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Can't get into Windows


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#1
RedSuedePump

RedSuedePump

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Hi,

 

My daughter uses my old desktop to use skype and play Minecraft and other online games (mostly Roblox) and has done so without any trouble for the last year or so.

 

However, now, when she tries to start the computer up, it goes into automatic repair mode and we are then told it can't be repaired, so we can either turn it off or reset it.

 

The reset has two options, you either lose all of your files or you keep them. We tried the option where you get to keep them and it was unsuccessful, so it looks like we are going to have to reset Windows and lose all of her data. It's not a massive loss, all she'll lose is all of her Minecraft worlds, her Roblox log-in and her Minecraft mods (which we could download again). That said, I'd like to see if there are any other options open to us, before we abandon the data.

 

I can also go into advanced options where there are various other repair options which end unsuccessfully, but it also gives me the chance to open the Command prompt, which does open up.

 

Is there anything that can be done in the Command prompt mode that would enable us to get back into Windows to save her files?

 

Obviously, I haven't attached an FRST file, as I can't get into Windows and run it.

 

Thanks in advance for any help.

 

RSP


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#2
dbreeze

dbreeze

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Since this is the same as an "un-bootable Windows system", you can use these steps in this link: http://www.geekstogo...l/#entry2151691

This will get a log that can help us see what is happening on this system. Thank you.
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#3
RedSuedePump

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Hi,

 

Sorry for the delay in replying. The link that you posted is for VISTA and Windows 7. The problem PC runs on Windows 10 and doesn't seem to work with those instructions. Pressing F8 doesn't get me anything during boot-up.

 

Is there a similar tutorial for Windows 10?

 

TIA

 

RSP


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