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Network fail when unplugging charger

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#1
ovenglove

ovenglove

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Hi, I have an ASUS N550JK laptop with Windows 10.

It has a very strange fault when I unplug the charger, browsing the internet is not possible, regardless of which browser I use or whether it is WiFi or ethernet.

If I go into the command prompt and ping the router by IP or microsoft by name there are no errors.

Running the windows network diagnostics produces the enclosed results.

If I plug the charger back in it does not fix the problem, I have to reboot.

If I reboot the laptop with charger unplugged it does not work.

 

Basically the only way I can unplug the charger and keep the network running is to put it to sleep or shut it down first.

 

Anyone any ideas?

 

Thanks

Iain

Attached Thumbnails

  • Screenshot 2017-07-15 10.24.52.png

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#2
phillpower2

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:welcome:   ovenglove,

 

Couple of questions if I may;

 

Did this problem start after you upgraded to Windows 10 or installed the Windows 10 Creators Update.

 

Have you checked the power plan for the Network Device, if your battery is failing/weak Windows could be shutting down the device to save power, see the copy/paste steps and my screenshot below;

 

Click the Start button.
Type Power Options and press Enter.
Click Continue if prompted.
Click “Change plan settings” under the power plan that is currently selected.
Click “Change advanced power settings”.
In the Power Options box, click the + next to “Wireless Adapter Settings” to expand it.
Then click the + next to “Power Saving Mode”.
In the list that appears next to On battery, select “Maximum Performance”.
Click OK.
 
 

 


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#3
ovenglove

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Hi, thanks for the reply.

I did try this a while ago in desperation when the problem first appeared however it didn't help.

The problem is present for both Ethernet connection and WiFi as I mentioned above.

Also I can still ping and additionally my VPN still connects, Dropbox still syncs and as I have just discovered the TOR browser will work but chrome, explorer and edge all return with the same problem.

 

Iain


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#4
phillpower2

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Sorry but you you overlooked answering one of the questions asked;

 

Did this problem start after you upgraded to Windows 10 or installed the Windows 10 Creators Update.

 

 

Your particular model of notebbok is/was known to have a rather poor quality main power brick and you may need to replace it in order to solve this issue 


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#5
ovenglove

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Hi, I have no idea if it started before or after the windows update, it may have started just before or possibly just after. 

It can't be the power supply as everything that uses the network works with the exception of the browsers. 

Even if the PSU were at fault then it could not cause an issue when it was being disconnected, voltage surges/transients within the PSU and the like are only going to happen when it is connected or turned off at the mains when plugged into the laptop.

If there were a transient causing the issue then that would be due to the regulation within the laptop. 

But either way, all of the above wouldn't  explain why TOR, dropbox and the VPN work OK.


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#6
SleepyDude

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Hi,

 

What is the exact error you get on the browser? the image doesn't show that.


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#7
ovenglove

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Hi, error image attached.

One update though, dropbox doesn't work as I said but the VPN and TOR do. 

 

Cheers

 

Attached Thumbnails

  • Screenshot 2017-08-06 21.18.32.png

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#8
SleepyDude

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Download MiniToolBox and save the file to the Desktop.
Close the browser and run the tool, check the following options:

  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Devices (Only Problems)

Click on Go.

Post the resulting log in your next reply.

 


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#9
ovenglove

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Hi, log is below, this is with browser shut down and after charger unplugged so browsers were not functioning.

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by ilead (administrator) on 06-08-2017 at 23:07:18
Running from "C:\Users\ilead\Downloads"
Microsoft Windows 10 Home  (X64)
Model: N550JV Manufacturer: ASUSTeK COMPUTER INC.
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is enabled.
ProxyServer: http=127.0.0.1:8080;https=127.0.0.1:8080
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================
========================= IP Configuration: ================================
 
Qualcomm Atheros AR9485WB-EG Wireless Network Adapter = WiFi (Connected)
TAP-Windows Adapter V9 = Ethernet 2 (Connected)
Realtek PCIe GBE Family Controller = Ethernet (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global
set interface interface="Ethernet (Kernel Debugger)" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="WiFi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Bluetooth Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 11" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet 3" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : DESKTOP-LA7C63E
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : home
 
