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.pst file not showing up on my external drive after re-image to W10

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#1
artapia

artapia

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I just reimaged my work pc to upgrade my OS to windows 10 from windows 7. Before the upgrade, I backed up important files including my archived emails. Before this, I have been copying my pst file to my external hard drive weekly. It was a pretty large file, about 8 gigs, it generally took a couple of minutes to do. So after my upgrade, I accessed my external hard drive and I see a tiny little pst file. This particular file was from 2 computers ago and has really old emails,not the ones I have been backing up. This old pst is about 859 KB. I called IT, they said it looks like I have been saving wrong archive file. I can't help but feel this is wrong. Every week when I backed up file, it took a long while. I'm at a loss. Is there any way my hard drive is "hiding" my big archive file somehow? Like it's hidden. Could this be related to the new OS? I need an expert. Please help! !!
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#2
FreeBooter

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Hi artapia,
 
Your external hard drive could have bad sectors please execute Chkdsk command.
 
Please open the Command Prompt by simply holding down the BxVxp04.png + X keys and select the option “Command Prompt (Admin)” from the menu.
 

rS4b5c0.jpg


Execute following command within Command Prompt:
 

Chkdsk X: /r


Please replace X: drive letter with drive letter assign to external drive.

Above command will fixes errors on the disk and locates bad sectors and recovers readable information.


When you upgrade from Windows 7 to Windows 10 root of C: partition will contain Windows.old folder look inside this folder to see Windows 10 saved your personal files.


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#3
artapia

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Hi FreeBooter,

Appreciate the quick response. I ran the Chkdsk command on external hard drive as instructed. It said windows scanned the file system and found no problems. I am trYing to find the old windows.old folder you were referring to. When i search the C drive, i am not seeing anything.


This is so odd, because when I backed up my pst file it took quite a while to complete. It had to have gone somewhere
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#4
FreeBooter

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You must have deleted Windows.old folder.

You can view hidden files by opening File Explorer ribbon bar and place a check mark for Hidden items.


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