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Freezing, probably a virus

Freezing Laptop Freezing Acer

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#1
catherine8817

catherine8817

    New Member

  • Member
  • Pip
  • 3 posts
Hi,
 
I have an Acer Aspire E 15 and over the past day it has been freezing constantly. Can't go 5 minutes without a prolonged freeze. I'm really not sure what the issue is but its driving me mad as everytime I go to do something I have to wait for 10 mins until i can get back in. Also whenever I try to open folders it takes forever but it hasn't frozen. Its also taking aes to turn off. The screen is black but you can still hear it. It could be like that for about 10 mins
 
I'm trying to post my logs but keeps freezing. Will keep trying

I would appreciate and advice or help on what I could do.  
 
Many thanks
 
Catherine

Edited by catherine8817, 13 September 2017 - 05:51 PM.

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#2
RKinner

RKinner

    Malware Expert

  • Expert
  • 19,911 posts
  • MVP
Get Process Explorer
 
Save it to your desktop then run it (Vista or Win7+ - right click and Run As Administrator).  
 
View, Select Column, check Verified Signer, OK
Options, Verify Image Signatures
 
 
Click twice on the CPU column header  to sort things by CPU usage with the big hitters at the top.  
 
Wait a full minute then:
 
File, Save As, Save.  Note the file name.   Open the file  on your desktop and copy and paste the text to a reply.
 
 
Copy the next 2 lines:
 
TASKLIST /SVC  > \junk.txt
notepad \junk.txt
 
Open an Elevated Command Prompt:
Win 7: Start, All Programs, Accessories then right click on Command Prompt and Run as Administrator
 
Right click and Paste (or Edit then Paste) and the copied lines should appear.
Hit Enter if notepad does not open.  Copy and paste the text from notepad into a reply. 

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#3
catherine8817

catherine8817

    New Member

  • Topic Starter
  • Member
  • Pip
  • 3 posts
Hi
 
Thanks for the help.
 
Process CPU Private Bytes Working Set PID Description Company Name Verified Signer
AcerPortal.exe 29,324 K 1,968 K 14516 Acer Portal Acer (Verified) Acer Incorporated
AdminService.exe 4,576 K 6,932 K 3176 Windows Setup API Windows ® Win 7 DDK provider (Verified) Qualcomm Atheros
ApplicationFrameHost.exe 5,824 K 24,136 K 15120 Application Frame Host Microsoft Corporation (Verified) Microsoft Windows
audiodg.exe 9,896 K 16,712 K 13828 Windows Audio Device Graph Isolation Microsoft Corporation (Verified) Microsoft Windows
avgsvca.exe 10,160 K 30,668 K 1472 AVG Service Process AVG Technologies CZ, s.r.o. (Verified) AVG Technologies CZ
avguix.exe 18,312 K 28,560 K 1208 AVG User Interface AVG Technologies CZ, s.r.o. (Verified) AVG Technologies CZ
backgroundTaskHost.exe Suspended 17,476 K 12,292 K 15256 Background Task Host Microsoft Corporation (Verified) Microsoft Windows
ccd.exe 8,136 K 15,080 K 10576 AcerCloud Client Acer Cloud Technology (Verified) Acer Incorporated
CCDMonitorService.exe 2,064 K 3,472 K 3200 CCD Monitor Service Acer Incorporated (Verified) Acer Incorporated
chrome.exe 5,312 K 15,756 K 8412 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 5,320 K 15,032 K 6168 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 30,840 K 77,048 K 1148 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 26,520 K 72,648 K 16616 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 31,660 K 75,448 K 7728 Google Chrome Google Inc. (Verified) Google Inc
conhost.exe 1,632 K 5,388 K 10692 Console Window Host Microsoft Corporation (Verified) Microsoft Windows
dasHost.exe 1,328 K 4,444 K 12992 Device Association Framework Provider Host Microsoft Corporation (Verified) Microsoft Windows
dllhost.exe 1,948 K 9,456 K 1188 COM Surrogate Microsoft Corporation (Verified) Microsoft Windows
ePowerButton_NB.exe 55,092 K 2,056 K 15580 ePowerButton_NB Acer Incorporated (Verified) Acer Incorporated
ePowerSvc.exe 2,616 K 9,336 K 68 ePowerSvc Acer Incorporated (Verified) Acer Incorporated
fontdrvhost.exe 1,672 K 3,352 K 556 Usermode Font Driver Host Microsoft Corporation (Verified) Microsoft Windows
GoogleCrashHandler.exe 1,676 K 336 K 6272 Google Crash Handler Google Inc. (Verified) Google Inc
GoogleCrashHandler64.exe 1,628 K 336 K 6436 Google Crash Handler Google Inc. (Verified) Google Inc
googledrivesync.exe 3,064 K 4,204 K 10460 (Verified) Google Inc
igfxCUIService.exe 2,176 K 8,428 K 2180 igfxCUIService Module Intel Corporation (Verified) Intel® pGFX
igfxEM.exe 4,104 K 13,504 K 12912 igfxEM Module Intel Corporation (Verified) Intel® pGFX
igfxext.exe 3,720 K 11,108 K 524 igfxext Module Intel Corporation (Verified) Intel® pGFX
igfxHK.exe 3,244 K 10,748 K 6664 igfxHK Module Intel Corporation (Verified) Intel® pGFX
igfxTray.exe 3,672 K 11,964 K 16816 (Verified) Intel® pGFX
isa.exe 8,472 K 13,840 K 2096 Intel® Security Assist Intel Corporation (No signature was present in the subject) Intel Corporation
jhi_service.exe 1,548 K 6,020 K 920 Intel® Dynamic Application Loader Host Interface Intel Corporation (Verified) Intel Corporation - Embedded Subsystems and IP Blocks Group
LMS.exe 3,344 K 10,504 K 11032 Intel® Local Management Service Intel Corporation (Verified) Intel Corporation - Embedded Subsystems and IP Blocks Group
mfefire.exe < 0.01 2,912 K 8,052 K 4968 McAfee Core Firewall Service McAfee, Inc. (Verified) McAfee
mfemms.exe 2,300 K 6,576 K 3256 McAfee Management Service McAfee, Inc. (Verified) McAfee
mfevtps.exe 1,824 K 5,656 K 3280 McAfee Process Validation Service McAfee, Inc. (Verified) McAfee
mfevtps.exe 3,564 K 6,912 K 4344 McAfee Process Validation Service McAfee, Inc. (Verified) McAfee
MSASCuiL.exe 2,728 K 10,876 K 11060 Windows Defender notification icon Microsoft Corporation (Verified) Microsoft Windows
nssm.exe 1,856 K 5,232 K 3240 The non-sucking service manager (No signature was present in the subject)
 
 
 
