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need help with an Epson V550 scanner


Best Answer jimbir , 04 July 2017 - 08:31 AM

Success! I ran chkdsk without the /R parameter. It took about two minutes to complete. Epson scan Now works.Thanks for all your time and suggestions! Hope you enjoy independence day.Jim Go to the full post »


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#16
RKinner

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Not a good sign.  You can force it to shutdown by holding the power button then restart it.  I think it gives you a chance to abort the disk check.  


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#17
jimbir

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I didn't see any indication of these stages on my screen.

Should I abort? If so, what's the safest way to do that?


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#18
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You can force it to shutdown by holding the power button then restart it.  I think it gives you a chance to abort the disk check.  

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#19
jimbir

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Ok aborted and stopped Chkdsk.

This chkdsk exercise must have kicked a lot of dust because, when I restarted the system, it took almost 10 minutes to boot up. Normally takes less then a minute.

Back to the drawing board so to speak.


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#20
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Let's look at your hard drive:

 

Get the free version of Speccy:
 
http://www.filehippo...download_speccy (Look in the upper right for the Download
Latest Version button  - Do NOT press the large Start Download button on the upper left!)  
Download, Save and Install it.  Tell it you do not need CCLEANER.    Run Speccy.  When it finishes (the little icon in the bottom left will stop moving), 
File, Save as Text File,  (to your desktop) note the name it gives. OK.  Open the file in notepad and delete the line that gives the serial number of your Operating System.  
(It will be near the top,  10-20  lines down.) Save the file.  Attach the file to your next post.  Attaching the log is the best option as it is too big for the forum.  Attaching is a multi step process.
 
First click on More Reply Options
Then scroll down to where you see
Choose File and click on it.  Point it at the file and hit Open.
Now click on Attach this file.

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#21
jimbir

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Here is the speccy file from my HD

Attached Files


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#22
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Speccy shows the PC is running hot and the both drives have identical Command Timeouts which seems unlikely.  Let's get a seconf opinion:

 

Get Speedfan 
 
 
Download, save and Install it (Win 7+ or Vista right click and Run As Admin.) then run it (Win 7+ or Vista right click and Run As Admin.).
 
It will tell you your temps.  What is the maximum temp when it is just idle.  How high does it get when you watch a video or play a game or run and anti-virus scan?
 
click on the S.M.A.R.T. tab.  Click on the down arrow to the right of the Hard Disk box.  Select your hard drive. (Seagate ST2000DL003-9VT166)  Click on Perform an In-depth Online Analysis of this hard disk.  Your browser will open.
 
At the bottom of the new page will be a line:  
 
The link to get back and see a new report about this hard disk in the future is this.
 
Right click on the underlined "this" and select Copy Link Address.  Move to a Reply and Paste (Ctrl + v).  That will allow me to see what Speedfan found for the drive.

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#23
jimbir

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my Malware-bytes program won't let me install speed fan.

FYI I installed the scanner software on my laptop and it works fine.


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#24
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Something odd going on at FileHippo.  They seemed to have pulled Speedfan.   Perhaps they have been compromised.  See if you can get it from MajorGeeks:

 

http://www.majorgeek...s/speedfan.html

 

Click on one of the [email protected] links.

 

(I just downloaded it and it's clean)


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#25
jimbir

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here's the speedfan report

http://www.hddstatus...cation=BE2CB86E

 

It looks like the temps are a little high. I'll open it up and if there are 3 fans in it, I'll make sure they're all running. Will,then, shut down, and give it a good dusting. (Hasn't been done for a year.)

Jim


Edited by jimbir, 02 July 2017 - 05:11 AM.

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#26
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What temps are you seeing?


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#27
jimbir

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see image

Attached Thumbnails

  • sys temps (Resized).jpg

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#28
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You know...Since this all worked perfectly on my laptop, and,  since my desktop recognizes on it when the scanner is turned on or off, and the error message is "cannot find the necessary files. reinstall the software", I think there might be some problem with the file system on it.

what do you think?

Jim


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#29
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That was why we tried to do the disk check to check the file system.  Since it failed to work go ahead and do the rest on that post

 

http://www.geekstogo...r/#entry2601723

 

Then try the disk check again.

 

 

 

Speedfan is showing that the temps are really too high so the heatsink is probably clogged with dust.  Overheating shortens the life of the PC, slows it down and causes errors.


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#30
jimbir

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Chkdsk is running on my desktop. It doesn't appear progressing, same as before. This is being written from my LT. Following the instructions in TechReview here's what I get. Hit the windows key+x. A menu pops which does not have a Command Prompt (admin). there's  a Windows Powershell (admin). If I tap ON "A", I get a run command with Windows Powershell at the top. If I select the Windows Powershell (admin) selection with the mouse, I get the same window. In both cases, I don't see the UAC window nor do I see a command prompt that looks like the one in that article.

Jim


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