[AshleyW17]

I have tried numerous ways to restore factory settings and nothing is working. I do not have the option to restore under "Restore". Am I missing something?

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Hi AshleyW17, and welcome to our forums.

 

Yes you are right! Unfortunately you have not given us the details of your computer, so we are in the dark a little bit here!

 

"To restore to" factory" look in the owners manual for the procedure, its usually a question of pressing a sequence of keys on initial start up and before Windows loads. this then initiates the Recovery procedure.

 

If you no longer have the owners manual then its often possible to download one from the manufacturers website, or to use your search engine to ascertain the recovery procedure and the key sequence required.

 

If you are having trouble with any of this then advise us in your reply, your computers exact make and model number,( service tag is always helpful if for example its a Dell) and we will look up the procedures for you for your particular machine.

 

If you have a set of Recovery discs either that came with the machine or that you created for your Win 7 pro installation then you could use these..... if you have not for any reason created your own set of recovery discs and your computer will still start up then we recommend that you create them before doing any thing else.

 

Please be aware that restoring to factory will remove all your data files, settings etc, so check and double check that your back ups are 100% watertight and contain everything you need, including of course your Win 7 product serial code and similar codes for all your applications (Microsoft Word etc) and all your user names and passwords for all your sites, bookmarks, favourites, emails, photos, music, documents etc.....other wise you will lose the lot!

 

If you post back with all the details for your particular make and model number of computer then we will do our best to help.

 

If its not a proprietary machine, for example one you built yourself or had built for you then additional procedures will be required... so please advise if this is the case and if so do you have your Microsoft Windows 7 pro installation disc?

Regards

paws

[paws]

Hi AshleyW17, and welcome to our forums.

 

Yes you are right! Unfortunately you have not given us the details of your computer, so we are in the dark a little bit here!

 

"To restore to" factory" look in the owners manual for the procedure, its usually a question of pressing a sequence of keys on initial start up and before Windows loads. this then initiates the Recovery procedure.

 

If you no longer have the owners manual then its often possible to download one from the manufacturers website, or to use your search engine to ascertain the recovery procedure and the key sequence required.

 

If you are having trouble with any of this then advise us in your reply, your computers exact make and model number,( service tag is always helpful if for example its a Dell) and we will look up the procedures for you for your particular machine.

 

If you have a set of Recovery discs either that came with the machine or that you created for your Win 7 pro installation then you could use these..... if you have not for any reason created your own set of recovery discs and your computer will still start up then we recommend that you create them before doing any thing else.

 

Please be aware that restoring to factory will remove all your data files, settings etc, so check and double check that your back ups are 100% watertight and contain everything you need, including of course your Win 7 product serial code and similar codes for all your applications (Microsoft Word etc) and all your user names and passwords for all your sites, bookmarks, favourites, emails, photos, music, documents etc.....other wise you will lose the lot!

 

If you post back with all the details for your particular make and model number of computer then we will do our best to help.

 

If its not a proprietary machine, for example one you built yourself or had built for you then additional procedures will be required... so please advise if this is the case and if so do you have your Microsoft Windows 7 pro installation disc?

Regards

paws