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MBAM message saying need Service Pack 3 or later. [Closed]


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#1
dowsp

dowsp

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I did not want to consider asking for  full Malware removal aid  if possible, which I have done before on my other laptop ,but not this one... Im on a Dell Inspiron 1501..but with Windows XP 2

 

 

Initially I tried to downoad some AV programs as my Computer was not working as well as it should and was slow on opening some websites, more so than it used to...where it may take 20 to 30 secs or more to open certain websites like yahoo, or my yahoo email.

 

I was  able to download  the AV files... but I was unable to open them to install them.

 

So I read thru your  Malware Removal Tool Tutorial and start trying to use one of the rkill.exe file and ran it.

 

It did not seem to find any malware, but it has now allowed me to try to install MBAM..

(But Not Avira that I also tried to install later after I had downloaded the AVira file when Mbam failed to install)

 

 

On trying to install MBAM.. I got this message. that prevented me completing the download.

 

"MBAM message saying need Service Pack 3 or later".

 

I am still using Windows XP S2  dated 2002 ..I think its 32 bit (not 64)... and I am using Firefox Browser

 

I suspect this is now outdated as it no longer has updates and gradually more and more (Various ) software is no longer working where it was say 1 to 2 yrs ago..

 

ALSO My sound does not work and on checking thru My Computer , system Properties , device manager.. the hardware appears all there and ok..  I think !.. No Yellow on the icons..

 

I didnt want to try the other AVs until Im sure that I can use them on Service pack 2..

 

I would be most greatful if anyone could advise...

 

 

 

Malware Removal Tools Won't Run Tutorial

 

http://www.geekstogo...t-run-tutorial/

 

thank you

 

Dowsp


Edited by dowsp, 15 September 2017 - 02:29 PM.

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#2
DonnaB

DonnaB

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Hi dowsp,

May I ask, why wouldn't you want to install SP3 on your Windows XP? Without SP3 you are an open invitation to infection. It's bad enough as it is that Microsoft no longer provides security updates to patch the system.

I am pretty sure that SP3 is a system requirement on XP for MBAM. See here. You will need to scroll down to the bottom of the page and read under Tech Specs to find what you are looking for. I am not certain if those specs pertain to MBAM v3.0 or if v2 is included and I also read somewhere that MBAM v2 will be phased out here by the end of the year.

Donna :)
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#3
dowsp

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I will be honest Donna,..I have no idea !...   I am or was not really aware of such a thing...

 

It was just the program that was on the computer when I obtained it 2nd hand as a cheap 2nd laptop that I purchased.

 

I just thought it was whatever the latest version of XP was before they stopped the updates.

 

I had not idea what a Service Pack 3 edition was or any other edition.

 

I am familiar with certain things to do with Computers in certain areas to a variable degree,, but was not aware of that ..

 

So is Windows XP SP 3 a full software replacement or an added update that you can add to S2 ?

 

what ever I do not really know why MBAM would not work on S2 version as I have now.. unless its just down to them

thinking its too outdated and very few people would use it..

 

It has been annoying for Win xp users.. as overall I like it..or have got used to it...and do ot really want to change.as it generally does what I need it for.

 

 

I will try to investigate what Sp3 is and How it varies, or if there is a way to just do a download add on.

 

I do not want to risk a complete change of the operating system..

 

and if I did, I would in that case consider Windows 7 or higher...

 

I have managed to obtain a disc for Windows 7..but not as yet got around to obtain another Computer or disc to install it on.

 

Thank you

 

 

May I ask, why wouldn't you want to install SP3 on your Windows XP?


Edited by dowsp, 16 September 2017 - 12:51 PM.

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#4
DonnaB

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Ah, I see.
 

I just thought it was whatever the latest version of XP was before they stopped the updates.

The last Service Pack (SP) offered from Microsoft for Windows XP was Service Pack 3 (SP3). You will find a bit of history on Windows XP here. As you read through the article you will come upon all the information you need concerning Windows XP SP3's history here. Both links go to the same page/article. The link discussing SP3 is just further down that page.
 

So is Windows XP SP 3 a full software replacement or an added update that you can add to S2 ?

SP3 is an added update that includes all previously released updates for the Windows XP operating system.
 

what ever I do not really know why MBAM would not work on S2 version as I have now.. unless its just down to them thinking its too outdated and very few people would use it..

That's it! As you can see in the article that I linked you to, the XP Operating System was released to the public in 2001. So it's 16 years old. Microsoft is wants to migrate to a more modern operating system and they prefer for you to move up to Windows 10. I agree with you that Windows XP was and still is a great operating system, but MS feels it is time to move on.

On January 13, 2015, Microsoft stopped their mainstream support for Windows 7, which is still an extremely popular operating system, though you'll still be able to use it safely till January 14, 2020 which is when the extended support will end.
 

I have managed to obtain a disc for Windows 7..but not as yet got around to obtain another Computer or disc to install it on.

When you do obtain a computer to install your Windows 7 disc on, make sure to check the system requirements of the computer to ensure Windows 7 will run on in. The information in this states 1GB of RAM which is the least amount. I would look for something with 2GB's or more. Personally, I would just go to a local repair shop and purchase a used computer that already has the OS installed. Out of the 7 computers I have, only one of them was purchased brand new, the rest are all used.

Now, back to your Windows XP computer. Have you tried accessing the Windows Update through the Control Panel? What happens when you do? I can get the link for you to download SP3 to the desktop and install it from there, but first I would like to see some diagnostic logs from the computer to make sure I know exactly what I am working with here. Not only should Windows XP be at SP3 but the version of Internet Explorer (IE) is also important and believe it or not, there is a proper order in which we would want to get this computer up to date.