Ethernet adapter Ethernet:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : BC-EE-7B-09-E2-55
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Local Area Connection* 1:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 16-0A-64-B2-2B-3F
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Ethernet adapter Ethernet 2:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : TAP-Windows Adapter V9
   Physical Address. . . . . . . . . : 00-FF-6D-DE-94-B2
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::39be:a79f:f4e9:5233%10(Preferred) 
   IPv4 Address. . . . . . . . . . . : 10.208.22.90(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.252
   Lease Obtained. . . . . . . . . . : 06 August 2017 21:26:13
   Lease Expires . . . . . . . . . . : 06 August 2018 21:26:13
   Default Gateway . . . . . . . . . : 
   DHCP Server . . . . . . . . . . . : 10.208.22.89
   DHCPv6 IAID . . . . . . . . . . . : 604045165
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-21-02-AE-63-BC-EE-7B-09-E2-55
   DNS Servers . . . . . . . . . . . : 10.208.0.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Wireless LAN adapter WiFi:
 
   Connection-specific DNS Suffix  . : home
   Description . . . . . . . . . . . : Qualcomm Atheros AR9485WB-EG Wireless Network Adapter
   Physical Address. . . . . . . . . : 24-0A-64-B2-2B-3F
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::c494:85ed:68ad:723b%9(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.100(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 06 August 2017 21:24:34
   Lease Expires . . . . . . . . . . : 27 August 2017 22:16:35
   Default Gateway . . . . . . . . . : 192.168.1.254
   DHCP Server . . . . . . . . . . . : 192.168.1.254
   DHCPv6 IAID . . . . . . . . . . . : 86248036
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-21-02-AE-63-BC-EE-7B-09-E2-55
   DNS Servers . . . . . . . . . . . : 192.168.1.254
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Bluetooth Network Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 24-0A-64-B2-2B-3E
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  10.208.0.1
 
Name:    google.com
Addresses:  2a00:1450:4009:807::200e
 216.58.212.110
 
 
Pinging google.com [216.58.212.110] with 32 bytes of data:
Reply from 216.58.212.110: bytes=32 time=29ms TTL=57
Reply from 216.58.212.110: bytes=32 time=28ms TTL=57
 
Ping statistics for 216.58.212.110:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 28ms, Maximum = 29ms, Average = 28ms
Server:  UnKnown
Address:  10.208.0.1
 
Name:    yahoo.com
Addresses:  2001:4998:44:204::a7
 2001:4998:c:a06::2:4008
 2001:4998:58:c02::a9
 206.190.36.45
 98.138.253.109
 98.139.180.149
 
 
Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=170ms TTL=51
Reply from 206.190.36.45: bytes=32 time=171ms TTL=51
 
Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 170ms, Maximum = 171ms, Average = 170ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
  6...bc ee 7b 09 e2 55 ......Realtek PCIe GBE Family Controller
  2...16 0a 64 b2 2b 3f ......Microsoft Wi-Fi Direct Virtual Adapter
 10...00 ff 6d de 94 b2 ......TAP-Windows Adapter V9
  9...24 0a 64 b2 2b 3f ......Qualcomm Atheros AR9485WB-EG Wireless Network Adapter
 19...24 0a 64 b2 2b 3e ......Bluetooth Device (Personal Area Network)
  1...........................Software Loopback Interface 1
 13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0    192.168.1.254    192.168.1.100     55
          0.0.0.0        128.0.0.0     10.208.22.89     10.208.22.90     55
     5.101.143.66  255.255.255.255    192.168.1.254    192.168.1.100     55
       10.208.0.1  255.255.255.255     10.208.22.89     10.208.22.90     55
     10.208.22.88  255.255.255.252         On-link      10.208.22.90    311
     10.208.22.90  255.255.255.255         On-link      10.208.22.90    311
     10.208.22.91  255.255.255.255         On-link      10.208.22.90    311
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    331
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    331
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    331
        128.0.0.0        128.0.0.0     10.208.22.89     10.208.22.90     55
      192.168.1.0    255.255.255.0         On-link     192.168.1.100    311
    192.168.1.100  255.255.255.255         On-link     192.168.1.100    311
    192.168.1.255  255.255.255.255         On-link     192.168.1.100    311
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    331
        224.0.0.0        240.0.0.0         On-link      10.208.22.90    311
        224.0.0.0        240.0.0.0         On-link     192.168.1.100    311
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    331
  255.255.255.255  255.255.255.255         On-link      10.208.22.90    311
  255.255.255.255  255.255.255.255         On-link     192.168.1.100    311
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    331 ::1/128                  On-link
 10    311 fe80::/64                On-link
  9    311 fe80::/64                On-link
 10    311 fe80::39be:a79f:f4e9:5233/128
                                    On-link
  9    311 fe80::c494:85ed:68ad:723b/128
                                    On-link
  1    331 ff00::/8                 On-link
 10    311 ff00::/8                 On-link
  9    311 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\SysWOW64\napinsp.dll [54784] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\NLAapi.dll [63488] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [23040] (Microsoft Corporation)
Catalog5 07 C:\Windows\SysWOW64\wshbth.dll [50688] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 12 C:\Windows\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 13 C:\Windows\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [66560] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [85504] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [85504] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [79872] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [31232] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [63488] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 13 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (08/06/2017 11:06:59 PM) (Source: Software Protection Platform Service) (User: )
Description: Failed to schedule Software Protection service for re-start at 2117-07-13T22:06:59Z. Error Code: 0x80070002.
 
