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CoolWebSearch NOT picked up by CWShredder

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i am working on friends computer. its really screwed up with trojans and for sure coolwebsearch which was found with adaware. CWShredder says it is not found though. ontop of that his internet does not work. i ran HJT then used Scananylser and im worried that i may have removed something for his internet. it was working earlier even thought he has about blank problem but now it wont even connect. so i cant update the software recommended to use eventhough it is not picking anything up. im on a different computer searhing for more information but cant seem to find anything. please help a geek in training
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