Open an elevated command prompt:
If you open an elevated command prompt it will by default open in c:\Windows\system32
Once you have an elevated command prompt:
DISM /Online /Cleanup-Image /RestoreHealth
(I use two spaces so you can be sure to see where one space goes.)
Hit Enter. This will take a while (10-20 minutes) to complete. Once the prompt returns:
Reboot. Open an elevated Command Prompt again and type (with an Enter after the line):
This will also take a few minutes.
When it finishes it will say one of the following:
Windows did not find any integrity violations (a good thing)
Windows Resource Protection found corrupt files and repaired them (a good thing)
Windows Resource Protection found corrupt files but was unable to fix some (or all) of them (not a good thing)
If you get the last result then type:
findstr /c:"[SR]" \windows\logs\cbs\cbs.log > \junk.txt
Hit Enter. Then type::
Copy the text from notepad and paste it into a reply.
After you finish SFC, regardless of the result:
1. Please download the Event Viewer Tool by Vino Rosso
and save it to your Desktop:
2. Right-click VEW.exe and Run AS Administrator
3. Under 'Select log to query', select:
4. Under 'Select type to list', select:
Then use the 'Number of events' as follows:
1. Click the radio button for 'Number of events'
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.
Please post the Output log in your next reply then repeat but select Application. (Each time you run VEW it overwrites the log so copy the first one to a Reply or rename it before running it a second time.)
Run FRST again as before. Make sure Addition.txt is checked and hit Scan. Post both logs.