Error: (08/06/2017 11:06:29 PM) (Source: Software Protection Platform Service) (User: )
Description: Failed to schedule Software Protection service for re-start at 2117-07-13T22:06:29Z. Error Code: 0x80070002.
 
Error: (08/06/2017 11:05:59 PM) (Source: Software Protection Platform Service) (User: )
Description: Failed to schedule Software Protection service for re-start at 2117-07-13T22:05:59Z. Error Code: 0x80070002.
 
Error: (08/06/2017 11:05:29 PM) (Source: Software Protection Platform Service) (User: )
Description: Failed to schedule Software Protection service for re-start at 2117-07-13T22:05:29Z. Error Code: 0x80070002.
 
Error: (08/06/2017 11:04:59 PM) (Source: Software Protection Platform Service) (User: )
Description: Failed to schedule Software Protection service for re-start at 2117-07-13T22:04:59Z. Error Code: 0x80070002.
 
Error: (08/06/2017 11:04:29 PM) (Source: Software Protection Platform Service) (User: )
Description: Failed to schedule Software Protection service for re-start at 2117-07-13T22:04:29Z. Error Code: 0x80070002.
 
Error: (08/06/2017 11:03:59 PM) (Source: Software Protection Platform Service) (User: )
Description: Failed to schedule Software Protection service for re-start at 2117-07-13T22:03:59Z. Error Code: 0x80070002.
 
Error: (08/06/2017 11:03:29 PM) (Source: Software Protection Platform Service) (User: )
Description: Failed to schedule Software Protection service for re-start at 2117-07-13T22:03:29Z. Error Code: 0x80070002.
 
Error: (08/06/2017 11:02:59 PM) (Source: Software Protection Platform Service) (User: )
Description: Failed to schedule Software Protection service for re-start at 2117-07-13T22:02:59Z. Error Code: 0x80070002.
 
Error: (08/06/2017 11:02:29 PM) (Source: Software Protection Platform Service) (User: )
Description: Failed to schedule Software Protection service for re-start at 2117-07-13T22:02:29Z. Error Code: 0x80070002.
 
 
System errors:
=============
Error: (08/06/2017 09:25:51 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (08/06/2017 09:25:51 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (08/06/2017 09:24:33 PM) (Source: Service Control Manager) (User: )
Description: The CldFlt service failed to start due to the following error: 
%%50 = The request is not supported.
 
 
Error: (08/06/2017 06:58:42 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (08/06/2017 08:28:31 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (08/06/2017 08:28:31 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (08/06/2017 08:28:23 AM) (Source: Service Control Manager) (User: )
Description: The CldFlt service failed to start due to the following error: 
%%50 = The request is not supported.
 
 
Error: (08/06/2017 08:19:48 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (08/05/2017 06:40:40 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (08/05/2017 06:40:40 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
 
Microsoft Office Sessions:
=========================
Error: (08/06/2017 11:06:59 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x800700022117-07-13T22:06:59Z
 
Error: (08/06/2017 11:06:29 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x800700022117-07-13T22:06:29Z
 
Error: (08/06/2017 11:05:59 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x800700022117-07-13T22:05:59Z
 
Error: (08/06/2017 11:05:29 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x800700022117-07-13T22:05:29Z
 
Error: (08/06/2017 11:04:59 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x800700022117-07-13T22:04:59Z
 
Error: (08/06/2017 11:04:29 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x800700022117-07-13T22:04:29Z
 
Error: (08/06/2017 11:03:59 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x800700022117-07-13T22:03:59Z
 
Error: (08/06/2017 11:03:29 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x800700022117-07-13T22:03:29Z
 
Error: (08/06/2017 11:02:59 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x800700022117-07-13T22:02:59Z
 
Error: (08/06/2017 11:02:29 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x800700022117-07-13T22:02:29Z
 
 
========================= Devices: ================================
 
 
**** End of log ****

  • 0

#10
SleepyDude

SleepyDude

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It works now?

