Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

All File transfers hang. No virus!


  • Please log in to reply

#121
RKinner

RKinner

    Malware Expert

  • Expert
  • 21,578 posts
  • MVP

Right click on Computer and select Manage and then Device Manager then View, Show Hidden Drivers.  Now look in the right pane for yellow flagged devices.  Right click on one and select properties then click on the Details tab.  Change Property to Hardware IDs.  Click on the top one then right click and copy.  Paste that into a reply.  Repeat for all yellow flagged devices.

 

export the same key again and let's see what has changed,


  • 0

Advertisements


#122
phickspc

phickspc

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 319 posts

I cannot see an option to 'show hidden drivers'. But I can see an option for 'show hidden devices'.

When I click on the latter, I see all the cartwheel and question mark devices.

But I see only one yellow flagged item "MpKsl8e1e580b" (under Non Plug & Play Drivers).

Richt-click Properties>Details>Property.

There is no option there for Hardware IDs.

Under General tab, it displays "This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)".

The Registry key you requested is here:

Attached File  36FC9E60-C465-11CF-8056-444553540000 V3.txt   19.24KB   27 downloads


Edited by phickspc, 20 March 2018 - 05:08 PM.

  • 0

#123
RKinner

RKinner

    Malware Expert

  • Expert
  • 21,578 posts
  • MVP

Show Hidden Devices is correct.  Sorry for the typo.

 

The "MpKsl8e1e580b" is an update for windows defender.  Just right click and Uninstall it.

 

What hardware IDs do you have for your question marks?

 

Can you post usbport.inf and usb.inf?  They should be in C:\Windows\inf\


  • 0

#124
phickspc

phickspc

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 319 posts

Today I checked device manager again for hidden devices and noticed another MpK# with yellow flag and clicked to uninstall, which asked me to restart.

Upon restart there were no yellow flagged devices.

 

Here's the tw files you requested:

Attached File  usb.txt   41.54KB   22 downloads

Attached File  usbport.txt   65.09KB   27 downloads

Click here for a spreadsheet of the Hardware IDs.


Edited by phickspc, 21 March 2018 - 09:41 AM.

  • 0

#125
RKinner

RKinner

    Malware Expert

  • Expert
  • 21,578 posts
  • MVP

Sorry for the delay. 

 

Can you reinstall the intel chipset utility?  It should provide for most of your unknowns.


  • 0

#126
phickspc

phickspc

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 319 posts

Sorry for the delay. 

 

Can you reinstall the intel chipset utility?  It should provide for most of your unknowns.

Tried this before. Biggest problem was not being able to update using device manager due to the mmc error I reported 3-4 posts ago.

And I had difficulty downloading the correct chipset online.

I'll try again if you can guide me through this process.

But I've got to take a 3 week break from this due to being forced away from desk in about 4-5 days.


Edited by phickspc, 23 March 2018 - 09:15 AM.

  • 0

#127
RKinner

RKinner

    Malware Expert

  • Expert
  • 21,578 posts
  • MVP

Give me your make and model number again.


  • 0

#128
phickspc

phickspc

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 319 posts

Oh did you mean the scanner?

Epson Perfection V39


  • 0

#129
RKinner

RKinner

    Malware Expert

  • Expert
  • 21,578 posts
  • MVP

No the PC


  • 0

#130
phickspc

phickspc

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 319 posts

Operating System
    Windows 7 Professional 64-bit SP1

 

CPU
    Intel Core i7 920 @ 2.67GHz    55 °C
    Bloomfield 45nm Technology

 

Motherboard
    ASUSTeK Computer INC. P6T (LGA1366)    35 °C

 

Would you like a speccy report?


Edited by phickspc, 24 March 2018 - 07:46 AM.

  • 0

Advertisements


#131
RKinner

RKinner

    Malware Expert

  • Expert
  • 21,578 posts
  • MVP

OK.

  No need for Speccy.

 

Go to

https://www.asus.com...pDesk_Download/

Set your operating System then

scroll down to:

 

Chipset
Version 9.1.1.1014 2009/07/173.64 MBytes

Intel Chipset Inf Update Program V9.1.1.1014 for Windows XP 32bit/XP 64bit/Vista 32bit/Vista 64bit Win7 32bit/64bit

 

Click on Download.  Save then right click and Extract All.  Extract.  Double click on the folder and then right click on AsusSetup.exe and Run As Administrator.

 

Does it let you install or do you get an error?


  • 0

#132
phickspc

phickspc

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 319 posts

Upon launching, it asked if I wanted to replace the current Chipset version which is newer (9.2.3.1022).

Should I go ahead?


  • 0

#133
RKinner

RKinner

    Malware Expert

  • Expert
  • 21,578 posts
  • MVP

Yes.  Once it installs, reboot and see if you still have unknowns in Device Manager


  • 0

#134
phickspc

phickspc

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 319 posts

Yes.  Once it installs, reboot and see if you still have unknowns in Device Manager

 

Done. But Unknowns unchanged :(

I made a system restore point before downgrading this chipset, should I resore it?


Edited by phickspc, 24 March 2018 - 02:48 PM.

  • 0

#135
RKinner

RKinner

    Malware Expert

  • Expert
  • 21,578 posts
  • MVP

Don't restore yet.  Try uninstalling the USB devices again and reboot.  See if that helps.


  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP