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External DVD drive problem

dvd disk software

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#1
Qbeez999

Qbeez999

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I have windows 8.1. I have a Samsung external DVD drive. I have it set not to autorun. When I opened the contents and went to install from there my PC stopped reading the disk. It seems when I open the disk the computer stops reading it. When I autorun on it wouldn't open anyway. Frustrated as I paid a lot for it.


Edited by Qbeez999, 28 June 2017 - 03:42 AM.

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#2
RKinner

RKinner

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I had a similar problem once.  Try:

 

Search for:

 

device manager

 

hit Enter.  Find the DVD/CD Drives

 

click the arrow in front of it to open up.

 

Find your external drive and right click on it and select Properties.  There should be a tab for DVD Region.  Click on it and then verify that your current region has been selected.  (The US is Region 1)  If not, select your country then OK.  (It will ask you if you are sure, tell it you are.)  You only get to change this 4 more times so make sure you choose the correct one.  

 

Reboot when done and see if it works better now.

 

If not Try Windows Repair all in one

 
 
Download it and save it then run it.
 
You can skip to step 4 or 5 where it gives you the same picture as in the above link.
 
Make sure only the following item is checked before hitting Start:
 
Repair CD/DVD Missing/Not Working
 
Reboot when done and see if that helps.

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