Image Name                     PID Services                                    
========================= ======== ============================================
System Idle Process              0 N/A                                         
System                           4 N/A                                         
smss.exe                       504 N/A                                         
csrss.exe                      772 N/A                                         
wininit.exe                    868 N/A                                         
services.exe                  1016 N/A                                         
lsass.exe                      180 KeyIso, SamSs, VaultSvc                     
svchost.exe                    532 PlugPlay                                    
fontdrvhost.exe                556 N/A                                         
svchost.exe                    708 BrokerInfrastructure, DcomLaunch, Power,    
                                   SystemEventsBroker                          
svchost.exe                    420 RpcEptMapper, RpcSs                         
svchost.exe                   1044 LSM                                         
svchost.exe                   1236 NcbService                                  
svchost.exe                   1252 bthserv                                     
svchost.exe                   1260 BFE, CoreMessagingRegistrar, MpsSvc         
svchost.exe                   1332 TimeBrokerSvc                               
svchost.exe                   1372 Schedule                                    
svchost.exe                   1428 ProfSvc                                     
svchost.exe                   1504 EventLog                                    
svchost.exe                   1524 hidserv                                     
svchost.exe                   1612 DeviceAssociationService                    
svchost.exe                   1676 UserManager                                 
svchost.exe                   1724 nsi                                         
svchost.exe                   1804 Dhcp                                        
svchost.exe                   1856 StateRepository                             
svchost.exe                   1960 NlaSvc                                      
svchost.exe                   2036 netprofm                                    
svchost.exe                   1992 EventSystem                                 
svchost.exe                   2052 Themes                                      
svchost.exe                   2152 SENS                                        
igfxCUIService.exe            2180 igfxCUIService2.0.0.0                       
svchost.exe                   2260 FontCache                                   
svchost.exe                   2268 AudioEndpointBuilder                        
svchost.exe                   2356 Winmgmt                                     
svchost.exe                   2408 Audiosrv                                    
svchost.exe                   2516 Dnscache                                    
svchost.exe                   2532 DusmSvc                                     
svchost.exe                   2544 Wcmsvc                                      
svchost.exe                   2736 WlanSvc                                     
svchost.exe                   2972 ShellHWDetection                            
AVGSvc.exe                    3020 AVG Antivirus                               
spoolsv.exe                   2868 Spooler                                     
svchost.exe                   2500 LanmanWorkstation                           
AppleMobileDeviceService.     3168 Apple Mobile Device Service                 
AdminService.exe              3176 AtherosSvc                                  
mDNSResponder.exe             3184 Bonjour Service                             
svchost.exe                   3192 DiagTrack                                   
CCDMonitorService.exe         3200 CCDMonitorService                           
svchost.exe                   3212 DPS                                         
svchost.exe                   3232 WinHttpAutoProxySvc                         
nssm.exe                      3240 ExpressVpnService                           
mfemms.exe                    3256 mfemms                                      
svchost.exe                   3268 CryptSvc                                    
mfevtps.exe                   3280 mfevtp                                      
svchost.exe                   3300 LanmanServer                                
svchost.exe                   3336 PcaSvc                                      
PEFService.exe                3344 PEFService                                  
OfficeClickToRun.exe          3352 ClickToRunSvc                               
rpdsvc.exe                    3376 RealTimes Desktop Service                   
SecurityHealthService.exe     3424 SecurityHealthService                       
vpnsvc.exe                    3432 SecureLine                                  
svchost.exe                   3576 stisvc                                      
svchost.exe                   3584 SysMain                                     
svchost.exe                   3616 tiledatamodelsvc                            
svchost.exe                   3640 TrkWks                                      
svchost.exe                   3660 WpnService                                  
xvpnd.exe                     3840 N/A                                         
conhost.exe                   3936 N/A                                         
Memory Compression            3332 N/A                                         
svchost.exe                   4188 WdiServiceHost                              
svchost.exe                   4300 iphlpsvc                                    
mfevtps.exe                   4344 N/A                                         
svchost.exe                   4572 WdiSystemHost                               
svchost.exe                   4672 Netman                                      
mfefire.exe                   4968 N/A                                         
svchost.exe                   5768 wscsvc                                      
PresentationFontCache.exe     1828 FontCache3.0.0.0                            
svchost.exe                   5660 TokenBroker                                 
svchost.exe                   4544 CDPSvc                                      
GoogleCrashHandler.exe        6272 N/A                                         
GoogleCrashHandler64.exe      6436 N/A                                         
SearchIndexer.exe             6900 WSearch                                     
QASvc.exe                     6968 QASvc                                       
QALSvc.exe                    7004 QALSvc                                      
WmiPrvSE.exe                  7248 N/A                                         
svchost.exe                   8040 LicenseManager                              
svchost.exe                   8920 Appinfo                                     
ePowerSvc.exe                   68 ePowerSvc                                   
svchost.exe                   7816 SensorService                               
aswidsagenta.exe              6316 avgbIDSAgent                                
iPodService.exe               5652 iPod Service                                
svchost.exe                    680 SSDPSRV                                     
svchost.exe                   4788 DoSvc                                       
svchost.exe                   3980 wuauserv                                    
ccd.exe                      10576 N/A                                         
conhost.exe                  10692 N/A                                         
jhi_service.exe                920 jhi_service                                 
LMS.exe                      11032 LMS                                         
svchost.exe                   3288 StorSvc                                     
ModuleCoreService.exe         7172 ModuleCoreService                           
UBTService.exe                8452 UEIPSvc                                     
svchost.exe                   5184 lfsvc                                       
isa.exe                       2096 Intel® Security Assist                    
svchost.exe                   9540 DsSvc                                       
svchost.exe                   9308 wudfsvc                                     
svchost.exe                   6488 RmSvc                                       
svchost.exe                  11740 SstpSvc                                     
svchost.exe                   2028 RasMan                                      
dasHost.exe                  12992 N/A                                         
avgsvca.exe                   1472 avgsvc                                      
MBAMService.exe              14116 MBAMService                                 
csrss.exe                     7768 N/A                                         
winlogon.exe                  3960 N/A                                         
fontdrvhost.exe              13172 N/A                                         
dwm.exe                      11824 N/A                                         
svchost.exe                  11440 lmhosts                                     
mbamtray.exe                  1952 N/A                                         
svchost.exe                  15024 CDPUserSvc_c23a7d7                          
sihost.exe                    8000 N/A                                         
svchost.exe                   3000 WpnUserService_c23a7d7                      
taskhostw.exe                 5948 N/A                                         
igfxEM.exe                   12912 N/A                                         
igfxHK.exe                    6664 N/A                                         
igfxTray.exe                 16816 N/A                                         
explorer.exe                  8280 N/A                                         
SearchUI.exe                  9264 N/A                                         
ShellExperienceHost.exe      16784 N/A                                         
QAAgent.exe                  12136 N/A                                         
RuntimeBroker.exe             9804 N/A                                         
QALockHandler.exe            14740 N/A                                         
QAAdminAgent.exe             15712 N/A                                         
unsecapp.exe                 11288 N/A                                         
unsecapp.exe                 14236 N/A                                         
MSASCuiL.exe                 11060 N/A                                         
RAVCpl64.exe                  9432 N/A                                         
avguix.exe                    1208 N/A                                         
FMAPP.exe                     6912 N/A                                         
FMAPP.exe                     6828 N/A                                         
iTunesHelper.exe              1108 N/A                                         
AVGUI.exe                     4568 N/A                                         
OneDrive.exe                 10748 N/A                                         
ExpressVpn.exe               15640 N/A                                         
googledrivesync.exe          10460 N/A                                         
ePowerTray.exe                6232 N/A                                         
rpsystray.exe                 4996 N/A                                         
WSHelper.exe                  6412 N/A                                         
CCleaner64.exe                5980 N/A                                         
igfxext.exe                    524 N/A                                         
realsched.exe                 6204 N/A                                         
downloader2.exe               7176 N/A                                         
unsecapp.exe                 11096 N/A                                         
ePowerEvent.exe              16976 N/A                                         
realdownloader264.exe        17352 N/A                                         
unsecapp.exe                  1632 N/A                                         
googledrivesync.exe          16212 N/A                                         
svchost.exe                   6908 OneSyncSvc_c23a7d7,                         
                                   PimIndexMaintenanceSvc_c23a7d7,             
                                   UnistoreSvc_c23a7d7, UserDataSvc_c23a7d7    
BackgroundAgent.exe          12036 N/A                                         
secureline.exe               10592 N/A                                         
AcerPortal.exe               14516 N/A                                         
ACCStd.exe                   15052 N/A                                         
ePowerButton_NB.exe          15580 N/A                                         
dllhost.exe                   1188 N/A                                         
ApplicationFrameHost.exe     15120 N/A                                         
audiodg.exe                  13828 N/A                                         
backgroundTaskHost.exe       15256 N/A                                         
smartscreen.exe              14884 N/A                                         
svchost.exe                  15948 AppXSvc                                     
procexp.exe                  16576 N/A                                         
procexp64.exe                 1076 N/A                                         
chrome.exe                   11356 N/A                                         
chrome.exe                    6168 N/A                                         
chrome.exe                    8412 N/A                                         
chrome.exe                   16688 N/A                                         
dllhost.exe                   9996 N/A                                         
chrome.exe                    7728 N/A                                         
chrome.exe                   16616 N/A                                         
chrome.exe                    1148 N/A                                         
chrome.exe                    1780 N/A                                         
chrome.exe                   16880 N/A                                         
chrome.exe                   15792 N/A                                         
notepad.exe                   8988 N/A                                         
dllhost.exe                  17204 N/A                                         
backgroundTaskHost.exe        4460 N/A                                         
dllhost.exe                   9644 N/A                                         
dllhost.exe                   6644 N/A                                         
cmd.exe                      16668 N/A                                         
conhost.exe                   4908 N/A                                         
tasklist.exe                  4992 N/A                                         
WmiPrvSE.exe                 16256 N/A                                         
 
