[samboo1]

I have a Toshiba laptop running Windows 10. It came with Windows 7 but I upgraded. It's running badly and I want to restore to factory settings. I googled it and found out how I should be able to do this, but the option isn't there for me.

 

So I go on settings, update and security and then recovery. Then I click get started under reset this PC. I am told by google that I should have three options now, the bottom one being to factory reset but I only have the top two (keep my files/remove everything). 

 

Can someone tell me how to factory reset in another way? If I select 'remove everything', will that do the same job?

 

Thanks

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Please follow instructions at below link.



"How to Reset a Toshiba Laptop Back to Factory Settings"
https://crashcloud.c...ctory-settings/

Thanks for this. Do you know if this will restore to Windows 7 or 10?

[samboo1]

Please follow instructions at below link.



"How to Reset a Toshiba Laptop Back to Factory Settings"
https://crashcloud.c...ctory-settings/

Thanks for this. Do you know if this will restore to Windows 7 or 10?

[samboo1]

This process will restore operating system come with your laptop.

Thanks for letting me know.

Unfortunately holding 0 like the linked articles suggests is doing nothing for me. Do you know what else I can try?

[phillpower2]

Hope you don`t mind the interjection folks 

 

Unfortunately holding 0 like the linked articles suggests is doing nothing for me.

 

 

If holding down the zero (0) key did nothing it means that the Toshiba Recovery partition has been formatted, to confirm this follow the steps below and post a screenshot for one of us to advise you on;

 

·         Right click This PC > Manage > Disk Management.

·         Click Start Menu and then type Disk Management to search.

·         Click Start Menu and type cmd to open command line and then input compmgmt.msc and then click Enter.

 

Grab a screenshot and attach it to your next reply for us;

 

To capture and post a screenshot;

 

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... then after typing in any response you have... click on browse...desktop...find the screenshot..select it and click on the upload button...then on the lower left...after it says upload successful...click on add reply like you normally would.

 

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.

 

Do you know what else I can try? 

 

 

If me, I would clean install Windows 10.

 

Upgrades to Windows 10 on brand name computers are notoriously troublesome and unfortunately nine out of ten times the best and most efficient fix is a clean install of Windows 10, if this is required in your particular predicament may I suggest that before you do the clean install that you download and save the drivers for the MB to a USB thumb drive, after any clean install, install the MBs chipset drivers and test, most modern hardware gets along fine with Windows drivers but not installing a MBs chipset drivers after a clean install can cause folk no end of problems. 

[phillpower2]

Not heard back from you samboo1, do you still require assistance or is the issue now resolved, an update would be appreciated.

[samboo1]

Best Answer

Sorry - I didn't do any of the above because I'm a total novice and they sound complicated. I ended up going into control panel and telling it to delete everything. It seems to have done what I wanted it to do and it reinstalled windows 10.

[phillpower2]

As long as you are happy that is all that matters and thank you for getting back to us 

 

Suggestion for you, make sure that system restore points are enabled on your computer, this will make sure that if you have any future performance problems etc you will be able to go back to an earlier time/date, see info here