Here's what I would like for you to do, if you would please... :)

Download Farbar Recovery Scan Tool (FRST) to your desktop from one of the links below:

For x32 (x86) bit systems download Farbar Recovery Scan Tool.
For x64 bit systems download Farbar Recovery Scan Tool x64.

Try downloading the x32 version from the link above first. If that version of FRST does not run on your system, try second link. Or, to find out if your system is 32 or 64-bit see instructions here.

Once you have Farbar Recovery Scan Tool (FRST) downloaded to the desktop of your XP computer, please do as follows:
  • Double click on the FRST.exe to open the tool's user interface.
  • When the tool opens click Yes to disclaimer.
  • Under Optional Scan make sure there is a checkmark in the box for Addition.txt to ensure it creates that 2nd log.
  • Press the Scan button.
  • Please attach both the FRST.txt and Addition.txt logs in your next reply.
Thank you,
Donna :)
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#5
dowsp

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Thank you for your detailed reply..and explanation about Windows XP and SP3.

 

I attempted to check for updates from Control panel.... add and remove Programs I assumed..

and clicked on two things (options) on the left hand side, then I think it was the add programs option..

 

on looking at that there was something for updates..

and upon clicking it... it took me to a webpage that no longer works. so I assume there would be a new update url somewhere...

http://go.microsoft..../?linkid=209191

 

I note what you say about Windows 7 an 10.. things seem to have changed faster that I realise..if win7 updates may not be full ones.

 

I initially thought that there would be a very simple solution without you needing to a sort of full check.. but as you are very kind to offer.. I will post the scans..

 

I have not really put much on it as I mainly use/used it... just to get online and access a few websites...

I have not put on much other programs etc and I did this as it loads much quicker than my old laptop..

(also Win xp) but the old one has a lot of stuff on it and is very slow...to open and close...

It also has some problems being so old...some that I think are possibly still software related..but also

some hardware issues. such as one of my inbuilt  mouse button was not working too well..

and I ended up seeing if I could lift it out..maybe to clean underneath and it came out..and I was not

able to replace it correctly back as it was.

 

I have recently changed My ISP and for whatever reason my old laptops date was set wrong..

It still worked ok on my old isp..but on the new ISP provider... I get a message telling me to change the date.

otherwise it will not access many websites... I have posted another link on that somewhere and was given some

advice on it as I wanted to keep the cookies and history.. so I was told how to save that data..

Whether there was another way around  getting it to work without changing the date  I dont know ?

But as I say, it did work ok on my previosu ISP provider with the wrong date..

Unless there had been very recent main  changes in sites like google / yahoo... due security issues..and maybe

that is why it wont work on other or certain  ISPs..lik SSE who i am with now after changing from  talk-talk.

it was 2 to 3 months between me leaving my old ISP and obtaining a new one...reasons a bit complex to explain the delay.

 

http://www.geekstogo...hanging-my-isp/

 

so I am having to use my other laptop which I am posting about now...

 

 

                               ----------------------------------------------------------------------------------

 

 

 1st scan.... addition to follow..

 

                                  -------------------------------------------------------------------------

Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version: 16-09-2017
Ran by JS (administrator) on J-809441C46B9D4 (17-09-2017 05:05:00)
Running from C:\Documents and Settings\JS\My Documents\Downloads
Loaded Profiles: JS (Available Profiles: JS)
Platform: Microsoft Windows XP Home Edition Service Pack 2 (X86) Language: English (United States)
Internet Explorer Version 6 (Default browser: FF)
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo...very-scan-tool/

==================== Processes (Whitelisted) =================

(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)

(Microsoft Corporation) C:\WINDOWS\system32\wscntfy.exe
(Mozilla Corporation) C:\Program Files\Mozilla Firefox\firefox.exe
(Microsoft Corporation) C:\WINDOWS\system32\wuauclt.exe
(Microsoft Corporation) C:\Program Files\Windows NT\Accessories\wordpad.exe
(Mozilla Corporation) C:\Program Files\Mozilla Firefox\plugin-container.exe

==================== Registry (Whitelisted) ====================

(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)

HKU\S-1-5-21-1935655697-1035525444-839522115-1004\...\Run: [Skype] => "C:\Program Files\Skype\Phone\Skype.exe" /minimized /regrun
HKU\S-1-5-21-1935655697-1035525444-839522115-1004\...\MountPoints2: {27bdf3c6-3951-11e5-8a64-89a663e55b06} - E:\WD_Windows_Tools\Setup.exe

==================== Internet (Whitelisted) ====================

(If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.)

Tcpip\Parameters: [DhcpNameServer] 192.168.1.1
Tcpip\..\Interfaces\{33CADDDA-3491-437E-82F8-894082596759}: [DhcpNameServer] 192.168.1.1

Internet Explorer:
==================
HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = hxxp://www.microsoft.com/isapi/redir.dll?prd={SUB_PRD}&clcid={SUB_CLSID}&pver={SUB_PVER}&ar=home
HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = hxxp://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = hxxp://www.microsoft.com/isapi/redir.dll?prd=ie&pver=6&ar=msnhome
HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = hxxp://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = %SystemRoot%\system32\blank.htm
HKU\S-1-5-21-1935655697-1035525444-839522115-1004\Software\Microsoft\Internet Explorer\Main,Start Page = hxxp://www.microsoft.com/isapi/redir.dll?prd=ie&pver=6&ar=msnhome
HKU\S-1-5-21-1935655697-1035525444-839522115-1004\Software\Microsoft\Internet Explorer\Main,Search Page = hxxp://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
URLSearchHook: HKU\S-1-5-21-1935655697-1035525444-839522115-1004 - Microsoft Url Search Hook - {CFBFAE00-17A6-11D0-99CB-00C04FD64497} - C:\WINDOWS\system32\shdocvw.dll (Microsoft Corporation)
HKLM\SOFTWARE\Microsoft\Internet Explorer\AboutURLs,Tabs: "" <==== ATTENTION
SearchScopes: HKLM -> DefaultScope value is missing