 

You have a proxy setup on the local machine did you install that?


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#11
ovenglove

ovenglove

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  • 10 posts

The report is with the system not working.

I've not installed any proxies, only thing I have done network related is is install VPN unlimited. 

The problem was present before I started using the VPN.

 

Below is a log of when the charger is connected and the proxy is not enabled. However, if I look at the proxy setup in the windows control panel, under "manual proxy setup" the setting "Use a proxy server" is turned on. I can turn it off but when I go back to it it is turned back on again. This happens regardless of whether or not  charger is plugged in.

 

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by ilead (administrator) on 07-08-2017 at 08:22:42
Running from "C:\Users\ilead\Downloads"
Microsoft Windows 10 Home  (X64)
Model: N550JV Manufacturer: ASUSTeK COMPUTER INC.
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================
========================= IP Configuration: ================================
 
Qualcomm Atheros AR9485WB-EG Wireless Network Adapter = WiFi (Connected)
TAP-Windows Adapter V9 = Ethernet 2 (Connected)
Realtek PCIe GBE Family Controller = Ethernet (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global
set interface interface="Ethernet (Kernel Debugger)" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="WiFi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Bluetooth Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 11" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet 3" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : DESKTOP-LA7C63E
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : home
 
Ethernet adapter Ethernet:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : BC-EE-7B-09-E2-55
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Local Area Connection* 1:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 16-0A-64-B2-2B-3F
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Ethernet adapter Ethernet 2:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : TAP-Windows Adapter V9
   Physical Address. . . . . . . . . : 00-FF-6D-DE-94-B2
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::39be:a79f:f4e9:5233%10(Preferred) 
   IPv4 Address. . . . . . . . . . . : 10.200.27.242(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.252
   Lease Obtained. . . . . . . . . . : 07 August 2017 08:19:00
   Lease Expires . . . . . . . . . . : 07 August 2018 08:18:59
   Default Gateway . . . . . . . . . : 
   DHCP Server . . . . . . . . . . . : 10.200.27.241
   DHCPv6 IAID . . . . . . . . . . . : 604045165
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-21-02-AE-63-BC-EE-7B-09-E2-55
   DNS Servers . . . . . . . . . . . : 10.200.0.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Wireless LAN adapter WiFi:
 
   Connection-specific DNS Suffix  . : home
   Description . . . . . . . . . . . : Qualcomm Atheros AR9485WB-EG Wireless Network Adapter
   Physical Address. . . . . . . . . : 24-0A-64-B2-2B-3F
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::c494:85ed:68ad:723b%9(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.100(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 07 August 2017 08:18:56
   Lease Expires . . . . . . . . . . : 28 August 2017 08:18:55
   Default Gateway . . . . . . . . . : 192.168.1.254
   DHCP Server . . . . . . . . . . . : 192.168.1.254
   DHCPv6 IAID . . . . . . . . . . . : 86248036
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-21-02-AE-63-BC-EE-7B-09-E2-55
   DNS Servers . . . . . . . . . . . : 192.168.1.254
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Bluetooth Network Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 24-0A-64-B2-2B-3E
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  10.200.0.1
 
Name:    google.com
Addresses:  2a00:1450:400c:c02::66
 74.125.71.138
 74.125.71.100
 74.125.71.101
 74.125.71.139
 74.125.71.113
 74.125.71.102
 
 
Pinging google.com [74.125.71.138] with 32 bytes of data:
Reply from 74.125.71.138: bytes=32 time=26ms TTL=48
Reply from 74.125.71.138: bytes=32 time=26ms TTL=48
 
Ping statistics for 74.125.71.138:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 26ms, Maximum = 26ms, Average = 26ms
Server:  UnKnown
Address:  10.200.0.1
 
Name:    yahoo.com
Addresses:  2001:4998:58:c02::a9
 2001:4998:44:204::a7
 2001:4998:c:a06::2:4008
 98.139.180.149
 206.190.36.45
 98.138.253.109
 