OfficeClickToRun.exe 0.01 37,284 K 36,640 K 3352 Microsoft Office Click-to-Run (SxS) Microsoft Corporation (Verified) Microsoft Corporation
OneDrive.exe 32,568 K 30,120 K 10748 Microsoft OneDrive Microsoft Corporation (Verified) Microsoft Corporation
PEFService.exe 1,656 K 7,228 K 3344 Intel Security PEF Service Intel Security, Inc. (Verified) McAfee
PresentationFontCache.exe 25,080 K 16,568 K 1828 PresentationFontCache.exe Microsoft Corporation (Verified) Microsoft Corporation
procexp.exe 3,192 K 10,568 K 16576 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation
QAAgent.exe 2,576 K 616 K 12136 QAAgent Acer Incorporated (Verified) Acer Incorporated
QALockHandler.exe 1,760 K 8,004 K 14740 QALockHandler Acer Incorporated (Verified) Acer Incorporated
QALSvc.exe 1,832 K 6,936 K 7004 QALSvc Acer Incorporated (Verified) Acer Incorporated
RAVCpl64.exe 4,640 K 12,892 K 9432 Realtek HD Audio Manager Realtek Semiconductor (Verified) Realtek Semiconductor Corp
realdownloader264.exe 2,168 K 7,348 K 17352 Tools for RealDownloader RealNetworks, Inc. (Verified) RealNetworks
realsched.exe 7,824 K 392 K 6204 RealNetworks Scheduler RealNetworks, Inc. (Verified) RealNetworks
RuntimeBroker.exe 32,020 K 60,148 K 9804 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
SearchIndexer.exe 0.60 41,180 K 42,524 K 6900 Microsoft Windows Search Indexer Microsoft Corporation (Verified) Microsoft Windows
SearchUI.exe Suspended 79,012 K 72,520 K 9264 Search and Cortana application Microsoft Corporation (Verified) Microsoft Windows
ShellExperienceHost.exe Suspended 365,480 K 163,388 K 16784 Windows Shell Experience Host Microsoft Corporation (Verified) Microsoft Windows
sihost.exe 7,092 K 25,988 K 8000 Shell Infrastructure Host Microsoft Corporation (Verified) Microsoft Windows
smartscreen.exe 17,124 K 35,652 K 14884 SmartScreen Microsoft Corporation (Verified) Microsoft Windows
smss.exe 480 K 1,124 K 504 Windows Session Manager Microsoft Corporation (Verified) Microsoft Windows Publisher
spoolsv.exe 6,156 K 11,996 K 2868 Spooler SubSystem App Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 924 K 3,528 K 532 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,140 K 8,880 K 1236 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,032 K 10,796 K 1332 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,528 K 5,528 K 1524 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,876 K 6,964 K 2268 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 3,884 K 8,472 K 3336 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,560 K 9,720 K 3576 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,288 K 5,372 K 3640 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,588 K 5,592 K 4188 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,304 K 5,988 K 4572 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,240 K 9,972 K 4672 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 3,384 K 14,500 K 5660 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,960 K 7,360 K 8920 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 3,680 K 12,996 K 3288 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,656 K 11,244 K 5184 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 6,848 K 8,920 K 9540 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,676 K 5,624 K 9308 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,840 K 6,292 K 11740 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,608 K 5,536 K 11440 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 5,448 K 21,316 K 6908 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,916 K 8,016 K 14144 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,996 K 7,352 K 7608 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,956 K 7,720 K 15948 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,132 K 8,948 K 7816 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 45,020 K 44,380 K 3980 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 6,808 K 14,772 K 1372 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,012 K 7,556 K 1992 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,228 K 7,144 K 680 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,392 K 9,120 K 2152 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 3,536 K 11,100 K 2544 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,728 K 8,568 K 6488 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 12,988 K 12,864 K 1504 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 7,424 K 19,008 K 15024 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 5,664 K 18,472 K 4544 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 3,828 K 13,536 K 1252 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 7,596 K 9,600 K 1612 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,888 K 7,860 K 2260 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,308 K 5,428 K 2052 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 3,500 K 9,324 K 2036 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 5,380 K 7,040 K 1724 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,544 K 10,428 K 5768 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,972 K 7,004 K 3232 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 3,008 K 10,704 K 3300 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,980 K 7,540 K 2500 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 11,524 K 32,900 K 3192 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 22,380 K 30,004 K 3212 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,540 K 7,432 K 1804 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 5,544 K 14,752 K 2736 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 4,008 K 18,116 K 8040 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,676 K 5,920 K 2532 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 5,632 K 20,368 K 3660 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 3,128 K 11,724 K 2408 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,588 K 10,284 K 1428 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 0.02 2,904 K 6,200 K 1044 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,120 K 8,388 K 1676 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe < 0.01 4,436 K 17,996 K 3616 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,792 K 12,904 K 2972 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 4,564 K 15,020 K 4300 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 13,804 K 28,044 K 708 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
UBTService.exe 19,768 K 20,308 K 8452 UEIPSvc acer (Verified) Acer Incorporated