FireFox:
========
FF DefaultProfile: obha0eru.default
FF ProfilePath: C:\Documents and Settings\JS\Application Data\Mozilla\Firefox\Profiles\obha0eru.default [2017-09-16]
FF Plugin: @adobe.com/FlashPlayer -> C:\WINDOWS\system32\Macromed\Flash\NPSWF32_18_0_0_194.dll [2015-06-29] ()
FF Plugin: @tools.google.com/Google Update;version=3 -> C:\Program Files\Google\Update\1.3.33.5\npGoogleUpdate3.dll [2017-09-13] (Google Inc.)
FF Plugin: @tools.google.com/Google Update;version=9 -> C:\Program Files\Google\Update\1.3.33.5\npGoogleUpdate3.dll [2017-09-13] (Google Inc.)

Chrome:
=======
CHR Profile: C:\Documents and Settings\JS\Local Settings\Application Data\Google\Chrome\User Data\Default [2017-09-15]
CHR Extension: (Google Slides) - C:\Documents and Settings\JS\Local Settings\Application Data\Google\Chrome\User Data\Default\Extensions\aapocclcgogkmnckokdopfmhonfmgoek [2017-09-13]
CHR Extension: (Google Docs) - C:\Documents and Settings\JS\Local Settings\Application Data\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake [2017-09-13]
CHR Extension: (Google Drive) - C:\Documents and Settings\JS\Local Settings\Application Data\Google\Chrome\User Data\Default\Extensions\apdfllckaahabafndbhieahigkjlhalf [2017-09-13]
CHR Extension: (YouTube) - C:\Documents and Settings\JS\Local Settings\Application Data\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo [2017-09-13]
CHR Extension: (Google Sheets) - C:\Documents and Settings\JS\Local Settings\Application Data\Google\Chrome\User Data\Default\Extensions\felcaaldnbdncclmgdcncolpebgiejap [2017-09-13]
CHR Extension: (Google Docs Offline) - C:\Documents and Settings\JS\Local Settings\Application Data\Google\Chrome\User Data\Default\Extensions\ghbmnnjooekpmoecnnnilnnbdlolhkhi [2017-09-14]
CHR Extension: (Chrome Web Store Payments) - C:\Documents and Settings\JS\Local Settings\Application Data\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2017-09-13]
CHR Extension: (Gmail) - C:\Documents and Settings\JS\Local Settings\Application Data\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia [2017-09-13]

==================== Services (Whitelisted) ====================

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

S3 MozillaMaintenance; C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe [174032 2017-08-08] (Mozilla Foundation) [File not signed]

===================== Drivers (Whitelisted) ======================

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

S0 cercsr6; C:\WINDOWS\system32\Drivers\cercsr6.sys [39904 2004-12-13] (Adaptec, Inc.) [File not signed]
R3 rt2870; C:\WINDOWS\System32\DRIVERS\rt2870.sys [1213632 2011-11-14] (Ralink Technology, Corp.)
S3 Secdrv; C:\WINDOWS\System32\DRIVERS\secdrv.sys [27440 2004-08-04] ()
S4 IntelIde; no ImagePath
U1 WS2IFSL; no ImagePath

==================== NetSvcs (Whitelisted) ===================

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)


==================== One Month Created files and folders ========

(If an entry is included in the fixlist, the file/folder will be moved.)

2017-09-17 05:04 - 2017-09-17 05:05 - 000000000 ____D C:\FRST
2017-09-17 04:37 - 2017-09-17 04:37 - 000000000 ___SD C:\Documents and Settings\JS\UserData
2017-09-15 19:30 - 2017-09-16 04:08 - 000002094 _____ C:\Documents and Settings\JS\Desktop\Rkill.txt


==================== One Month Modified files and folders ========

(If an entry is included in the fixlist, the file/folder will be moved.)

2017-09-17 05:05 - 2015-06-10 20:42 - 000000000 ____D C:\Documents and Settings\JS\Local Settings\Temp
2017-09-17 04:37 - 2015-06-10 20:42 - 000000000 ____D C:\Documents and Settings\JS
2017-09-17 04:31 - 2017-04-05 18:51 - 000000000 ____D C:\Program Files\Mozilla Firefox
2017-09-17 04:19 - 2015-06-29 18:35 - 000000830 _____ C:\WINDOWS\Tasks\Adobe Flash Player Updater.job
2017-09-16 22:08 - 2017-07-21 18:47 - 000000000 ____D C:\Documents and Settings\JS\My Documents\A
2017-09-16 18:07 - 2015-07-07 05:33 - 000000664 _____ C:\WINDOWS\system32\d3d9caps.dat
2017-09-16 15:32 - 2015-06-10 20:39 - 000000006 ____H C:\WINDOWS\Tasks\SA.DAT
2017-09-16 09:18 - 2015-06-10 20:42 - 000000178 ___SH C:\Documents and Settings\JS\ntuser.ini
2017-09-15 22:24 - 2017-08-09 15:33 - 000000000 ____D C:\Documents and Settings\JS\My Documents\MU Aug 9th 2017
2017-09-15 19:30 - 2015-06-10 20:39 - 000032546 _____ C:\WINDOWS\SchedLgU.Txt

==================== Bamital & volsnap ======================

(There is no automatic fix for files that do not pass verification.)

C:\WINDOWS\explorer.exe => File is digitally signed
C:\WINDOWS\system32\winlogon.exe => File is digitally signed
C:\WINDOWS\system32\svchost.exe => File is digitally signed
C:\WINDOWS\system32\services.exe => File is digitally signed
C:\WINDOWS\system32\User32.dll => File is digitally signed
C:\WINDOWS\system32\userinit.exe => File is digitally signed
C:\WINDOWS\system32\rpcss.dll => File is digitally signed
C:\WINDOWS\system32\dnsapi.dll => File is digitally signed
C:\WINDOWS\system32\Drivers\volsnap.sys => File is digitally signed

==================== End of FRST.txt ============================

 


Edited by dowsp, 16 September 2017 - 11:55 PM.