 
Pinging yahoo.com [98.139.180.149] with 32 bytes of data:
Reply from 98.139.180.149: bytes=32 time=99ms TTL=54
Reply from 98.139.180.149: bytes=32 time=98ms TTL=54
 
Ping statistics for 98.139.180.149:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 98ms, Maximum = 99ms, Average = 98ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
  6...bc ee 7b 09 e2 55 ......Realtek PCIe GBE Family Controller
  2...16 0a 64 b2 2b 3f ......Microsoft Wi-Fi Direct Virtual Adapter
 10...00 ff 6d de 94 b2 ......TAP-Windows Adapter V9
  9...24 0a 64 b2 2b 3f ......Qualcomm Atheros AR9485WB-EG Wireless Network Adapter
 19...24 0a 64 b2 2b 3e ......Bluetooth Device (Personal Area Network)
  1...........................Software Loopback Interface 1
 13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0    192.168.1.254    192.168.1.100     55
          0.0.0.0        128.0.0.0    10.200.27.241    10.200.27.242     55
       10.200.0.1  255.255.255.255    10.200.27.241    10.200.27.242     55
    10.200.27.240  255.255.255.252         On-link     10.200.27.242    311
    10.200.27.242  255.255.255.255         On-link     10.200.27.242    311
    10.200.27.243  255.255.255.255         On-link     10.200.27.242    311
       37.9.61.18  255.255.255.255    192.168.1.254    192.168.1.100     55
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    331
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    331
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    331
        128.0.0.0        128.0.0.0    10.200.27.241    10.200.27.242     55
      192.168.1.0    255.255.255.0         On-link     192.168.1.100    311
    192.168.1.100  255.255.255.255         On-link     192.168.1.100    311
    192.168.1.255  255.255.255.255         On-link     192.168.1.100    311
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    331
        224.0.0.0        240.0.0.0         On-link     10.200.27.242    311
        224.0.0.0        240.0.0.0         On-link     192.168.1.100    311
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    331
  255.255.255.255  255.255.255.255         On-link     10.200.27.242    311
  255.255.255.255  255.255.255.255         On-link     192.168.1.100    311
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    331 ::1/128                  On-link
 10    311 fe80::/64                On-link
  9    311 fe80::/64                On-link
 10    311 fe80::39be:a79f:f4e9:5233/128
                                    On-link
  9    311 fe80::c494:85ed:68ad:723b/128
                                    On-link
  1    331 ff00::/8                 On-link
 10    311 ff00::/8                 On-link
  9    311 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\SysWOW64\napinsp.dll [54784] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\NLAapi.dll [63488] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [23040] (Microsoft Corporation)
Catalog5 07 C:\Windows\SysWOW64\wshbth.dll [50688] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 12 C:\Windows\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 13 C:\Windows\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [66560] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [85504] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [85504] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [79872] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [31232] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [63488] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 13 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (08/07/2017 08:22:25 AM) (Source: Software Protection Platform Service) (User: )
Description: Failed to schedule Software Protection service for re-start at 2117-07-14T07:22:25Z. Error Code: 0x80070002.
 
Error: (08/07/2017 08:21:55 AM) (Source: Software Protection Platform Service) (User: )
Description: Failed to schedule Software Protection service for re-start at 2117-07-14T07:21:55Z. Error Code: 0x80070002.
 
Error: (08/07/2017 08:21:25 AM) (Source: Software Protection Platform Service) (User: )
Description: Failed to schedule Software Protection service for re-start at 2117-07-14T07:21:25Z. Error Code: 0x80070002.
 
Error: (08/07/2017 08:20:55 AM) (Source: Software Protection Platform Service) (User: )
Description: Failed to schedule Software Protection service for re-start at 2117-07-14T07:20:55Z. Error Code: 0x80070002.
 
Error: (08/07/2017 08:20:25 AM) (Source: Software Protection Platform Service) (User: )
Description: Failed to schedule Software Protection service for re-start at 2117-07-14T07:20:25Z. Error Code: 0x80070002.
 
Error: (08/07/2017 08:19:55 AM) (Source: Software Protection Platform Service) (User: )
Description: Failed to schedule Software Protection service for re-start at 2117-07-14T07:19:55Z. Error Code: 0x80070002.
 
Error: (08/07/2017 08:19:25 AM) (Source: Software Protection Platform Service) (User: )
Description: Failed to schedule Software Protection service for re-start at 2117-07-14T07:19:25Z. Error Code: 0x80070002.
 