unsecapp.exe 2,528 K 10,016 K 1632 Sink to receive asynchronous callbacks for WMI client application Microsoft Corporation (Verified) Microsoft Windows
unsecapp.exe 2,456 K 10,156 K 11096 Sink to receive asynchronous callbacks for WMI client application Microsoft Corporation (Verified) Microsoft Windows
unsecapp.exe 1,584 K 6,920 K 11288 Sink to receive asynchronous callbacks for WMI client application Microsoft Corporation (Verified) Microsoft Windows
unsecapp.exe 2,444 K 9,928 K 14236 Sink to receive asynchronous callbacks for WMI client application Microsoft Corporation (Verified) Microsoft Windows
wininit.exe 1,596 K 6,276 K 868 Windows Start-Up Application Microsoft Corporation (Verified) Microsoft Windows Publisher
winlogon.exe 2,480 K 8,140 K 3960 Windows Log-on Application Microsoft Corporation (Verified) Microsoft Windows
WmiPrvSE.exe 9,944 K 19,048 K 7248 WMI Provider Host Microsoft Corporation (Verified) Microsoft Windows
WSHelper.exe 13,852 K 19,580 K 6412 Wondershare Studio Wondershare (Verified) Wondershare Technology Co.
svchost.exe < 0.01 3,648 K 11,184 K 2028 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
iTunesHelper.exe < 0.01 4,796 K 15,464 K 1108 iTunesHelper Apple Inc. (Verified) Apple Inc.
Memory Compression < 0.01 688 K 96,544 K 3332
fontdrvhost.exe < 0.01 3,996 K 8,276 K 13172 Usermode Font Driver Host Microsoft Corporation (Verified) Microsoft Windows
xvpnd.exe 55,752 K 39,956 K 3840 (Verified) Express Vpn LLC
svchost.exe 3,856 K 8,452 K 2516 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe < 0.01 10,752 K 20,160 K 2356 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
csrss.exe 0.26 2,184 K 5,592 K 772 Client Server Runtime Process Microsoft Corporation (Verified) Microsoft Windows Publisher
mbamtray.exe < 0.01 21,760 K 24,748 K 1952 Malwarebytes Tray Application Malwarebytes (Verified) Malwarebytes Corporation
svchost.exe < 0.01 11,040 K 18,388 K 1260 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
secureline.exe < 0.01 13,504 K 1,724 K 10592 SecureLine AVAST Software (Verified) AVAST Software a.s.
svchost.exe < 0.01 7,712 K 31,068 K 3000 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
vpnsvc.exe < 0.01 4,572 K 13,228 K 3432 (Verified) AVAST Software a.s.
chrome.exe 0.01 26,664 K 72,188 K 16880 Google Chrome Google Inc. (Verified) Google Inc
ModuleCoreService.exe 0.01 4,420 K 10,688 K 7172 McAfee Module Core Service McAfee, Inc. (Verified) McAfee
CCleaner64.exe 0.01 9,800 K 11,984 K 5980 CCleaner Piriform Ltd (Verified) Piriform Ltd
lsass.exe 0.01 9,100 K 17,244 K 180 Local Security Authority Process Microsoft Corporation (Verified) Microsoft Windows Publisher
chrome.exe 0.01 77,912 K 127,784 K 1780 Google Chrome Google Inc. (Verified) Google Inc
conhost.exe 0.01 1,652 K 6,572 K 3936 Console Window Host Microsoft Corporation (Verified) Microsoft Windows
SecurityHealthService.exe 0.02 4,264 K 13,512 K 3424 Windows Security Health Service Microsoft Corporation (Verified) Microsoft Windows Publisher
QASvc.exe 0.02 3,000 K 8,112 K 6968 QASvc Acer Incorporated (Verified) Acer Incorporated
AppleMobileDeviceService.exe 0.02 11,088 K 12,736 K 3168 MobileDeviceService Apple Inc. (Verified) Apple Inc.
iPodService.exe 0.02 2,520 K 8,156 K 5652 iPodService Module (64-bit) Apple Inc. (Verified) Apple Inc.
svchost.exe 0.05 7,680 K 13,652 K 1856 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
BackgroundAgent.exe 0.02 28,772 K 3,444 K 12036 Background Agent Acer Incorporated (Verified) Acer Incorporated
chrome.exe 0.02 122,764 K 175,968 K 16688 Google Chrome Google Inc. (Verified) Google Inc
ACCStd.exe 0.02 54,032 K 8,832 K 15052 ACCStd (Verified) Acer Incorporated
mDNSResponder.exe 2,080 K 6,180 K 3184 Bonjour Service Apple Inc. (Verified) Apple Inc.
svchost.exe 0.03 8,420 K 18,372 K 4788 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
services.exe 0.04 5,376 K 8,524 K 1016 Services and Controller app Microsoft Corporation (Verified) Microsoft Windows Publisher
FMAPP.exe 0.04 2,684 K 10,524 K 6912 FMAPP Application (Verified) Fortemedia Inc.
FMAPP.exe 0.04 2,696 K 10,568 K 6828 FMAPP Application (Verified) Fortemedia Inc.
taskhostw.exe 0.04 8,500 K 20,748 K 5948 Host Process for Windows Tasks Microsoft Corporation (Verified) Microsoft Windows
aswidsagenta.exe 0.08 40,332 K 56,472 K 6316 AVG Software Analyzer AVG Technologies CZ, s.r.o. (Verified) AVG Technologies CZ
rpdsvc.exe 0.24 31,976 K 17,908 K 3376 RealTimes Desktop Service RealNetworks, Inc. (Verified) RealNetworks
rpsystray.exe 0.09 25,480 K 18,712 K 4996 RealPlayer with RealTimes RealNetworks, Inc. (Verified) RealNetworks
svchost.exe 4,856 K 11,384 K 1960 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 0.01 101,504 K 106,960 K 3584 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 0.15 12,824 K 17,032 K 420 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
ePowerTray.exe 0.19 3,496 K 12,668 K 6232 ePowerTray Acer Incorporated (Verified) Acer Incorporated
explorer.exe 0.23 45,860 K 108,728 K 8280 Windows Explorer Microsoft Corporation (Verified) Microsoft Windows
QAAdminAgent.exe 0.27 2,932 K 11,072 K 15712 QAAdminAgent Acer Incorporated (Verified) Acer Incorporated
ePowerEvent.exe 0.28 6,196 K 12,372 K 16976 ePowerEvent Acer Incorporated (Verified) Acer Incorporated
svchost.exe < 0.01 7,508 K 16,860 K 3268 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
MBAMService.exe 0.42 252,600 K 260,544 K 14116 Malwarebytes Service Malwarebytes (Verified) Malwarebytes Corporation
AVGUI.exe 0.43 30,008 K 49,172 K 4568 AVG Antivirus AVG Technologies CZ, s.r.o. (Verified) AVG Technologies CZ
AVGSvc.exe 0.23 280,104 K 41,740 K 3020 AVG Service AVG Technologies CZ, s.r.o. (Verified) AVG Technologies CZ
googledrivesync.exe 0.68 101,336 K 52,320 K 16212 (Verified) Google Inc
System 0.73 212 K 28,924 K 4
csrss.exe 0.80 2,356 K 5,368 K 7768 Client Server Runtime Process Microsoft Corporation (Verified) Microsoft Windows Publisher
dllhost.exe 0.95 2,992 K 12,308 K 1948 COM Surrogate Microsoft Corporation (Verified) Microsoft Windows
dllhost.exe 0.96 2,616 K 11,188 K 9996 COM Surrogate Microsoft Corporation (Verified) Microsoft Windows
chrome.exe 1.28 61,832 K 120,552 K 11356 Google Chrome Google Inc. (Verified) Google Inc
ExpressVpn.exe 1.35 61,264 K 75,956 K 15640 ExpressVpn ExpressVPN (Verified) Express Vpn LLC
Interrupts 1.23 0 K 0 K n/a Hardware Interrupts and DPCs
dwm.exe 1.72 36,952 K 44,416 K 11824 Desktop Window Manager Microsoft Corporation (Verified) Microsoft Windows
downloader2.exe 2.63 15,600 K 27,532 K 7176 RealDownloader (Verified) RealNetworks
procexp64.exe 5.81 33,828 K 73,308 K 1076 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation
System Idle Process 77.01 52 K 8 K 0

