jimbir]

Thanks.

When  I run CHKDSK Should use the parameters shown in that article?

 

IE: chkdsk C: /f /r /x

[RKinner]

Yes:

chkdsk  C:  /f  /r  /x

[jimbir]

I'm currently running chkdsk per the above instructions.

I rebooted per those same inst.

It's been running for over an hour.

The message on the screen is: scanning and repairing drive ©: 10% complete.

I have a 2TB drive.

Is this the amount of time to be expected?

[RKinner]

2 TB is BIG so yes it's going to take many hours to finish.

[jimbir]

Thanks. I feel better now.

I'm really happy with your help and guidance. I've been to all kinds of sites and got no or useless help.

[RKinner]

We try.

[jimbir]

Chkdsk has been running for 7-1/2 hours now. shouldn't it more than 10% complete by now?

[RKinner]

It makes several passes and each one gives you a percentage as it works.  What does it say it is doing now?

[RKinner]

Eample of a typical run.  Note the different Stages:

 

Checking file system on C:
The type of the file system is NTFS.
A disk check has been scheduled.
Windows will now check the disk.
Stage 1: Examining basic file system structure ...
122280 file records processed. File verification completed.
4817 large file records processed. 0 bad file records processed.
Stage 2: Examining file name linkage ...
184654 index entries processed. Index verification completed.
0 unindexed files scanned. 0 unindexed files recovered to lost and found.
Stage 3: Examining security descriptors ...
Cleaning up 788 unused index entries from index $SII of file 0x9.
Cleaning up 788 unused index entries from index $SDH of file 0x9.
Cleaning up 788 unused security descriptors.
Security descriptor verification completed.
27477 data files processed. CHKDSK is verifying Usn Journal...
36724460 USN bytes processed. Usn Journal verification completed.
Stage 4: Looking for bad clusters in user file data ...
12280 files processed. File data verification completed.
Stage 5: Looking for bad, free clusters ...
6433211 free clusters processed. Free space verification is complete.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.
No further action is required.
41423341 KB total disk space.
15155466 KB in 90632 files.
75328 KB in 27779 indexes.
0 KB in bad sectors.
223839 KB in use by the system.
55762 KB occupied by the log file.
25979887 KB available on disk.
4096 bytes in each allocation unit.
10354722 total allocation units on disk.
6493022 allocation units available on disk.
Internal Info:
00 f9 01 00 88 cd 01 00 a9 dd 03 00 00 00 00 00 ................
ad 00 00 00 66 00 00 00 00 00 00 00 00 00 00 00 ....f...........
Windows has finished checking your disk.
Please wait while your computer restarts.

 

If yours is still on Stage 1 then it is not working right.

[jimbir]

"scanning and repairing drive ©: 10% complete." The same thing it said 10 minutes after it started, 7-1/2 hours ago.

The HD drive light is solid red and shows no sign of activity (blinking).

[jimbir]

"scanning and repairing drive ©: 10% complete." The same thing it said 10 minutes after it started, 7-1/2 hours ago.

The HD drive light is solid red and shows no sign of activity (blinking).