I'm running Windows 8.1 on my laptop and using Firefox 54.0.1 (32 bit). My daughter was on the computer one evening about 5-6 months ago and shut it down with several applications still running by holding the power button and not powering it down the proper way. the next time I started the computer, I noticed I no longer had any bookmarks (except a few I had created recently). All the others, and there were dozens, were gone. Also, the few bookmarks that were there didn't work and could not be clicked on. Also, I cannot add new bookmarks. I can go to a page and click the blue star or click on Bookmarks and click Bookmark this page, but nothing happens. If I click Bookmarks/ Show All Bookmarks, the list is blank. I can't import or restore bookmarks.
So what I did was install Internet Explorer. Surprisingly, when I installed that and clicked on Favorites, all my old bookmarks from Firefox were there and worked. However, with Internet Explorer, many pages won't load and anytime I click on a video, Internet Explorer crashes after a few seconds.
What I do now is if I want to use my bookmarks, I use Internet Explorer. If I want to view a video or go to a website that won't load, I have to go back to Firefox and navigate to the page by searching for it. I would like to just have my bookmarks (or be able to create bookmarks) on a single web browser that doesn't constantly crash or won't load pages.
Oh yeah, did I mention this is a work computer. They don't typically care if you use it for personal reasons, but anytime you contact IT with any sort of problem like this, they just immediately re-image the machine because it's quicker for them and above their expertise to solve the problems.
Any help would be appreciated.