  • 0

#4
RKinner

RKinner

    Malware Expert

  • Expert
  • 19,911 posts
  • MVP

Something went wrong.  The Process Explorer log is not complete and it looks like it has been sorted by Process Name.  Make sure you cliock on the CPU column header until the biggest users are at the top.   I need the whole log (Ctrl + a) then Ctrl + c, move to a Reply and Ctrl + v


  • 0

#5
catherine8817

catherine8817

    New Member

  • Topic Starter
  • Member
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  • 3 posts

Apologies, I hope this works 2nd time around.

 

Process CPU Private Bytes Working Set PID Description Company Name Verified Signer
System Idle Process 54.62 52 K 8 K 0
chrome.exe 24.43 68,600 K 101,296 K 12128 Google Chrome Google Inc. (Verified) Google Inc
MBAMService.exe 3.56 241,208 K 262,300 K 3436 Malwarebytes Service Malwarebytes (Verified) Malwarebytes Corporation
procexp64.exe 2.42 28,960 K 64,952 K 12912 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation
procexp64.exe 2.34 27,788 K 46,684 K 13268
svchost.exe 1.73 8,316 K 30,224 K 2524 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
dwm.exe 1.01 38,392 K 57,312 K 1136
BitTorrent.exe 0.89 20,892 K 32,880 K 8240 BitTorrent BitTorrent Inc. (Verified) BitTorrent Inc
Interrupts 0.89 0 K 0 K n/a Hardware Interrupts and DPCs
downloader2.exe 0.88 12,236 K 22,132 K 11452 RealDownloader (Verified) RealNetworks
chrome.exe 0.88 84,132 K 143,480 K 10908 Google Chrome Google Inc. (Verified) Google Inc
System 0.87 160 K 9,388 K 4
ExpressVpn.exe 0.60 61,732 K 92,764 K 10796 ExpressVpn ExpressVPN (Verified) Express Vpn LLC
RuntimeBroker.exe 0.53 21,480 K 45,136 K 8296 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
ShellExperienceHost.exe 0.53 370,108 K 281,872 K 11864 Windows Shell Experience Host Microsoft Corporation (Verified) Microsoft Windows
explorer.exe 0.51 36,728 K 85,304 K 7284 Windows Explorer Microsoft Corporation (Verified) Microsoft Windows
csrss.exe 0.48 2,272 K 5,588 K 880
dllhost.exe 0.36 2,936 K 11,412 K 12232 COM Surrogate Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 0.32 7,788 K 13,492 K 672 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
AVGSvc.exe 0.26 132,136 K 43,092 K 2856 AVG Service AVG Technologies CZ, s.r.o. (Verified) AVG Technologies CZ
googledrivesync.exe 0.25 100,364 K 108,908 K 8492 (Verified) Google Inc
svchost.exe 0.20 4,100 K 11,504 K 1724 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 0.14 4,604 K 18,704 K 3524 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 0.10 3,152 K 8,064 K 2480 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 0.10 4,888 K 19,624 K 3500 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
chrome.exe 0.08 79,096 K 123,288 K 8576 Google Chrome Google Inc. (Verified) Google Inc
ePowerEvent.exe 0.08 3,088 K 12,300 K 9976
QAAdminAgent.exe 0.07 3,000 K 12,424 K 2752
services.exe 0.06 4,740 K 9,452 K 180
rpdsvc.exe 0.06 30,940 K 23,532 K 3472 RealTimes Desktop Service RealNetworks, Inc. (Verified) RealNetworks
FMAPP.exe 0.05 2,776 K 11,716 K 10916 FMAPP Application (Verified) Fortemedia Inc.
rpsystray.exe 0.05 24,048 K 23,024 K 11240 RealPlayer with RealTimes RealNetworks, Inc. (Verified) RealNetworks
svchost.exe 0.05 12,424 K 27,972 K 708 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
Memory Compression 0.04 140 K 31,572 K 4072
aswidsagenta.exe 0.04 29,792 K 43,148 K 2772 AVG Software Analyzer AVG Technologies CZ, s.r.o. (Verified) AVG Technologies CZ
ePowerTray.exe 0.04 3,428 K 13,704 K 9700 ePowerTray Acer Incorporated (Verified) Acer Incorporated
svchost.exe 0.04 2,780 K 9,196 K 1568 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
FMAPP.exe 0.04 2,772 K 11,840 K 10872 FMAPP Application (Verified) Fortemedia Inc.
svchost.exe 0.04 3,140 K 9,328 K 2072 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
AVGUI.exe 0.03 23,568 K 16,696 K 10596 AVG Antivirus AVG Technologies CZ, s.r.o. (Verified) AVG Technologies CZ
mDNSResponder.exe 0.03 1,676 K 6,360 K 3456 Bonjour Service Apple Inc. (Verified) Apple Inc.
svchost.exe 0.02 2,304 K 7,372 K 1872 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
ACCStd.exe 0.02 54,640 K 14,136 K 11612
QASvc.exe 0.02 3,240 K 9,040 K 7708 QASvc Acer Incorporated (Verified) Acer Incorporated
svchost.exe 0.02 4,680 K 15,344 K 2552 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 0.01 6,860 K 22,108 K 4832 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 0.01 1,704 K 6,140 K 2488 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
AdminService.exe 0.01 2,616 K 7,728 K 3492 Windows Setup API Windows ® Win 7 DDK provider (Verified) Qualcomm Atheros
svchost.exe 0.01 2,236 K 6,384 K 1064 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
SearchIndexer.exe 0.01 30,016 K 34,116 K 6608 Microsoft Windows Search Indexer Microsoft Corporation (Verified) Microsoft Windows
taskhostw.exe 0.01 5,404 K 19,520 K 7032 Host Process for Windows Tasks Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 0.01 4,888 K 15,048 K 2716 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 0.01 3,384 K 13,904 K 1316 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
sihost.exe 0.01 7,132 K 27,184 K 6776 Shell Infrastructure Host Microsoft Corporation (Verified) Microsoft Windows
BackgroundAgent.exe 0.01 28,716 K 4,460 K 11732 Background Agent Acer Incorporated (Verified) Acer Incorporated
iPodService.exe 0.01 2,484 K 8,984 K 140 iPodService Module (64-bit) Apple Inc. (Verified) Apple Inc.
conhost.exe 0.01 1,648 K 7,116 K 4168
svchost.exe 0.01 5,736 K 19,944 K 4776 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
CCleaner64.exe 0.01 9,516 K 24,412 K 9880
WSHelper.exe 0.01 14,144 K 23,320 K 8124 Wondershare Studio Wondershare (Verified) Wondershare Technology Co.
avguix.exe < 0.01 16,976 K 13,520 K 11104 AVG User Interface AVG Technologies CZ, s.r.o. (Verified) AVG Technologies CZ
mfefire.exe < 0.01 2,932 K 9,500 K 5100
SecurityHealthService.exe < 0.01 3,500 K 13,788 K 3596 Windows Security Health Service Microsoft Corporation (Verified) Microsoft Windows Publisher
chrome.exe < 0.01 31,864 K 75,244 K 8692 Google Chrome Google Inc. (Verified) Google Inc
AppleMobileDeviceService.exe < 0.01 3,624 K 12,540 K 3448 MobileDeviceService Apple Inc. (Verified) Apple Inc.
mbamtray.exe < 0.01 21,280 K 27,720 K 6444 Malwarebytes Tray Application Malwarebytes (Verified) Malwarebytes Corporation
svchost.exe < 0.01 9,008 K 18,264 K 3556 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
bittorrentie.exe < 0.01 52,756 K 69,852 K 11120 WebHelper BitTorrent Inc. (Verified) BitTorrent Inc
svchost.exe < 0.01 79,676 K 88,736 K 3532 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
chrome.exe < 0.01 31,276 K 76,556 K 8624 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe < 0.01 26,768 K 72,628 K 8208 Google Chrome Google Inc. (Verified) Google Inc
ModuleCoreService.exe < 0.01 4,716 K 13,068 K 3024 McAfee Module Core Service McAfee, Inc. (Verified) McAfee
QALSvc.exe < 0.01 1,916 K 8,072 K 7924 QALSvc Acer Incorporated (Verified) Acer Incorporated
vpnsvc.exe < 0.01 3,468 K 12,484 K 3412 (Verified) AVAST Software a.s.
secureline.exe < 0.01 12,872 K 3,348 K 8048 SecureLine AVAST Software (Verified) AVAST Software a.s.
csrss.exe < 0.01 2,240 K 5,564 K 788
svchost.exe < 0.01 8,920 K 17,896 K 2152 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
iTunesHelper.exe < 0.01 4,700 K 17,888 K 9960 iTunesHelper Apple Inc. (Verified) Apple Inc.
xvpnd.exe 33,540 K 23,356 K 4044
WmiPrvSE.exe 5,252 K 14,484 K 6316
WmiPrvSE.exe 3,296 K 10,656 K 7780
winlogon.exe 2,288 K 9,504 K 944
wininit.exe 1,500 K 6,260 K 872
unsecapp.exe 2,600 K 10,860 K 7696
unsecapp.exe 2,580 K 10,824 K 10024