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#6
dowsp

dowsp

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Addition Scan....

 

 

Additional scan result of Farbar Recovery Scan Tool (x86) Version: 16-09-2017
Ran by JS (17-09-2017 05:06:53)
Running from C:\Documents and Settings\JS\My Documents\Downloads
Microsoft Windows XP Home Edition Service Pack 2 (X86) (2015-06-10 19:35:04)
Boot Mode: Normal
==========================================================


==================== Accounts: =============================

Administrator (S-1-5-21-1935655697-1035525444-839522115-500 - Administrator - Enabled)
Guest (S-1-5-21-1935655697-1035525444-839522115-501 - Limited - Disabled)
HelpAssistant (S-1-5-21-1935655697-1035525444-839522115-1000 - Limited - Disabled)
JS (S-1-5-21-1935655697-1035525444-839522115-1004 - Administrator - Enabled) => %SystemDrive%\Documents and Settings\JS
SUPPORT_388945a0 (S-1-5-21-1935655697-1035525444-839522115-1002 - Limited - Disabled)

==================== Security Center ========================

(If an entry is included in the fixlist, it will be removed.)


==================== Installed Programs ======================

(Only the adware programs with "Hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.)

2T2R 11n USB Adapter (HKLM\...\{55C6BDB5-E5E5-4607-B9E3-08917FF2CDE2}) (Version: 1.5.12.0 - )
Adobe Flash Player 18 NPAPI (HKLM\...\Adobe Flash Player NPAPI) (Version: 18.0.0.194 - Adobe Systems Incorporated)
Google Chrome (HKLM\...\Google Chrome) (Version: 49.0.2623.112 - Google Inc.)
Google Update Helper (HKLM\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.5 - Google Inc.) Hidden
Mozilla Firefox 52.3.0 ESR (x86 en-GB) (HKLM\...\Mozilla Firefox 52.3.0 ESR (x86 en-GB)) (Version: 52.3.0 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 52.3.0.6423 - Mozilla)
MSN (HKLM\...\MSNINST) (Version:  - )
PENTAX Digital Camera Utility (HKLM\...\PENTAX Digital Camera Utility) (Version:  - )
WebFldrs XP (HKLM\...\{350C97B0-3D7C-4EE8-BAA9-00BCB3D54227}) (Version: 9.50.7523 - Microsoft Corporation) Hidden
Windows XP Hotfix - KB839210 (HKLM\...\KB839210) (Version: 1 - Microsoft Corporation)

==================== Custom CLSID (Whitelisted): ==========================

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)


==================== Scheduled Tasks=============================

(If an entry is included in the fixlist, the task (.job) file will be moved. The file which is running by the task will not be moved.)

Task: C:\WINDOWS\Tasks\Adobe Flash Player Updater.job => C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe
Task: C:\WINDOWS\Tasks\GoogleUpdateTaskMachineCore.job => C:\Program Files\Google\Update\GoogleUpdate.exe
Task: C:\WINDOWS\Tasks\GoogleUpdateTaskMachineUA.job => C:\Program Files\Google\Update\GoogleUpdate.exe

==================== Shortcuts & WMI ========================

(The entries could be listed to be restored or removed.)


==================== Loaded Modules (Whitelisted) ==============

2004-08-04 11:00 - 2004-08-04 11:00 - 001287680 _____ () C:\WINDOWS\system32\quartz.dll
2004-08-04 11:00 - 2004-08-04 11:00 - 000059904 _____ () C:\WINDOWS\system32\devenum.dll
2004-08-04 11:00 - 2004-08-04 11:00 - 000014336 _____ () C:\WINDOWS\system32\msdmo.dll
2015-06-29 18:35 - 2015-06-29 18:35 - 017321648 _____ () C:\WINDOWS\system32\Macromed\Flash\NPSWF32_18_0_0_194.dll

==================== Alternate Data Streams (Whitelisted) =========

==================== Safe Mode (Whitelisted) ===================

(If an entry is included in the fixlist, it will be removed from the registry. The "AlternateShell" value will be restored.)


==================== Association (Whitelisted) ===============

(If an entry is included in the fixlist, the registry item will be restored to default or removed.)


==================== Internet Explorer trusted/restricted ===============

(If an entry is included in the fixlist, it will be removed from the registry.)


==================== Hosts content: ===============================

(If needed Hosts: directive could be included in the fixlist to reset Hosts.)

2004-08-04 11:00 - 2004-08-04 11:00 - 000000734 _____ C:\WINDOWS\system32\Drivers\etc\hosts

127.0.0.1       localhost

==================== Other Areas ============================

(Currently there is no automatic fix for this section.)

HKU\S-1-5-21-1935655697-1035525444-839522115-1004\Control Panel\Desktop\\Wallpaper -> C:\Documents and Settings\JS\Local Settings\Application Data\Microsoft\Wallpaper1.bmp
DNS Servers: 192.168.1.1
Windows Firewall is enabled.

