Is there something that I can try? I just want to remove data from it, and then it will be replaced.
Thank you for your help!
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It is possible that the interface (inside the case) died. If it is not under warranty or if you don't care, you can try opening the case and removing the disk and directly connecting it to a computer to see if it works.
I would be surprised if it did not have a standard connector since that would mean that they modified it instead of using one of the thousands of disks that are made. Generally they use common drives.
Could it be that it is a sata connector for a laptop?
Is there a model or part number on the drive?
A photo might help.
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