[Legocadet]

Hi, I am having trouble installing the latest Windows 7 Security rollups and I've tried to fix the issue myself by looking online and I cannot find the issue, any help would be much appreciated thank you.

 

 

The updates I cannot install are these:

 

2017-09 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4038777)

 

2017-09 Security and Quality Rollup for .NET Framework 3.5.1, 4.5.2, 4.6, 4.6.1, 4.6.2, 4.7 on Windows 7 and Server 2008 R2 for x64 (KB4041083)

 

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Hello Legocadet,

 

Download then run Speccy (free) and post the resultant url for us, details here,  this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s. 

[phillpower2]

Hello Legocadet,

 

Download then run Speccy (free) and post the resultant url for us, details here,  this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s. 

[Legocadet]

Hi, thanks for the quick reply here is the URL with the results

 

http://speccy.pirifo...krpG4bWpiEJtVdt

[phillpower2]

Something really weird going on with your computer, see the info below that I have highlighted in red and blue.

 

Can I ask how long you have had this computer, what version of Windows are you running and from where the installation media came from.

 

Operating System

64-bit SP1

Computer type: Unknown

Installation Date: 31/08/2016 21:31:31 The OS was installed over a year ago but neither the installed or failed updates are more than four months old.

Windows Security Center

User Account Control (UAC): Enabled

Notify level: 2 - Default

Windows Update

AutoUpdate: Not configured This should be set to Automatic but notify before installing.

 

 

Uptime

Current Session

Current Time: 16/09/2017 17:06:02

Current Uptime

Last Boot Time: No data about Last Boot Time. Event log may be stopped

 

TimeZone Says you are in the UK but the OS is Japanese.

TimeZone: GMT

Language: Japanese (Japan)

Location: United Kingdom

Format: English (United Kingdom)

Currency: £

Date Format: dd/MM/yyyy

Time Format: HH:mm:ss

 

 

Scheduler

16/09/2017 17:10;: DropboxUpdateTaskMachineUA

16/09/2017 17:29;: Adobe Flash Player Updater

16/09/2017 17:34;: GoogleUpdateTaskMachineUA

16/09/2017 17:49;: Adobe Flash Player PPAPI Notifier

17/09/2017 14:10;: DropboxUpdateTaskMachineCore

17/09/2017 15:15;: ISM-UpdateService-4e00205a-2ab1-4423-8f77-cc25b82cde1d

17/09/2017 16:00;: Adobe Acrobat Update Task

17/09/2017 16:34;: GoogleUpdateTaskMachineCore

CCleanerSkipUAC Great for cleaning out junk but has anyone been meddling with the Windows registry.

ISM-UpdateService-4e00205a-2ab1-4423-8f77-cc25b82cde1d-Logon

SidebarExecute

Tweaking.com - Windows Repair Tray Icon When was the Windows AIO Repair Tool last run and have you checked the repair log. 

Any repair logs should be found in C:\ Program Files\Tweaking.com\Windows Repair (All in One)\Logs, check and if you find them copy/paste them into your next reply for us.

 

Storage No HDD detected.

 

Optical Drives

No optical disk drives detected

Audio

No audio card detected Says no audio card detected but lists both Nvidia and Realtek devices.

Playback Devices

VG248-4 (NVIDIA High Definition Audio)

Speakers (Realtek High Definition Audio): (default)

Recording Devices

Microphone (Realtek High Definition Audio): (default)

Line In (Realtek High Definition Audio)

Speaker Configuration

Speaker type: Stereo

Peripherals

 

Edit to add: Thought that the Japanese OS issue looked familiar so I checked and found your previous Speccy report here, Windows also in Japanese there for whatever reason 

 

 

 

[Legocadet]

Hi thanks for reading the log,

 

I got this computer last year by a shop down in my town so I don't exactly know what is going on.

We've already tread the path of the OS language, I myself am not sure why it is Japanese, the makers of my computer down in my town are responsible for that

No one has edited the registry to my knowledge...

 

I also don't know why there is no boot log

 

I will post the log of Tweaker.com on this reply

 

 31.05.2017_13.28.01.7z   59.68KB   321 downloads

Edited by Legocadet, 16 September 2017 - 12:35 PM.

[phillpower2]

Please copy/paste the log as requested, we do not use 7z files on these forums.

 

We've already tread the path of the OS language, I myself am not sure why it is Japanese,

 

 

Did you see the edit in my reply #4

[Legocadet]

Right the repair windows update log is long so I will paste just the .txt

 

 Repair_Windows_Updates.txt   737KB   484 downloads

 

[phillpower2]

You never told us when you last run the Windows AIO tool, please advise, don`t want to be going off dated information

[Legocadet]

I've never used Windows AIO I don't think... I think the makers did it when they were replacing my RAM cards...

[phillpower2]

See posts #20, 24 and 25 here

 

We could do with an updated AIO log, it should still be on your HDD but just in case the steps are below, I strongly suspect a Windows registry problem atm 

 

Download then run the Windows All in One Repair (free)  from here, disregard the malware guidance but follow the other steps to the letter and in particular ensuring that you first create a new restore point and perform a proper Windows clean boot before running the repair, details for the clean boot here.

 

[Legocadet]

Heh heh I forgot then xd, well I am running a pre-scan now I guess

[phillpower2]

 

[Legocadet]

Here is the pre-scan results

 

┌────────────────────────────────────────────────────────────────────────────────┐

│ Tweaking.com - Windows Repair v3.9.32 - Pre-Scan

│ Computer: USER-PC (Windows 7 Home Premium 6.1.7601.23797 Service Pack 1) (64-bit)

│ [Started Scan - 16/09/2017 20:43:02]

└────────────────────────────────────────────────────────────────────────────────┘

┌────────────────────────────────────────────────────────────────────────────────┐

│ Scanning Windows Packages Files.

