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Word issue

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Hoping someone can help me out here. 
Does anyone use Microsoft Word? I get this message when opening .doc extesion file "Word cannot open this document template?".
How to stop this annoying error or how to repair .doc file?
I am running Windows 8.1
Microsoft Office 2013

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    Malware Expert

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Close Word.


Search files and folders for




rename all you find to anormal.dotm


Open Word (do not click on an existing document)


Word will create a new template.  Close Word.



Does that help?

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open the file in notepad and then save it putting right format

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