==================== MSCONFIG/TASK MANAGER disabled items ==


==================== FirewallRules (Whitelisted) ===============

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

StandardProfile\AuthorizedApplications: [C:\Program Files\Mozilla Firefox\firefox.exe] => Enabled:Firefox (C:\Program Files\Mozilla Firefox)
StandardProfile\AuthorizedApplications: [C:\Program Files\Google\Chrome\Application\chrome.exe] => Enabled:Google Chrome

==================== Restore Points =========================

21-06-2017 01:13:30 System Checkpoint
22-06-2017 02:16:40 System Checkpoint
03-07-2017 15:46:43 System Checkpoint
05-07-2017 01:41:51 System Checkpoint
12-07-2017 16:40:13 System Checkpoint
13-07-2017 22:26:51 System Checkpoint
15-07-2017 14:31:26 System Checkpoint
16-07-2017 16:37:27 System Checkpoint
18-07-2017 00:03:10 System Checkpoint
19-07-2017 21:43:37 System Checkpoint
20-07-2017 22:15:45 System Checkpoint
22-07-2017 03:04:22 System Checkpoint
23-07-2017 03:52:01 System Checkpoint
24-07-2017 04:06:01 System Checkpoint
25-07-2017 05:33:20 System Checkpoint
26-07-2017 14:36:34 System Checkpoint
27-07-2017 15:53:27 System Checkpoint
28-07-2017 16:34:00 System Checkpoint
29-07-2017 17:23:46 System Checkpoint
30-07-2017 18:51:45 System Checkpoint
31-07-2017 19:12:20 System Checkpoint
01-08-2017 19:36:23 System Checkpoint
02-08-2017 20:47:39 System Checkpoint
03-08-2017 23:40:45 System Checkpoint
05-08-2017 18:09:10 System Checkpoint
06-08-2017 18:40:04 System Checkpoint
07-08-2017 19:01:59 System Checkpoint
08-08-2017 19:57:55 System Checkpoint
10-08-2017 01:27:06 System Checkpoint
11-08-2017 02:43:45 System Checkpoint
12-08-2017 03:50:56 System Checkpoint
13-08-2017 04:34:04 System Checkpoint
14-08-2017 04:56:35 System Checkpoint
15-08-2017 05:05:57 System Checkpoint
16-08-2017 12:58:36 System Checkpoint
17-08-2017 15:45:03 System Checkpoint
18-08-2017 17:22:48 System Checkpoint
19-08-2017 18:51:16 System Checkpoint
20-08-2017 18:58:31 System Checkpoint
21-08-2017 21:40:15 System Checkpoint
22-08-2017 22:31:49 System Checkpoint
24-08-2017 03:15:22 System Checkpoint
25-08-2017 10:08:06 System Checkpoint
26-08-2017 10:13:49 System Checkpoint
27-08-2017 18:16:01 System Checkpoint
28-08-2017 21:57:10 System Checkpoint
29-08-2017 23:18:35 System Checkpoint
30-08-2017 23:27:03 System Checkpoint
01-09-2017 00:48:23 System Checkpoint
02-09-2017 03:31:26 System Checkpoint
03-09-2017 05:22:36 System Checkpoint
04-09-2017 16:40:52 System Checkpoint
05-09-2017 22:18:06 System Checkpoint
07-09-2017 02:21:01 System Checkpoint
08-09-2017 15:22:56 System Checkpoint
09-09-2017 15:36:12 System Checkpoint
10-09-2017 16:35:03 System Checkpoint
11-09-2017 17:24:06 System Checkpoint
12-09-2017 18:05:05 System Checkpoint
13-09-2017 23:06:03 System Checkpoint
15-09-2017 00:29:39 System Checkpoint
16-09-2017 17:28:20 System Checkpoint

==================== Faulty Device Manager Devices =============

Name: Video Controller (VGA Compatible)
Description: Video Controller (VGA Compatible)
Class Guid: {4D36E97E-E325-11CE-BFC1-08002BE10318}
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: Network Controller
Description: Network Controller
Class Guid: {4D36E97E-E325-11CE-BFC1-08002BE10318}
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: SM Bus Controller
Description: SM Bus Controller
Class Guid: {4D36E97E-E325-11CE-BFC1-08002BE10318}
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: PCI Device
Description: PCI Device
Class Guid: {4D36E97E-E325-11CE-BFC1-08002BE10318}
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: Ethernet Controller
Description: Ethernet Controller
Class Guid: {4D36E97E-E325-11CE-BFC1-08002BE10318}
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: Base System Device
Description: Base System Device
Class Guid: {4D36E97E-E325-11CE-BFC1-08002BE10318}
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.


==================== Event log errors: =========================

Application errors:
==================
Error: (09/12/2017 10:19:15 PM) (Source: crypt32) (EventID: 8) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download....uthrootseq.txt>with error: This operation returned because the timeout period expired.

Error: (09/05/2017 03:19:15 PM) (Source: crypt32) (EventID: 8) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download....uthrootseq.txt>with error: This operation returned because the timeout period expired.

Error: (08/24/2017 09:14:28 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: Hanging application firefox.exe, version 52.3.0.6423, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (08/21/2017 06:19:16 PM) (Source: crypt32) (EventID: 8) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download....uthrootseq.txt>with error: This operation returned because the timeout period expired.

Error: (08/19/2017 02:02:02 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: Hanging application firefox.exe, version 52.3.0.6423, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (08/19/2017 02:02:02 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application plugin-container.exe, version 52.3.0.6423, faulting module mozglue.dll, version 52.3.0.6423, fault address 0x0000f7ca.
Processing media-specific event for [plugin-container.exe!ws!]

Error: (08/19/2017 02:01:57 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: Hanging application firefox.exe, version 52.3.0.6423, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (08/15/2017 02:27:06 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application plugin-container.exe, version 52.3.0.6423, faulting module mozglue.dll, version 52.3.0.6423, fault address 0x0000f7ca.
Processing media-specific event for [plugin-container.exe!ws!]

Error: (08/15/2017 02:27:06 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: Hanging application firefox.exe, version 52.3.0.6423, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (08/15/2017 02:27:03 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: Hanging application firefox.exe, version 52.3.0.6423, hang module hungapp, version 0.0.0.0, hang address 0x00000000.


System errors:
=============
Error: (09/17/2017 04:37:43 AM) (Source: Service Control Manager) (EventID: 7023) (User: )
Description: The Application Management service terminated with the following error:
The specified module could not be found.

