[RKinner]

Looks like we need to rebuild the search index.

 

Control Panel, (View by: Large Icons)  Indexing Options.

 

 Advanced

 

Rebuild

 

Then clear the event logs:

 

 

Right click on  Computer and select Manage (Yes) Then click on the arrow in front of Event Viewer. Next Click on the arrow in front of Windows Logs Right click on System and Clear Log, Clear. Repeat for Application.

 

Reboot

 

Run VEW again as before.

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VEW application log

 

Vino's Event Viewer v01c run on Windows 2008 in English

Report run at 11/08/2017 7:05:01 PM

 

Note: All dates below are in the format dd/mm/yyyy

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

'Application' Log - Critical Type

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

'Application' Log - Error Type

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

'Application' Log - Warning Type

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Log: 'Application' Date/Time: 11/08/2017 11:57:19 PM

Type: Warning Category: 0

Event: 1530 Source: Microsoft-Windows-User Profiles Service

Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.     DETAIL -   6 user registry handles leaked from \Registry\User\S-1-5-21-2642546764-1993480236-4026764921-1001:

Process 1276 (\Device\HarddiskVolume2\Program Files (x86)\AVG\AVG PC TuneUp\TuneUpUtilitiesService64.exe) has opened key \REGISTRY\USER\S-1-5-21-2642546764-1993480236-4026764921-1001

Process 1276 (\Device\HarddiskVolume2\Program Files (x86)\AVG\AVG PC TuneUp\TuneUpUtilitiesService64.exe) has opened key \REGISTRY\USER\S-1-5-21-2642546764-1993480236-4026764921-1001

Process 1276 (\Device\HarddiskVolume2\Program Files (x86)\AVG\AVG PC TuneUp\TuneUpUtilitiesService64.exe) has opened key \REGISTRY\USER\S-1-5-21-2642546764-1993480236-4026764921-1001

Process 1708 (\Device\HarddiskVolume2\Program Files (x86)\AVG\Antivirus\AVGSvc.exe) has opened key \REGISTRY\USER\S-1-5-21-2642546764-1993480236-4026764921-1001

Process 936 (\Device\HarddiskVolume2\Windows\System32\winlogon.exe) has opened key \REGISTRY\USER\S-1-5-21-2642546764-1993480236-4026764921-1001

Process 1276 (\Device\HarddiskVolume2\Program Files (x86)\AVG\AVG PC TuneUp\TuneUpUtilitiesService64.exe) has opened key \REGISTRY\USER\S-1-5-21-2642546764-1993480236-4026764921-1001\Software\AVG\AWL\Nag

 

VEW system log

 

Vino's Event Viewer v01c run on Windows 2008 in English

Report run at 11/08/2017 7:06:17 PM

 

Note: All dates below are in the format dd/mm/yyyy

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

'System' Log - Critical Type

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

'System' Log - Error Type

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Log: 'System' Date/Time: 12/08/2017 12:00:32 AM

Type: Error Category: 0

Event: 7011 Source: Service Control Manager

A timeout (30000 milliseconds) was reached while waiting for a transaction response from the HPWMISVC service.

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

'System' Log - Warning Type

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Log: 'System' Date/Time: 11/08/2017 11:57:25 PM

Type: Warning Category: 0

Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig

WLAN AutoConfig service has successfully stopped. 

 

Log: 'System' Date/Time: 11/08/2017 11:57:25 PM

Type: Warning Category: 0

Event: 10002 Source: Microsoft-Windows-WLAN-AutoConfig

WLAN Extensibility Module has stopped.  Module Path: C:\Windows\System32\IWMSSvc.dll 

 

[gregahoffman]

VEW application log

 

Vino's Event Viewer v01c run on Windows 2008 in English

Report run at 11/08/2017 7:05:01 PM

 

Note: All dates below are in the format dd/mm/yyyy

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

'Application' Log - Critical Type

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

'Application' Log - Error Type

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

'Application' Log - Warning Type

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Log: 'Application' Date/Time: 11/08/2017 11:57:19 PM

Type: Warning Category: 0

Event: 1530 Source: Microsoft-Windows-User Profiles Service

Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.     DETAIL -   6 user registry handles leaked from \Registry\User\S-1-5-21-2642546764-1993480236-4026764921-1001:

Process 1276 (\Device\HarddiskVolume2\Program Files (x86)\AVG\AVG PC TuneUp\TuneUpUtilitiesService64.exe) has opened key \REGISTRY\USER\S-1-5-21-2642546764-1993480236-4026764921-1001

