[tanGee]

I'm trying to get my Dad's laptop back to a bootable state for him after it started booting to a black screen with a flickering white box that was almost impossible to see before it flashed away again. I was able to catch it at one point and it was "Interactive logon process initialization has failed.".

 

I booted into the recovery environment by power cycling at the windows logo a few times, and tried to run both 

 

sfc /scannow

 

and

 

dism /Image:C:\ /ScratchDir:C:\ /Cleanup-Image /RestoreHealth /Source:\install.wim

 

Note that C:\ is the directory containing the Windows installation that won't boot, and D:\ is a USB drive containing install.wim.

 

Both commands get so far, before erroring, CBS.log and DISM.log attached.

 

I've also tried:

 

- sfc /scannow /offbootdir=c:\ /offwindir=c:\Windows (this failed instantly, with the message "Windows Resource Protection could not perform the requested operation."

- SFCFix (from https://www.sysnative.com).(this instantly failed with "This version of D:\SFCFix.exe is not compatible with the version of Windows you're running."

 

Thanks in advance for any help or advice anyone may be able to offer!

Attached Files

•  CBS.log   601.22KB   429 downloads
•  dism.log   46.11KB   443 downloads

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FreeBooter,

 

Thanks for the reply. I'll try the steps you've mentioned when I get home. I just wanted to check, will performing the SFC check from setup media's recovery environment be any different to running it from the recovery environment of the current OS installation? I've already done that, and when I did, the OS (Windows directory) was definitely on C:\.

 

However running sfc /scannow /offbootdir=c:\ /offwindir=c:\Windows failed instantly, with the message "Windows Resource Protection could not perform the requested operation."

[tanGee]

FreeBooter,

 

Thanks for the reply. I'll try the steps you've mentioned when I get home. I just wanted to check, will performing the SFC check from setup media's recovery environment be any different to running it from the recovery environment of the current OS installation? I've already done that, and when I did, the OS (Windows directory) was definitely on C:\.

 

However running sfc /scannow /offbootdir=c:\ /offwindir=c:\Windows failed instantly, with the message "Windows Resource Protection could not perform the requested operation."