unsecapp.exe 2,592 K 10,828 K 9920 Sink to receive asynchronous callbacks for WMI client application Microsoft Corporation (Verified) Microsoft Windows
unsecapp.exe 1,644 K 7,556 K 7704
UBTService.exe 18,776 K 24,028 K 5564 UEIPSvc acer (Verified) Acer Incorporated
svchost.exe 2,224 K 8,540 K 1944 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,036 K 7,800 K 3216 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,512 K 8,964 K 4176 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 10,420 K 19,652 K 3180 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 8,500 K 27,568 K 3516 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,348 K 10,928 K 8508 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 17,904 K 19,940 K 1492 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,788 K 11,616 K 2364 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,712 K 6,848 K 1532 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,368 K 11,288 K 2760 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 4,368 K 11,508 K 1956 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,644 K 10,200 K 2984 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 7,184 K 15,788 K 1788 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 4,424 K 15,788 K 3580 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 4,660 K 8,644 K 1848 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,336 K 5,660 K 1604 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 3,344 K 12,128 K 2496 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,052 K 7,676 K 1636 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,948 K 11,044 K 1324 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 3,752 K 19,848 K 224 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,580 K 11,040 K 1620 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 3,256 K 12,760 K 6408 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,452 K 9,720 K 3788 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,220 K 7,756 K 3056 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,000 K 8,780 K 1776 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 3,260 K 10,480 K 3560 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 19,976 K 26,332 K 3152 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,600 K 10,696 K 10940 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,624 K 6,948 K 2012 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,116 K 9,768 K 1220 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,800 K 12,272 K 5240 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,644 K 6,052 K 4008 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 6,864 K 10,388 K 1632 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 3,380 K 7,808 K 3588 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,892 K 5,908 K 4232 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,232 K 5,468 K 3540 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,236 K 10,416 K 4292 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,620 K 6,704 K 8160 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,224 K 8,464 K 3548 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,332 K 5,376 K 2964 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,848 K 7,596 K 2004 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,508 K 5,748 K 1288 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 924 K 3,744 K 600 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
spoolsv.exe 5,596 K 14,852 K 3140 Spooler SubSystem App Microsoft Corporation (Verified) Microsoft Windows
smss.exe 484 K 1,196 K 504
smartscreen.exe 13,908 K 24,096 K 2420 SmartScreen Microsoft Corporation (Verified) Microsoft Windows
SearchUI.exe Suspended 46,372 K 91,784 K 9652 Search and Cortana application Microsoft Corporation (Verified) Microsoft Windows
realsched.exe 8,008 K 1,972 K 11308 RealNetworks Scheduler RealNetworks, Inc. (Verified) RealNetworks
RealPlayerUpdateSvc.exe 4,220 K 8,912 K 3480 RealPlayer RealNetworks, Inc. (Verified) RealNetworks
realdownloader264.exe 2,184 K 8,324 K 12048 Tools for RealDownloader RealNetworks, Inc. (Verified) RealNetworks
RAVCpl64.exe 4,784 K 15,388 K 10748 Realtek HD Audio Manager Realtek Semiconductor (Verified) Realtek Semiconductor Corp
QALockHandler.exe 1,872 K 8,928 K 7036
QAAgent.exe 2,392 K 904 K 4188
procexp.exe 3,236 K 8,992 K 12728
procexp.exe 3,184 K 10,144 K 12548 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation
PresentationFontCache.exe 25,900 K 21,032 K 6696 PresentationFontCache.exe Microsoft Corporation (Verified) Microsoft Corporation
PEFService.exe 1,684 K 7,816 K 3428 Intel Security PEF Service Intel Security, Inc. (Verified) McAfee
OneDrive.exe 31,260 K 30,304 K 8220 Microsoft OneDrive Microsoft Corporation (Verified) Microsoft Corporation
OfficeClickToRun.exe 35,520 K 55,912 K 3644 Microsoft Office Click-to-Run (SxS) Microsoft Corporation (Verified) Microsoft Corporation
nssm.exe 1,916 K 5,748 K 3464 The non-sucking service manager (No signature was present in the subject)
MSASCuiL.exe 2,620 K 11,996 K 10668 Windows Defender notification icon Microsoft Corporation (Verified) Microsoft Windows
mfevtps.exe 3,644 K 8,944 K 4628
mfevtps.exe 2,568 K 6,924 K 3572 McAfee Process Validation Service McAfee, Inc. (Verified) McAfee
mfemms.exe 2,648 K 7,612 K 3420 McAfee Management Service McAfee, Inc. (Verified) McAfee
lsass.exe 6,848 K 15,776 K 72 Local Security Authority Process Microsoft Corporation (Verified) Microsoft Windows Publisher
LMS.exe 3,952 K 12,300 K 2192 Intel® Local Management Service Intel Corporation (Verified) Intel Corporation - Embedded Subsystems and IP Blocks Group
jhi_service.exe 1,544 K 6,396 K 1440 Intel® Dynamic Application Loader Host Interface Intel Corporation (Verified) Intel Corporation - Embedded Subsystems and IP Blocks Group
isaHelperService.exe 860 K 3,352 K 3348 (No signature was present in the subject)
igfxTray.exe 3,960 K 14,088 K 7368 (Verified) Intel® pGFX
igfxHK.exe 3,180 K 12,124 K 7316 igfxHK Module Intel Corporation (Verified) Intel® pGFX
igfxext.exe 3,656 K 12,148 K 9840 igfxext Module Intel Corporation (Verified) Intel® pGFX
igfxEM.exe 3,992 K 15,028 K 7264 igfxEM Module Intel Corporation (Verified) Intel® pGFX
igfxCUIService.exe 2,028 K 9,176 K 1836 igfxCUIService Module Intel Corporation (Verified) Intel® pGFX
googledrivesync.exe 3,064 K 5,080 K 10328 (Verified) Google Inc
GoogleCrashHandler64.exe 1,908 K 184 K 4160
GoogleCrashHandler.exe 1,932 K 140 K 1036
FubTracking.exe 17,396 K 2,184 K 8740
fontdrvhost.exe 2,708 K 7,960 K 724
fontdrvhost.exe 2,360 K 4,280 K 740
ePowerSvc.exe 2,752 K 10,980 K 9424 ePowerSvc Acer Incorporated (Verified) Acer Incorporated
ePowerButton_NB.exe 58,368 K 38,352 K 9088 ePowerButton_NB Acer Incorporated (Verified) Acer Incorporated
dllhost.exe 3,308 K 12,580 K 9784 COM Surrogate Microsoft Corporation (Verified) Microsoft Windows
conhost.exe 1,592 K 6,252 K 9740
chrome.exe 108,020 K 160,756 K 10952 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 5,416 K 14,836 K 11096 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 5,412 K 15,556 K 8616 Google Chrome Google Inc. (Verified) Google Inc
CCDMonitorService.exe 2,084 K 3,412 K 3352 CCD Monitor Service Acer Incorporated (Verified) Acer Incorporated
ccd.exe 6,980 K 15,188 K 8544
bittorrentie.exe 72,180 K 96,712 K 9504 WebHelper BitTorrent Inc. (Verified) BitTorrent Inc
backgroundTaskHost.exe 29,040 K 26,412 K 9000 Background Task Host Microsoft Corporation (Verified) Microsoft Windows
avgsvca.exe 10,320 K 31,844 K 3720 AVG Service Process AVG Technologies CZ, s.r.o. (Verified) AVG Technologies CZ
audiodg.exe 10,160 K 14,196 K 11836
AcerPortal.exe 30,904 K 5,808 K 9616 Acer Portal Acer (Verified) Acer Incorporated
 