Process 1276 (\Device\HarddiskVolume2\Program Files (x86)\AVG\AVG PC TuneUp\TuneUpUtilitiesService64.exe) has opened key \REGISTRY\USER\S-1-5-21-2642546764-1993480236-4026764921-1001

Process 1276 (\Device\HarddiskVolume2\Program Files (x86)\AVG\AVG PC TuneUp\TuneUpUtilitiesService64.exe) has opened key \REGISTRY\USER\S-1-5-21-2642546764-1993480236-4026764921-1001

Process 1708 (\Device\HarddiskVolume2\Program Files (x86)\AVG\Antivirus\AVGSvc.exe) has opened key \REGISTRY\USER\S-1-5-21-2642546764-1993480236-4026764921-1001

Process 936 (\Device\HarddiskVolume2\Windows\System32\winlogon.exe) has opened key \REGISTRY\USER\S-1-5-21-2642546764-1993480236-4026764921-1001

Process 1276 (\Device\HarddiskVolume2\Program Files (x86)\AVG\AVG PC TuneUp\TuneUpUtilitiesService64.exe) has opened key \REGISTRY\USER\S-1-5-21-2642546764-1993480236-4026764921-1001\Software\AVG\AWL\Nag

 

VEW system log

 

Vino's Event Viewer v01c run on Windows 2008 in English

Report run at 11/08/2017 7:06:17 PM

 

Note: All dates below are in the format dd/mm/yyyy

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

'System' Log - Critical Type

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

'System' Log - Error Type

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Log: 'System' Date/Time: 12/08/2017 12:00:32 AM

Type: Error Category: 0

Event: 7011 Source: Service Control Manager

A timeout (30000 milliseconds) was reached while waiting for a transaction response from the HPWMISVC service.

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

'System' Log - Warning Type

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Log: 'System' Date/Time: 11/08/2017 11:57:25 PM

Type: Warning Category: 0

Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig

WLAN AutoConfig service has successfully stopped. 

 

Log: 'System' Date/Time: 11/08/2017 11:57:25 PM

Type: Warning Category: 0

Event: 10002 Source: Microsoft-Windows-WLAN-AutoConfig

WLAN Extensibility Module has stopped.  Module Path: C:\Windows\System32\IWMSSvc.dll 

 

[RKinner]

Log: 'System' Date/Time: 12/08/2017 12:00:32 AM

Type: Error Category: 0

Event: 7011 Source: Service Control Manager

A timeout (30000 milliseconds) was reached while waiting for a transaction response from the HPWMISVC service.

 

 

Still this thing from HP.

 

Copy the following line

 

sc config HPWMISVC start= disabled

 

 

Open an Elevated Command Prompt:

Win 7: Start, All Programs, Accessories then right click on Command Prompt and Run as Administrator

Win 8: http://www.eightforu...indows-8-a.html

win 10: http://www.howtogeek...-in-windows-10/

 

Right click and Paste (or Edit then Paste) and the copied line should appear.

Hit Enter if the prompt does not return.

 

Do you get an error?  If not that should stop it from trying to run.

 

How is the PC running now?  

 

[gregahoffman]

it said success

 

comp seems to be stable, i guess my main concern was that trojan or any leftovers

 

appreciate all your help

[RKinner]

Time to clean up:

 

To delete the Quarantine Folder used by FRST create a fixlist.txt file with just the following line:

 

DeleteQuarantine:

 

Save the fixlist.txt to the same folder as FRST then run FRST and hit Fix.  You can easily delete any other folders and logs.

 

If we installed Speccy it needs to be uninstalled.  Process Explorer, VEW, AdwCleaner, JRT  and their logs and Speccy's log can just be deleted.

 

Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat.  Flash is now the most malware targeted program so it must be kept up to date.  Be careful with Adobe.  They are fond of offering optional downloads like yahoo or Ask toolbars or that worthless McAfee Security Scan.  Go slow and uncheck the optional stuff.

 

Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program.  There is an exploit out there now that can use it to get on your PC.  For Adobe Reader:  Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript.  OK Close program.  It's the same for Foxit reader except you uncheck Enable Javascript Actions. 

 

 

If you use Chrome/Firefox then get the Ublock Origin  Add-on from https://www.ublock.org/.  For IE go to adblockplus.org  and get the add-on.  (It's actually a program for IE)

 

If Chrome/Firefox is slow loading make sure it only has the current Java add-on.  Then download and run Speedy Fox.

http://www.crystalidea.com/speedyfox.  Close Chrome/Firefox/Skpe. Hit Optimize.   You can run it any time that Chrome/Firefox seems slow starting..