Error: (08/07/2017 08:18:55 AM) (Source: Software Protection Platform Service) (User: )
Description: Failed to schedule Software Protection service for re-start at 2117-07-14T07:18:55Z. Error Code: 0x80070002.
 
Error: (08/06/2017 11:18:22 PM) (Source: Software Protection Platform Service) (User: )
Description: Failed to schedule Software Protection service for re-start at 2117-07-13T22:18:22Z. Error Code: 0x80070002.
 
Error: (08/06/2017 11:17:52 PM) (Source: Software Protection Platform Service) (User: )
Description: Failed to schedule Software Protection service for re-start at 2117-07-13T22:17:52Z. Error Code: 0x80070002.
 
 
System errors:
=============
Error: (08/07/2017 08:18:53 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (08/06/2017 11:09:43 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (08/06/2017 11:09:43 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (08/06/2017 11:09:36 PM) (Source: Service Control Manager) (User: )
Description: The CldFlt service failed to start due to the following error: 
%%50 = The request is not supported.
 
 
Error: (08/06/2017 09:25:51 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (08/06/2017 09:25:51 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (08/06/2017 09:24:33 PM) (Source: Service Control Manager) (User: )
Description: The CldFlt service failed to start due to the following error: 
%%50 = The request is not supported.
 
 
Error: (08/06/2017 06:58:42 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (08/06/2017 08:28:31 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (08/06/2017 08:28:31 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
 
Microsoft Office Sessions:
=========================
Error: (08/07/2017 08:22:25 AM) (Source: Software Protection Platform Service)(User: )
Description: 0x800700022117-07-14T07:22:25Z
 
Error: (08/07/2017 08:21:55 AM) (Source: Software Protection Platform Service)(User: )
Description: 0x800700022117-07-14T07:21:55Z
 
Error: (08/07/2017 08:21:25 AM) (Source: Software Protection Platform Service)(User: )
Description: 0x800700022117-07-14T07:21:25Z
 
Error: (08/07/2017 08:20:55 AM) (Source: Software Protection Platform Service)(User: )
Description: 0x800700022117-07-14T07:20:55Z
 
Error: (08/07/2017 08:20:25 AM) (Source: Software Protection Platform Service)(User: )
Description: 0x800700022117-07-14T07:20:25Z
 
Error: (08/07/2017 08:19:55 AM) (Source: Software Protection Platform Service)(User: )
Description: 0x800700022117-07-14T07:19:55Z
 
Error: (08/07/2017 08:19:25 AM) (Source: Software Protection Platform Service)(User: )
Description: 0x800700022117-07-14T07:19:25Z
 
Error: (08/07/2017 08:18:55 AM) (Source: Software Protection Platform Service)(User: )
Description: 0x800700022117-07-14T07:18:55Z
 
Error: (08/06/2017 11:18:22 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x800700022117-07-13T22:18:22Z
 
Error: (08/06/2017 11:17:52 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x800700022117-07-13T22:17:52Z
 
 
========================= Devices: ================================
 
 
**** End of log ****

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#12
SleepyDude

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You have to find what is working as proxy...

 

- make sure the proxy is enable and that you have access to the internet

- download https://live.sysinte...com/Tcpview.exeand save the file on the Desktop

- run tcpview and accept all the prompts

 

On the Local Address list look for port :8080 see if you can find the name of the program that is replying on that port


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#13
ovenglove

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Enclosed is a screenshot, there's a lot of ISUSPM.EXE using that port along with a few system processes. If I disconnect the charger they all slowly disappear after turning red. Most of the other non 8080 processes remain.

 

Attached Thumbnails

  • Screenshot 2017-08-07 10.20.38.png

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#14
SleepyDude

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- download Process Explorer https://live.sysinte...com/procexp.exe save the file on the Desktop
- right click procexp and select Run As Administrator
- on the list of processes locate the ISUSPM with the same PID you find using TCPVIEW
- right click the ISUSPM process and select Properties to check the file path
 
Maybe the path to the file will provide some insights about the program that is installed.
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#15
ovenglove

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Hi again, here is a screenshot of the result.

Sadly it doesn't lead to anything useful from what I can see. 

I looked at the creation date of the file and checked the dates in the list of installed apps for that time and date, the closest was 7zip.

Still stumped.

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  • ScreenShot.png

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