│ Started at (16/09/2017 20:43:02)

│ 

│ No problems were found with the Packages Files.

│ 

│ Files Checked & Verified: 6,057

│ 

│ Done Scanning Windows Packages Files.(16/09/2017 20:50:34)

└────────────────────────────────────────────────────────────────────────────────┘

┌────────────────────────────────────────────────────────────────────────────────┐

│ Scanning Reparse Points.

│ Started at (16/09/2017 20:50:34)

│ 

Reparse Point: (Type: JUNCTION) (Name: NvBackend) (Original Path: C:\Program Files (x86)\NVIDIA Corporation\NvContainer\Plugins\LocalSystem\NvBackend) (Target Path: \??\C:\Program Files (x86)\NVIDIA Corporation\NvBackend\plugins\LocalSystem) (Creation Time: 14/08/2017 20:55:00)

Target Path doesn't exist!

 

Reparse Point: (Type: JUNCTION) (Name: My Documents) (Original Path: C:\Windows\SysWOW64\config\systemprofile\My Documents) (Target Path: C:\Windows\system32\config\systemprofile\Documents) (Creation Time: 06/09/2016 20:05:52)

Target Path doesn't exist!

 

Reparse Point: (Type: JUNCTION) (Name: NetHood) (Original Path: C:\Windows\SysWOW64\config\systemprofile\NetHood) (Target Path: C:\Windows\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Network Shortcuts) (Creation Time: 06/09/2016 20:05:52)

Target Path doesn't exist!

 

Reparse Point: (Type: JUNCTION) (Name: PrintHood) (Original Path: C:\Windows\SysWOW64\config\systemprofile\PrintHood) (Target Path: C:\Windows\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Printer Shortcuts) (Creation Time: 06/09/2016 20:05:52)

Target Path doesn't exist!

 

Reparse Point: (Type: JUNCTION) (Name: Recent) (Original Path: C:\Windows\SysWOW64\config\systemprofile\Recent) (Target Path: C:\Windows\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Recent) (Creation Time: 06/09/2016 20:05:52)

Target Path doesn't exist!

 

Reparse Point: (Type: JUNCTION) (Name: SendTo) (Original Path: C:\Windows\SysWOW64\config\systemprofile\SendTo) (Target Path: C:\Windows\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\SendTo) (Creation Time: 06/09/2016 20:05:52)

Target Path doesn't exist!

 

Reparse Point: (Type: JUNCTION) (Name: Start Menu) (Original Path: C:\Windows\SysWOW64\config\systemprofile\Start Menu) (Target Path: C:\Windows\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Start Menu) (Creation Time: 06/09/2016 20:05:52)

Target Path doesn't exist!

 

Reparse Point: (Type: JUNCTION) (Name: Templates) (Original Path: C:\Windows\SysWOW64\config\systemprofile\Templates) (Target Path: C:\Windows\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Templates) (Creation Time: 06/09/2016 20:05:52)

Target Path doesn't exist!

 

Reparse Point: (Type: JUNCTION) (Name: My Music) (Original Path: C:\Windows\SysWOW64\config\systemprofile\Documents\My Music) (Target Path: C:\Windows\system32\config\systemprofile\Music) (Creation Time: 06/09/2016 20:05:52)

Target Path doesn't exist!

 

Reparse Point: (Type: JUNCTION) (Name: My Pictures) (Original Path: C:\Windows\SysWOW64\config\systemprofile\Documents\My Pictures) (Target Path: C:\Windows\system32\config\systemprofile\Pictures) (Creation Time: 06/09/2016 20:05:52)

Target Path doesn't exist!

 

Reparse Point: (Type: JUNCTION) (Name: My Videos) (Original Path: C:\Windows\SysWOW64\config\systemprofile\Documents\My Videos) (Target Path: C:\Windows\system32\config\systemprofile\Videos) (Creation Time: 06/09/2016 20:05:52)

Target Path doesn't exist!

 

│ Problems were found with the Reparse Points.

│ You can use the Repair Reparse Points Tool at the bottom of this Window to try and fix these problems.

│ 

│ Files & Folders Searched: 764,942

│ Reparse Points Found: 85

│ 

│ Done Scanning Reparse Points.(16/09/2017 21:03:59)

└────────────────────────────────────────────────────────────────────────────────┘

┌────────────────────────────────────────────────────────────────────────────────┐

│ Checking Environment Variables.

│ Started at (16/09/2017 21:03:59)

│ 

│ No problems were found with the Environment Variables.

│ 

│ Done Checking Environment Variables. (16/09/2017 21:03:59)

└────────────────────────────────────────────────────────────────────────────────┘

┌────────────────────────────────────────────────────────────────────────────────┐

│ [Finished Scan - 16/09/2017 21:03:59]

│ 

│ [x] Scan Complete - Problems Found!

│ [x] 

│ [x] You can use the Repair Reparse Points or Repair Environment Variables tools at the bottom of this Window if needed.

│ [x] 

│ [x] While problems have been found, you can still run the repairs in the program.

│ [x] But for the best results it is recommended to fix the problems reported in this scan if possible.

└────────────────────────────────────────────────────────────────────────────────┘

[phillpower2]

Can you run the program and the repairs as below and once done post the AIO repair log for us, no rush here as have an early start so will be going offline soon.

 

 

disregard the malware guidance but follow the other steps to the letter and in particular ensuring that you first create a new restore point and perform a proper Windows clean boot before running the repair, details for the clean boot here.

 

[Legocadet]

Here is the repair log

 

 _Windows_Repair_Log.txt   13.89KB   357 downloads