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#46
phillpower2

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What about following the steps for IE11 in my reply #42.

 

Can you re run Speccy and post the new url for us, want to see if IE is listed.

 

 

At least I can pay bills. (Whoopy me) 8 

 

 

Somethings are inevitable and having to pay our way in life is one of them  :yes:


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#47
redsox1

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Yes I followed the steps in #42.

 

http://speccy.pirifo...uEb0X4PLDa5l4dH


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#48
phillpower2

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Looking at your latest Speccy url redsox1 you appear to be downloading/installing programs that have not been suggested and that are not only creating further problems but also potentially leaving you with no anti virus protection;

 

Antivirus

Kaspersky Total Security
Antivirus: Enabled
Virus Signature Database: Up to date
Windows Defender
Antivirus: Disabled
Virus Signature Database: Up to date
Malwarebytes
Antivirus: Enabled
Virus Signature Database: Up to date
 
Malwarebytes AV was not previously on your computer and now that it is you may have more problems than what you started with.
 
Start by uninstalling Malwarebytes then re running Speccy to make sure that it has gone.

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#49
redsox1

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http://speccy.pirifo...WEsl4lqYKGeqTeQ


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#50
phillpower2

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Speccy shows that you have Internet Explorer Version: 11.483.15063.0 and you are using Edge as your default browser so not sure that there is anything wrong tbh.

 

Can you tell us what is the problem that you are having with IE and how you are trying to open IE11.

 

Getting late here so going offline now, will check back tomorrow afternoon UK time.


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#51
redsox1

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Don't know where to look for it.


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#52
Channeal

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Hello again redsox1,

 

So Speccy says you have Internet Explorer installed, but you can't find it. Is that right?

 

Perhaps all you are missing is a shortcut to it. Let's see if we can create one.

 

 

 

TO CREATE A SHORTCUT ON THE TASKBAR AT THE FOOT OF YOUR SCREEN

 

Type Internet Explorer into the search box at the bottom left of the screen? On my Windows 10 laptop, the following box comes up:

 

IESearch.jpg

 

If you right-click on Internet Explorer at the top, you should be given the option to 'Pin to taskbar'. Click on that option and it should place an icon for Internet Explorer on the taskbar at the bottom of the screen.

 

 

 

TO CREATE A SHORTCUT ON THE DESKTOP

 

Right-click on the new Internet Explorer icon on the taskbar and then right-click Internet Explorer on the menu that comes up. Click on 'Properties', so that the  'Internet Explorer Properties' box comes up.

 

Right-click on an empty space on the desktop. Drag the 'Create shortcut' box that comes up so that it is positioned next to the 'Internet Explorer Properties' box.

 

Right click on the location which shows in the 'Internet Explorer Properties' box under 'Target' and select 'Copy' (alternatively, select 'Control' and 'C' on the keyboard)

 

In the 'Create Shortcut' box, click to insert a cursor under 'Type the location of the item'. Right click on the mouse and select 'Paste' to paste the shortcut you copied before (or alternatively select 'Control' and 'V' on your keyboard)

 

IEShortcut.jpg

 

Click on 'Next' at the bottom right of the 'Create Shortcut' box. Type in whatever you want to call the shortcut and then click 'Finish' to create the shortcut.

 

If you are unable to do the above on your computer, then I am afraid you will have to wait for Phillpower2 to come back to help you further.

 

Hope you manage to solve the problems very soon anyway

 

Chris.

 

 


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#53
phillpower2

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Thank you Chris  :thumbsup:

 

Only thing to add to the most thorough steps provided by Chris is the fact that if Edge is your default browswer you have to manually open IE to be able to access the home page, this by using the Windows 10 search field and typing IE or by way of an IE desktop shortcut as suggested by Chris above.


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#54
redsox1

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There is no desktop short, and if I type in IE, ou Internet Explorer, noyhing happens, just a bunch of little dots running by at the top


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#55
Channeal

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Okay redsox1,

 

Are you not able to use the Search box at all at the moment then, for anything?

 

 

 

While waiting for Phillpower2 to come back, please can you confirm whether you have tried the following : -

 

Open 'Control Panel' and select 'Programs and Features'

 

In the left-hand pane, select 'Turn Windows features on or off'

 

It should give you something like this: -

 

WindowsFeatures.jpg

 

Is Internet Explorer in the list? Is there a tick next to it? If not, please add one and click 'OK'

 

Chris.


Edited by Channeal, 12 August 2017 - 08:20 AM.

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#56
redsox1

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Yes it is there and it's ticked. hit Ok and closed it  By the way, I can' use search. Tried to go to control panel from there and nothing.


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#57
phillpower2

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See attachment please redsox1;


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#58
redsox1

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Not there. Same as hitting START button


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#59
Channeal

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Please could you try one thing re Internet Explorer.

 

Is there an icon for 'This PC' on your desktop?

 

If so, please click on it and then in the column on the left select 'Local Disk ©' followed by Program Files. (see image below)

 

Is iexplore.exe there? If so, can you right-click on it and see if it will let you create a shortcut, which you can then copy to the desktop.

 

iexploreinPrograms.jpg

 

Chris.


Edited by Channeal, 13 August 2017 - 09:21 AM.

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#60
redsox1

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No icon


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