 
 
 
Image Name                     PID Services                                    
========================= ======== ============================================
System Idle Process              0 N/A                                         
System                           4 N/A                                         
smss.exe                       504 N/A                                         
csrss.exe                      788 N/A                                         
wininit.exe                    872 N/A                                         
csrss.exe                      880 N/A                                         
winlogon.exe                   944 N/A                                         
services.exe                   180 N/A                                         
lsass.exe                       72 KeyIso, SamSs, VaultSvc                     
svchost.exe                    600 PlugPlay                                    
svchost.exe                    708 BrokerInfrastructure, DcomLaunch, Power,    
                                   SystemEventsBroker                          
fontdrvhost.exe                724 N/A                                         
fontdrvhost.exe                740 N/A                                         
svchost.exe                    672 RpcEptMapper, RpcSs                         
svchost.exe                   1064 LSM                                         
dwm.exe                       1136 N/A                                         
svchost.exe                   1220 NcbService                                  
svchost.exe                   1288 hidserv                                     
svchost.exe                   1316 bthserv                                     
svchost.exe                   1324 TimeBrokerSvc                               
svchost.exe                   1492 EventLog                                    
svchost.exe                   1568 DeviceAssociationService                    
svchost.exe                   1604 Themes                                      
svchost.exe                   1620 ProfSvc                                     
svchost.exe                   1636 EventSystem                                 
svchost.exe                   1776 SENS                                        
svchost.exe                   1788 Schedule                                    
igfxCUIService.exe            1836 igfxCUIService2.0.0.0                       
svchost.exe                   1848 nsi                                         
svchost.exe                   1872 Dhcp                                        
svchost.exe                   1956 NlaSvc                                      
svchost.exe                   2004 AudioEndpointBuilder                        
svchost.exe                   2012 FontCache                                   
svchost.exe                   1724 StateRepository                             
svchost.exe                   1944 UserManager                                 
svchost.exe                   2072 netprofm                                    
svchost.exe                   2152 Winmgmt                                     
svchost.exe                   2364 Audiosrv                                    
svchost.exe                   2480 Dnscache                                    
svchost.exe                   2488 DusmSvc                                     
svchost.exe                   2496 Wcmsvc                                      
svchost.exe                   2716 WlanSvc                                     
svchost.exe                   2760 ShellHWDetection                            
AVGSvc.exe                    2856 AVG Antivirus                               
svchost.exe                   2964 lmhosts                                     
svchost.exe                   1532 WinHttpAutoProxySvc                         
spoolsv.exe                   3140 Spooler                                     
svchost.exe                   3180 BFE, CoreMessagingRegistrar, MpsSvc         
svchost.exe                   3216 LanmanWorkstation                           
isaHelperService.exe          3348 isaHelperSvc                                
CCDMonitorService.exe         3352 CCDMonitorService                           
vpnsvc.exe                    3412 SecureLine                                  
mfemms.exe                    3420 mfemms                                      
PEFService.exe                3428 PEFService                                  
MBAMService.exe               3436 MBAMService                                 
AppleMobileDeviceService.     3448 Apple Mobile Device Service                 
mDNSResponder.exe             3456 Bonjour Service                             
nssm.exe                      3464 ExpressVpnService                           
rpdsvc.exe                    3472 RealTimes Desktop Service                   
RealPlayerUpdateSvc.exe       3480 RealPlayerUpdateSvc                         
AdminService.exe              3492 AtherosSvc                                  
svchost.exe                   3500 WpnService                                  
svchost.exe                   3516 DiagTrack                                   
svchost.exe                   3524 tiledatamodelsvc                            
svchost.exe                   3532 SysMain                                     
svchost.exe                   3540 TrkWks                                      
svchost.exe                   3548 stisvc                                      
svchost.exe                   3560 CryptSvc                                    
svchost.exe                   3556 DPS                                         
mfevtps.exe                   3572 mfevtp                                      
svchost.exe                   3580 iphlpsvc                                    
svchost.exe                   3588 PcaSvc                                      
SecurityHealthService.exe     3596 SecurityHealthService                       
OfficeClickToRun.exe          3644 ClickToRunSvc                               
avgsvca.exe                   3720 avgsvc                                      
xvpnd.exe                     4044 N/A                                         
Memory Compression            4072 N/A                                         
svchost.exe                   4008 WdiServiceHost                              
conhost.exe                   4168 N/A                                         
svchost.exe                   4176 LanmanServer                                
svchost.exe                   4232 WdiSystemHost                               
svchost.exe                   4292 Netman                                      
mfevtps.exe                   4628 N/A                                         
mfefire.exe                   5100 N/A                                         
svchost.exe                   4776 CDPSvc                                      
aswidsagenta.exe              2772 avgbIDSAgent                                
svchost.exe                   2984 wscsvc                                      
svchost.exe                   2552 DoSvc                                       
svchost.exe                   3152 wuauserv                                    
svchost.exe                   3056 SSDPSRV                                     
jhi_service.exe               1440 jhi_service                                 
svchost.exe                   3788 StorSvc                                     
LMS.exe                       2192 LMS                                         
GoogleCrashHandler.exe        1036 N/A                                         
GoogleCrashHandler64.exe      4160 N/A                                         
ModuleCoreService.exe         3024 ModuleCoreService                           
SearchIndexer.exe             6608 WSearch                                     
svchost.exe                   5240 lfsvc                                       
svchost.exe                   1632 DsSvc                                       
mbamtray.exe                  6444 N/A                                         
svchost.exe                   4832 CDPUserSvc_1f85cf                           
svchost.exe                   2524 WpnUserService_1f85cf                       
sihost.exe                    6776 N/A                                         