 

To prevent a relatively new phishing attack:  In Firefox, type:

 

about:config

 

in the URL box and hit Enter.  You should get a new page of options (if you get a notice about voiding the warranty just cancel the warning).  In the Search box put in 

 

puny

 

You should only get one option:

network.IDN_show_punycode

We want it to say True but by default it is False so double click on it to toggle from False to True.

Close and restart firefox.

 

To test it you can go to:

 

https://www.xn--80ak6aa92e.com/

 

If the value is false you will see https://www.apple.cominstead of the correct value

 

 

If you are a Facebook user get the FB Purity extension for your browser:

http://www.fbpurity.com/

This will stop all of the suggested pages and ads so that Facebook loads much quicker.

 

 

Be warned:  If you use Limewire, utorrent or any of the other P2P programs you will probably be coming back to the Malware Removal forum.  If you must use P2P then submit any files you get to http://virustotal.combefore you open them.

 

Due to a recent rise in the number of Crytolocker infections I am now recommending you install:

 

CryptoPrevent

 

http://www.foolishIT.../cryptoprevent/

 

The free version does not update on its own so you should check for updated versions once in a while. When you install it the default is NONE which is kind of worthless so change it to Standard or default. If you have problems after installing CryptoPrevent you can just uninstall it.

 

If you have a router, log on to it today and change the default password!  If using a Wireless router you really should be using encryption on the link.  Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business.  See http://www.king5.com...0637284.htmlandhttp://www.seattlepi...ted-1344185.php for why encryption is important.  If you don't know how, visit the router maker's website.  They all have detailed step by step instructions or a wizard you can download.

 

Special note on Java.  Old Java versions should be removed after first clearing the Java Cache by following the instructions in:

http://www.java.com/...lugin_cache.xml

Then remove the old versions by going to Control Panel, Programs and Features and Uninstall all Java programs which are not Java Version 7 update 25 or better.  These may call themselves: Java Runtime, Runtime Environment, Runtime, JRE, Java Virtual Machine, Virtual Machine, Java VM, JVM, VM, J2RE, J2SE.  Get the latest version from Java.com.  They will usually attempt to foist some garbage like the Ask toolbar, Yahoo toolbar or McAfee Security Scan on you as part of the download.  Just uncheck the garbage before the download (or install) starts.  If you use a 64-bit browser and want the 64-bit version of Java you need to use it to visit java.com.

Due to multiple security problems with Java we are now recommending that it not be installed unless you absolutely know you need it.  IF that is the case then go to Control Panel, Java, Security and slide it up to the highest level.  OK.

[gregahoffman]

thank you for all your help

 

i really appreciate it

 

what is catylist control?

 

whenever i reboot, a pop up says it isn't working?

Edited by gregahoffman, 12 August 2017 - 07:06 AM.

[RKinner]

Part of your video driver.  Try installing the latest version of:

 

ATI Catalyst Install Manager 

[gregahoffman]

tried, it just screwed up my resolution.

 

made screen saver picture fuzzy and increased eveythings size.

 

i reverted back

 

thanks for the info though

[RKinner]

Sounds like it didn't have the resolution set correctly.  You can right click on the desktop and select Screen Resolution then change to to a higher value.

[gregahoffman]

i tried, everything other than that is working well

[RKinner]

If you still get the error:

 

Search for

 

msconfig

 

hit Enter

 

Click on Startup tab

uncheck

StartCCC

OK

Reboot

 

Do you still get the error?

[gregahoffman]

that got rid of the error

[RKinner]

Great.

[gregahoffman]

all has been running well until today, everything got really slow and my wireless keeps disconnecting & reconnecting.

 

check connectivity with inssider and all looked good, also rand JRT & adware but no problems were found

 

any idea where i should look next?

[RKinner]

Please download MiniToolBox, save it to your desktop and run it.

 

Checkmark the following checkboxes:

Flush DNS

Report IE Proxy Settings

Reset IE Proxy Settings

Report FF Proxy Settings

Reset FF Proxy Settings

List content of Hosts

List IP configuration

List Winsock Entries

List last 10 Event Viewer Errors

List Installed Programs

List Devices

List Users, Partitions and Memory size.

List Minidump Files

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

 

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.