[guitar_gazza]

Hi All,

 

I'm not sure if this is an operating system or hardware problem.

 

My computer randomly stops working, i.e. goes to black screen. But the light on the computer still shows that it is working and I can hear the computer sounding like it is working normally.

 

I have checked updates for drivers and have installed a new graphics card.

 

Had it to the repair shop and they have given up.

 

I can get it running again by doing a hard shut down. Hold the start button in until it stops and then re-boot and it works fine until the next random shut down.

 

Can anyone please help me?

 

Any help appreciated. Thanks

 

 

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   guitar_gazza,

 

Overheating, flaky power supply or a driver issue perhaps.

 

Please provide information about your computer, this includes is it a notebook or desktop, is it a custom build or brand name such as Dell or HP, if a brand name, provide the model name or series number (not serial) if a custom build post the brand and model name or number for the MB, the Ram (including the amount) add on video card if one is used and the PSU (power supply unit) providing these details will enable us to better assist you.

[phillpower2]

   guitar_gazza,

 

Overheating, flaky power supply or a driver issue perhaps.

 

Please provide information about your computer, this includes is it a notebook or desktop, is it a custom build or brand name such as Dell or HP, if a brand name, provide the model name or series number (not serial) if a custom build post the brand and model name or number for the MB, the Ram (including the amount) add on video card if one is used and the PSU (power supply unit) providing these details will enable us to better assist you.

[guitar_gazza]

Hi and thanks for your reply. Sorry it took a while to get back to you.

 

Here is the info you asked for (I think)

 

OS Name: Microsoft Windows 7 Home Premium

Version:     6.1.7601 Service Pack1 Build 7601

OS Manufacturer:                     Microsoft Corporation

System Name: USER-PC

System Type:                     x64-based PC

Processor:                     Intel® Core™ i3 CPU    5.30 @ 2.93GHz, 2933 Mhz, 2 Core(s), 4 Logical Processor(s)

Bios Version/Date: American Megatrends Inc.  0703,25/04/2011

SMBIOS: Version 2.6

Windows Directory: C:\Windows

System Directory:                     C:\Windows\system32

Boot Device: \Device\HarddiskVolume 1

Locale: Australia

Hardware Abstraction Layer:   Version = "6.1.7601.17514"

User Name: User-PC\User

Installed Physical memory: (RAM) 8.00GB

Total Physical Memory:  7.94 GB

Available Physical Memory: 6.14 GB

Total Virtual Memory:  15.9 GB

Available Virtual Memory:  14.0 GB

Page File Space: 7.94 GB

Page File:   C:\pagefile.sys

 

Mother board is: ASUS P7H55-V

 

The computer is a desktop custom build from the computer seller.

 

Power supply: Penguin 500W 2.3V

 

RAM Super-Talent W1333UB2GV RoHS

 

Video Card:

    Card name: NVIDIA GeForce GT 710

       Manufacturer: NVIDIA

          Chip type: GeForce GT 710

           DAC type: Integrated RAMDAC

       Driver Model: WDDM 1.1

  Driver Attributes: Final Retail

   Driver Date/Size: 12/12/2016 12:37:18, 17436808 bytes

 

I hope this helps. Please let me know if you need more info.

 

Regards

[phillpower2]

Looking at your specs above the PSU would be the first thing that I would suspect, could potentially be up to 9 years old and is not the best of quality.

 

Please note that there is one thing that is possibly worse than using a known poor quality brand of PSU and that is using one that is unheard of, for brands of PSU to trust and brands to avoid please refer to the two attached links here and here

 

PSU database here

 

Please take expanded screenshots and only use the method below to attach them.

Download Speedfan from here and install it.  Once it's installed, run the program and post here the information it shows.  The information I want you to post is the stuff that is circled in the example picture I have attached.

If you are running on a vista machine, please go to where you installed the program and run the program as administrator.

 

 (this is a screenshot from a vista machine)

 

Download then run HWMonitor and post a screenshot so that we have a comparison to the Speedfan results, details from here

 

To capture and post a screenshot;

 

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... Click on the More Reply Options tab then after typing in any response you have... click on Choose File...desktop...find the screenshot..select it and click on Attach This File...on the lower left...after it says upload successful...click on add reply like you normally would.

 

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.

[guitar_gazza]

Hi, Thanks for taking the time to help me.

 

Here is the screen shot from runnung Speedfan

 

 

 

 

Hope this helps.

 

Regards

[phillpower2]

Can we also have the following that was requested;

 

 

 

Download then run HWMonitor and post a screenshot so that we have a comparison to the Speedfan results, details from here

 

 

Looking at your desktop in the screenshot I noted the following, AVG, McAfee and uTorrent, a recipe for disaster to say the least 

[guitar_gazza]

Hi and thanks again for your help.

 

I've attached the HWMonitor screen shot.

 

I have also uninstalled the uTorrent. I wasn't aware it was there, I think my son installed it.

 

 

Regards

[phillpower2]

Same high AUXTIN reading in both HWMonitor and Speedfan, AUXTIN is the power supply temp sensor if there is one or another MB component such as the Southbridge etc when there is no PSU temp sensor on the board.

 

Also of note in your HWMonitor screenshot are the Vin1 and Vin6 readings, one or both are the voltage that your RAM is receiving, if you check here you will see that your RAM requires 1.5V but Vin1 is showing more than 1.7V and Vin6 less than 1V, the 1.7V will heat the RAM up and if the Vin6 reading is for the second stick of RAM it will be non functional.

 

I have also uninstalled the uTorrent. I wasn't aware it was there,

 

 

Acknowledged but correctly removing either AVG or McAfee also needs to be done at some point.

 

We could do with some further system information to check out the RAM etc, see below;

 

Download then run Speccy (free) and post the resultant url for us, details here,  this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s. 

[guitar_gazza]

Thanks once again,

 

I have downloaded Speccy and ran it but there was no URL that I could find. Here is a screen shot of the Speccy results.

Attached Thumbnails

• 

[phillpower2]

Sorry but not what we need, see if the example url attachment below helps;

 

 

[guitar_gazza]

Ok here is the URL from running Speccy

 

http://www.piriform..../1.31.732/b1/a0

 

I hope that helps

 

Regards

[phillpower2]

Please check your Speccy url, the one that you have post is not from your results page as shown in my example attachment, your is the Piriform homepage. 

[guitar_gazza]

Sorry it took me a while to figure out how to do this. I think this is the correct one.

 

http://speccy.pirifo...1h2oFvYi07vD4tf

 

Regards

[phillpower2]

Thats it 

 

Of note in Speccy;

 

AVG is shown to be your AV protection and that it is up to date, there is howver a scheduled McAfee update also showing, see below highlighted in red;

 

McAfee Remediation (Prepare)

 

Run the MCPR removal tool to see if that gets rid of the McAfee entry, download from here

 

Windows is massively out of date with only two shown to have ever been installed, this puts you at risk of malware infection, remove the McAfee software then get Windows fully up to date, this may not only make your computer more secure but also fix the present issue/s that you are having.

 

Hotfixes

Installed

20/06/2016 Update for Windows (KB958488)

Microsoft .NET Framework 4.0 Shared

11/05/2016 Update for Windows (KB2685811)

Kernel-Mode Driver Framework

[guitar_gazza]

Thanks, I did uninstall McAfee so is there more to do to completely remove it?

 

Windows was re-installed at the computer shop not that long ago, do I need to do it again?