Error: (09/17/2017 04:37:43 AM) (Source: Service Control Manager) (EventID: 7023) (User: )
Description: The Application Management service terminated with the following error:
The specified module could not be found.

Error: (09/17/2017 04:37:43 AM) (Source: Service Control Manager) (EventID: 7023) (User: )
Description: The Application Management service terminated with the following error:
The specified module could not be found.

Error: (09/17/2017 04:37:43 AM) (Source: Service Control Manager) (EventID: 7023) (User: )
Description: The Application Management service terminated with the following error:
The specified module could not be found.

Error: (09/17/2017 04:37:43 AM) (Source: Service Control Manager) (EventID: 7023) (User: )
Description: The Application Management service terminated with the following error:
The specified module could not be found.

Error: (09/17/2017 04:37:43 AM) (Source: Service Control Manager) (EventID: 7023) (User: )
Description: The Application Management service terminated with the following error:
The specified module could not be found.

Error: (09/17/2017 04:37:42 AM) (Source: Service Control Manager) (EventID: 7023) (User: )
Description: The Application Management service terminated with the following error:
The specified module could not be found.

Error: (09/17/2017 04:37:42 AM) (Source: Service Control Manager) (EventID: 7023) (User: )
Description: The Application Management service terminated with the following error:
The specified module could not be found.

Error: (09/17/2017 04:37:42 AM) (Source: Service Control Manager) (EventID: 7023) (User: )
Description: The Application Management service terminated with the following error:
The specified module could not be found.

Error: (09/17/2017 04:37:42 AM) (Source: Service Control Manager) (EventID: 7023) (User: )
Description: The Application Management service terminated with the following error:
The specified module could not be found.


==================== Memory info ===========================

Processor: AMD Turion™ 64 Mobile Technology MK-36
Percentage of memory in use: 60%
Total physical RAM: 1918.04 MB
Available physical RAM: 751.89 MB
Total Virtual: 3812 MB
Available Virtual: 2741.36 MB

==================== Drives ================================

Drive c: () (Fixed) (Total:55.88 GB) (Free:47.01 GB) NTFS ==>[drive with boot components (Windows XP)]

==================== MBR & Partition Table ==================

========================================================
Disk: 0 (MBR Code: Windows XP) (Size: 55.9 GB) (Disk ID: 4F14C30E)
Partition 1: (Active) - (Size=55.9 GB) - (Type=07 NTFS)

==================== End of Addition.txt ============================


Edited by dowsp, 16 September 2017 - 10:36 PM.

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#7
DonnaB

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Ah, just as I suspected. I thought maybe IE was still at version 6 on this computer. I am surprised that you can access any web sites at all.

Give me some time here to review the logs and prepare a plan here. Our goal is to get you updated to IE8 and get SP3 installed so you can run the Malwarebytes scan.

EDIT: I do not see an antivirus installed. Please do not wander around the internet at this time till we can get you set up with an AV and more secure.

Back as soon as possible, dowsp. :)
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#8
DonnaB

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Hi again, dowsp. Do me a favor please. Can you access the following link? Some sights don't work well with IE6.

To turn on automatic updates

I just want to see if the computer is configured to receive updates automatically.
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#9
dowsp

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Hi Donna,

 

Thanks for your reply..

 

When I was on my other OLD laptop.

 

I had IE 6 on thatas well..

 

It was some time ago... and for reason which I cannot recall just at the moment...

I did not want to update my IE 6 browser...

 

So that maybe also the case...(when or if I recall why it was)  It was something that I had read..that put me off updating.

 

ALSO I WILL POINT OUT... THAT I DO NOT USE IE  on the Laptop that this thread refers to... I used Firefox..and recently downloaded Google Chrome...only because I could not access something on Firefox at the recent  timeframe...

 

BUT generally Im not really happy using anything to do with google..I dont trust them..

 

Also I am a bit of a conspiracist... and concerned over certain more modern technology that these have in terms of monitoring us all more.So I think that was the reason at the time.

 

Also That may be the reason I dont have certain AVs installed.. as I think I came across something that was a concern in using AV..

 

I also was not sure if Windows its self has some sort of AV or other security firewall..So maybe I dont need to ask you to help me update IE...and I just want to try to resolve the virus issue ..if that is what is causing the problem.

 

I was initially hoping that I could have downloaded an AV without having to pester you all..but when I found that I could not open and use MBAM or Avira after I had managed to download them...I had no other choice other than to ask if someone could advise.

 

If there is no other choice to update to Sp3 without updating to IE 8... then..I will consider accepting it..

 

But otherwise I maybe ok in leaving IE6 in place...Maybe you will say if I did use it that it just dont work anyway...which that case..maybe its needs the update..

 

I think I used IE 6 recently on my old computer.. even with the DATE issue I referred to.. I was able to access yahoo and its email..but the quality of the images was poor..

 

 

 

Ah, just as I suspected. I thought maybe IE was still at version 6 on this computer. I am surprised that you can access any web sites at all.

Give me some time here to review the logs and prepare a plan here. Our goal is to get you updated to IE8 and get SP3 installed so you can run the Malwarebytes scan.

EDIT: I do not see an antivirus installed. Please do not wander around the internet at this time till we can get you set up with an AV and more secure.

Back as soon as possible, dowsp.


Edited by dowsp, 17 September 2017 - 06:05 PM.

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#10
DonnaB

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Hi dowsp,

I did notice that Firefox is listed as your default browser and I assumed as much because you'd be lucky to find many web pages that support IE6 these days. Even if you don't use IE as your default browser you should still keep it updated because any hint of outdated software could be an invitation to infection.
 

Also I am a bit of a conspiracist... and concerned over certain more modern technology that these have in terms of monitoring us all more.So I think that was the reason at the time.