svchost.exe                    224 TokenBroker                                 
PresentationFontCache.exe     6696 FontCache3.0.0.0                            
taskhostw.exe                 7032 N/A                                         
igfxEM.exe                    7264 N/A                                         
explorer.exe                  7284 N/A                                         
igfxHK.exe                    7316 N/A                                         
igfxTray.exe                  7368 N/A                                         
QASvc.exe                     7708 QASvc                                       
WmiPrvSE.exe                  7780 N/A                                         
QALSvc.exe                    7924 QALSvc                                      
svchost.exe                   8160 Appinfo                                     
QAAgent.exe                   4188 N/A                                         
QALockHandler.exe             7036 N/A                                         
QAAdminAgent.exe              2752 N/A                                         
unsecapp.exe                  7704 N/A                                         
unsecapp.exe                  7696 N/A                                         
smartscreen.exe               2420 N/A                                         
RuntimeBroker.exe             8296 N/A                                         
svchost.exe                   8508 LicenseManager                              
backgroundTaskHost.exe        9000 N/A                                         
ePowerSvc.exe                 9424 ePowerSvc                                   
ePowerTray.exe                9700 N/A                                         
igfxext.exe                   9840 N/A                                         
unsecapp.exe                  9920 N/A                                         
ePowerEvent.exe               9976 N/A                                         
unsecapp.exe                 10024 N/A                                         
MSASCuiL.exe                 10668 N/A                                         
RAVCpl64.exe                 10748 N/A                                         
FMAPP.exe                    10872 N/A                                         
chrome.exe                   10908 N/A                                         
FMAPP.exe                    10916 N/A                                         
svchost.exe                  10940 SensorService                               
chrome.exe                   11096 N/A                                         
avguix.exe                   11104 N/A                                         
AVGUI.exe                    10596 N/A                                         
iTunesHelper.exe              9960 N/A                                         
chrome.exe                    8616 N/A                                         
chrome.exe                   10952 N/A                                         
OneDrive.exe                  8220 N/A                                         
chrome.exe                    8692 N/A                                         
chrome.exe                    8208 N/A                                         
chrome.exe                    8624 N/A                                         
ExpressVpn.exe               10796 N/A                                         
BitTorrent.exe                8240 N/A                                         
SearchUI.exe                  9652 N/A                                         
googledrivesync.exe          10328 N/A                                         
iPodService.exe                140 iPod Service                                
bittorrentie.exe              9504 N/A                                         
FubTracking.exe               8740 N/A                                         
bittorrentie.exe             11120 N/A                                         
rpsystray.exe                11240 N/A                                         
CCleaner64.exe                9880 N/A                                         
WSHelper.exe                  8124 N/A                                         
chrome.exe                    8576 N/A                                         
realsched.exe                11308 N/A                                         
downloader2.exe              11452 N/A                                         
realdownloader264.exe        12048 N/A                                         
dllhost.exe                  12232 N/A                                         
ShellExperienceHost.exe      11864 N/A                                         
googledrivesync.exe           8492 N/A                                         
chrome.exe                   12128 N/A                                         
svchost.exe                   6408 OneSyncSvc_1f85cf                           
BackgroundAgent.exe          11732 N/A                                         
AcerPortal.exe                9616 N/A                                         
secureline.exe                8048 N/A                                         
ccd.exe                       8544 N/A                                         
conhost.exe                   9740 N/A                                         
WmiPrvSE.exe                  6316 N/A                                         
procexp.exe                  12548 N/A                                         
procexp64.exe                12912 N/A                                         
procexp.exe                  12728 N/A                                         
procexp64.exe                13268 N/A                                         
ACCStd.exe                   11612 N/A                                         
ePowerButton_NB.exe           9088 N/A                                         
UBTService.exe                5564 UEIPSvc                                     
SearchProtocolHost.exe        8224 N/A                                         
SearchFilterHost.exe         10592 N/A                                         
notepad.exe                   7312 N/A                                         
dllhost.exe                   7632 N/A                                         
backgroundTaskHost.exe       12564 N/A                                         
dllhost.exe                  12220 N/A                                         
audiodg.exe                   8140 N/A                                         
dllhost.exe                   8200 N/A                                         
dllhost.exe                   2100 N/A                                         
cmd.exe                       3676 N/A                                         
conhost.exe                  12932 N/A                                         
tasklist.exe                  4572 N/A                                         
 

  • 0

#6
RKinner

RKinner

    Malware Expert

  • Expert
  • 19,911 posts
  • MVP

In Chrome, click on the three bars in a vertical line icon in the upper right corner. Then on More Tools then Extensions.  Uncheck each Enabled box.  Close Chrome.  Reopen Chrome and run a new Process Explorer log.  I don't need the junk.txt stuff this time.

 

What we want to see is if the cpu usage by chrome drops. 24% is a bit much.  If it drops to 1 or 2 % then go back in an enable some of the extensions you unchecked.  Restart chrome/

 

See if it goes back up.  See if you can find the extension that is causing the problem.

 

We need your FRST logs.  If you can't copy and paste perhaps you can attach them.

 
  •  
  • Get FRST from http://www.bleepingc...very-scan-tool/You need to download the appropriate tool for your PC.  If you don't know if you have a 32 or 64 bit system get them both.  Only one will work and that's the right one.
  • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer. 
  • Check the Addition.txt box
  • Press Scan button. 
  • It will produce a log called FRST.txt in the same directory the tool is run from.  
  • Please copy and paste log back here. 
  • It will generate another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply. 
  •  
     
    First click on More Reply Options
    Then scroll down to where you see
    Choose File and click on it.  Point it at the file and hit Open.
    Now click on Attach this file.

    • 0






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