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Possible virus: Malwarebytes won't load, laptop freezing


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#16
JSntgRvr

JSntgRvr

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  • Please download Malwarebytes Anti-Rootkit and save the file to your Desktop.
  • Right-Click MBAR.exe and select AVOiBNU.jpgRun as administrator to run the installer.
  • Select your Desktop as the location to extract the contents and click OK. The programme should open upon completion.
  • Click Next, followed by Update. Upon update completion, click Next.
  • Ensure Drivers, Sectors & System are checked and click Scan.
  • Note: Do not use your computer during the scan.
  • Upon completion:
    • If no infection is found, close the MBAR window.
    • If an infection is found, ensure Create Restore Point is checked and click Cleanup. Reboot when prompted.

  • Two logs (mbar-log.txt and system-log.txt) will be created. Copy the contents of both logs and paste in your next reply. Both logs can be found in the MBAR folder.

 


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