I agree with your concern. That is why I am on a mission to educate those who are clueless to the dangers to be found in cyber space. I want to prevent them from being the next victim of someone who has nothing better to do than sit around coding malware to victimize the good people of the world and taking from them their life savings for personal financial benefit. I see everyday how modern technology takes advantage of the uneducated. I always wondered how the bad guy would feel if their mother or grandmother was to become infected with a backdoor trojan and personal data was harvested so as to access bank accounts, credit cards whatever.
 

I also was not sure if Windows its self has some sort of AV or other security firewall..So maybe I dont need to ask you to help me update IE...and I just want to try to resolve the virus issue ..if that is what is causing the problem.

I was initially hoping that I could have downloaded an AV without having to pester you all..but when I found that I could not open and use MBAM or Avira after I had managed to download them...I had no other choice other than to ask if someone could advise.

That's the problem with using Windows XP. There is no built in AV. Windows 8/8.1 and Windows 10 do have built in AV's. The windows firewall in XP only protects you from incoming traffic so if anything was to get past it there is no way to prevent the malware from spreading by outgoing traffic. And, since Windows XP is no longer receiving security updates, the firewall is useless. There is a handful of software vendors that is providing support for Windows XP and tomorrow there will be less.

Avira Free quit supporting Windows XP over a year ago. See here.

I know that Avast still supports Windows XP, though not sure if you need to update to SP3 and IE8. I did not read the blog article through to the end. I do believe that Panda supports XP as well and I read somewhere that AVG does also, though I have never been a big AVG fan...

After reviewing your logs, I see no malware at all. You obviously are very well disciplined as to where you go on the internet and a safe computer user to not be infected on a Windows XP that is this outdated. The reason you can not get MBAM to run is because you have to have SP3 installed. The developers find it a waste of time to protect a system that is vulnerable though they understand that many still prefer XP so they continue to support the OS only if it is at SP3 IE8. So bottom line is that if you want MBAM to run you will need to update to SP3 and even if you use it or not, I would certainly update to IE8.

Now, if you decide to update, make sure that you read this to ensure that your computer is configured to receive updates automatically.

Also, as displayed in the Addition.txt log you have an AMD processor.

Processor: AMD Turion 64 Mobile Technology MK-36

If you do decide to install SP3 you will need to install the patch for AMD processors prior to downloading and installing SP3 which you can find here > Windows XP SP3.

IE8 should be offered thereafter through windows updates. I would let it update on it's own though you can click the Windows Update button to check for more.

And if I may be completely honest with you, if you do not choose to update your system to SP3 and IE8 there is not much I can do to help you. That is the reason why you are having all the trouble you are having.

Keep me informed to the choice you make.

Have a nice day/evening, dowsp.

Donna :)
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#11
dowsp

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Thank you again for your detailed reply Donna..

 

You have given me things to think about..

 

May take me while to absorb what you say ..so I may not reply again until later / tomorrow depending where we are based.

unless my mind focus's on what you say ..within the next hour...

 

I am in the U.K...I can see you are in the USA time zone,

 

Sometimes my mind is so full up ..with different things and distractions its not always easy to know how I will act.. :)

I think more than likely I will go along with what you propose. and I will let you know when I have decided.

 

one thing that I am not fully clear on, is that after the Scan I did...with FRST... is why you suggest that you could not see any

malware at all...I assume then thats only in terms of a very basic scan...for maybe certain well known malware..and that other AV programs or MBAM... will have to do a much detailed scan..inc root directories etc !

 

You also have a good day.  Hope to reply later.

Best regards

 

Dowsp

 

 

 

 

After reviewing your logs, I see no malware at all.

 

Further added replies below....

 

I appreciate and value your Mission to educate the unaware public in the various things that you mention.

and being one of the public, thank you for it.

 

One of the other things that I refer to thou is also concerns about techology by the authorities or actual creators of

the software monitoring us more and more from Big brother...Government etc.

 

There suggestions by certain people that they put all sorts of high tech stuff in software or Electronic equipment that does so...such as for eg cameras in TVs and Microphones in certain items, even toasters and Smart meters for electric meter ;.and also things in the AV or other software we use in our computers..

 

If so my thoughts wee that maybe the newer more updated browsers, or operating systems and other types of software , may monitor us even more so..

 

where as OLD Browser versions or software  May not do...But at the same time,  I understand that they are vulnerable in other ways.

Hopefully its not as bad as some may suggest..and that the more modern versions are still ok..

 

I read an article that I think it was Norton AV... was monioring its users computers..in ways the public were not aware.

and I beleive anything to do with google is ! as they are connected to the CIA / NSA..

 

In the end as yu mentioned about the Older browser versions... yes they are vulnerable..but may not have been updated to

have any further more concerning hidden monitoring type bugs in them..

 

and yes that was also the reason that I did not have certain protection was because.. the companies old versions no longer are downloadable or will work without any updates.. if say they would not operate with Windows XP for eg..

 

so in that case there was no point in attempting to protect ones machine with AV or maybe other types of firewalls.

 

If somehow you suggest and think that you dont believe my problem is from some virus or malware..then I agree I would be VERY Lucky..

 

On the laptop that I am using in ref to this thread... Overall I do try to just use it relatively carefully...as I have learned certain things to

avoid over the years... and maybe in somethings, on websites have improved...

 

but I did mainly want to try to keep it clean from certain types of sites..

 

but now I have the mouse and date probem on my older laptop... I am having to use this present one more.. and thats why I think

I havenow ran into a probem..

 

but the problem has only recently occurred say in the last month...

 

On some websites... maybe even doing emails...It seems that at times maybe I have a keyboard stroke logger I think its

called...so that maybe one of my problems and I assume thats from malware..

 

In some or maybe many cases its hard to have any alternative if you want to do certain things..

