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Dell Lattitude won't acknowledge my external HD


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#1
RebelGamer137

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I am using a Seagate external slim hd and my laptop (a Latitude E6420)  will no longer acknowledge it. I get a secure connection failed while its plugged in on some sites. I tried rebooting my machine twice already and that did not help. My drive also has a light on it and that will not light up anymore. The drive is fairly new and my laptop is freshly refurbished.  Any idea what might be wrong?

 

EDIT Device manager acknowledges it but the rest of my system won't.

 

EDIT 2- It stopped doing the secure connection failed for now when its plugged after another reboot.


Edited by RebelGamer137, 21 August 2017 - 11:58 PM.

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#2
SpywareDr

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Click Start, right-click Computer and select Manage. Under Storage, select Disk Management. Do you see it listed in there?

 

If not, try unplugging it, waiting a minute and then plugging it back in.

 

If still nothing, try a different USB port.

 

If still nothing, try it on another computer.

 

If still nothing, the hard drive, or its SATA-to-USB electronics may be dead. :(


Edited by SpywareDr, 22 August 2017 - 07:29 AM.

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#3
RebelGamer137

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It does show up under device management,


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#4
SpywareDr

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Does the drive show up in Disk Management?

 

(If you're running Windows 7, click Start, right-click Computer and select Manage. Under Storage, select Disk Management. If you're running a different version of Windows, let us know and we'll try to find the keystrokes for you).


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#5
RebelGamer137

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Does not show up under storage management but it does show up under device management. I already ordered a new cable. I am using Windows 7.


Edited by RebelGamer137, 22 August 2017 - 01:43 PM.

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#6
SpywareDr

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Hope the cable solves the problem. Let us know ...


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#7
RebelGamer137

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Got the cord, and it did not help.


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#8
123Runner

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Can I assume that your wording of storage management is what we are referring to as disk management?

 

When in disk management can you right click and then click on open?

 

If you can open it then you might have a drive letter conflict. Meaning you have 2 devices that are named the same drive letter.

Have you added any other components to the system?

Is your storage drive using a dedicated letter for the drive? EX: I have 2 drives I designated T and Z for backup purposes.


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