The only safe way is not to use it at all..but that is not what we want.

 

I agree with your concern. That is why I am on a mission to educate those who are clueless to the dangers to be found in cyber space. I want to prevent them from being the next victim of someone who has nothing better to do than sit around coding malware to victimize the good people of the world and taking from them their life savings for personal financial benefit. I see everyday how modern technology takes advantage of the uneducated. I always wondered how the bad guy would feel if their mother or grandmother was to become infected with a backdoor trojan and personal data was harvested so as to access bank accounts, credit cards whatever.

 

I note what you say !

 

 

That's the problem with using Windows XP. There is no built in AV. Windows 8/8.1 and Windows 10 do have built in AV's. The windows firewall in XP only protects you from incoming traffic so if anything was to get past it there is no way to prevent the malware from spreading by outgoing traffic. And, since Windows XP is no longer receiving security updates, the firewall is useless. There is a handful of software vendors that is providing support for Windows XP and tomorrow there will be less.

Avira Free quit supporting Windows XP over a year ago. See here.

 

It seems fortunate that they do still offer some updates..

 

Would it still be possible to just update the SP3 without updating the browser ? and maybe updating the browser at another time

if one considers doing so at a later time.. ?

 

I assume that the SP3 is seperated from IE8..and would allow me to use MBAM ..and still have IE6 installed..

BUT I would be using Firefox browser to later work with or do any downloads..at the time of downloading and installing MBAM..

and later using the software and then browsing the Internet..

 

 

After reviewing your logs, I see no malware at all. You obviously are very well disciplined as to where you go on the internet and a safe computer user to not be infected on a Windows XP that is this outdated. The reason you can not get MBAM to run is because you have to have SP3 installed. The developers find it a waste of time to protect a system that is vulnerable though they understand that many still prefer XP so they continue to support the OS only if it is at SP3 IE8. So bottom line is that if you want MBAM to run you will need to update to SP3 and even if you use it or not, I would certainly update to IE8.

 

Thanks for informing me of this.. I was not aware ...

 

 

Processor: AMD Turion 64 Mobile Technology MK-36

If you do decide to install SP3 you will need to install the patch for AMD processors prior to downloading and installing SP3 which you can find here > Windows XP SP3.

IE8 should be offered thereafter through windows updates. I would let it update on it's own though you can click the Windows Update button to check for more.

 

I more or less think I understand, other than my prior query again above in ref to could I maybe still do more or less as you suggest , such as update to SP3 but maybe keep IE6 for the time being..

 

 

IE8 should be offered thereafter through windows updates. I would let it update on it's own though you can click the Windows Update button to check for more.

And if I may be completely honest with you, if you do not choose to update your system to SP3 and IE8 there is not much I can do to help you. That is the reason why you are having all the trouble you are having.


Edited by dowsp, 18 September 2017 - 03:16 AM.

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#12
DonnaB

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You're welcome, dowsp.

I am in the USA. I do want to comment more on what you have said, though it is just after 6am here and I have to be to work by 7am with a half hour drive ahead of me. When I return this evening I will share my thoughts with you.

Again, have a wonderful day.

Donna :)
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#13
dowsp

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Hi Donna,

 

I undstand what you say..

 

I just want to let you know at the Moment I have a problem at my home Wifi..

 

so I have not been online for 2 days..or got around to following your instructions.

 

I am using another Wifi at a wifi zone to post this message just to let you know.

 

I hope to be able to reply in the next day or two if I can get to a pplace where I can take more time or get my home wifi sorted.

 

Thank you

 

Dowsp


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#14
DonnaB

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Hi dowsp,

My apologies for the delay in responding myself. I had a family emergency come up .

I am using another Wifi at a wifi zone to post this message just to let you know.

Wifi zone? I do believe that is what we here in the USA call a Hotspot which is a physical location where people may obtain Internet access for free. Does that location offer computers to use for free or is one of your XP computers a laptop that you took along with you?
 

one thing that I am not fully clear on, is that after the Scan I did...with FRST... is why you suggest that you could not see any

malware at all...I assume then thats only in terms of a very basic scan...for maybe certain well known malware..and that other AV programs or MBAM... will have to do a much detailed scan..inc root directories etc !

Yes. FRST does a basic scan of the registry/file system and audits those areas that malware modifies. There are are other tools that we use that will sudit other areas that FRST may not detect though the majority will not work on XP SP2 IE6. As i mentioned before, the majority of software developers find it a waste of their time to update their tools to run on a system that is over 15 years old. We are limited on our options here unless you update to SP3 and IE8.
 

One of the other things that I refer to thou is also concerns about techology by the authorities or actual creators of the software monitoring us more and more from Big brother...Government etc.

I think that people worry about being monitored way too much. If you think about it, there are what, 7.5 billion people in the world? How can Big Brother monitor them all, and if they really do, I have nothing to hide. We are the little guys that mean nothing to Big Brother. They focus their energy on terrorists to protect us, the little guys.

If you want, you can try the following online scan to see if you can get it to work on your system. This scanner is designed to find any residuals the rest of our tools might overlook. Not sure it will run on your system though. It is best to use IE when you start the scan though I am pretty sure it will not run with IE6 though there is the option to download the executable for Firefox and run the scan from the desktop. If you choose to try and run the scan, please do so and post the resultant text log in your next reply..

Eset Online Scanner


Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.
  • Please go here then click on: scan now.JPG

    Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
    All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.
  • Select the option YES, I accept the Terms of Use
  • When prompted allow the Add-On/Active X to install.
  • Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
  • Now click on Advanced Settings and select the following:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
    • The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
    • When completed the Online Scan will begin automatically.
    • Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
    • When completed make sure you first copy the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt
    • Copy and paste that log as a reply to this topic.
    • Now click on Uninstall application on close

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#15
DonnaB

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.


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